Customer Service Rep

JENNIFER U. CLARETE

Address: Flat ***, Al Kajoor Building,

Sharjah, United Arab Emirates

Mobile: 054******* or 056*******

**************@*****.***

EDUCATION

Bachelor of Science in Business Administration (BSBA), Major in Management Saint Jude College, Graduated March 2001, Manila, Philippines OBJECTIVE

To obtain a responsible and challenging career opportunity that will utilize my education, experience and skills. To further develop my knowledge, contribute to the industry and become the company’s asset.

EXPERIENCE

Al Jarwan Exchange

Al Sabkha Dubai, UAE

Teller / Cashier

November 2021 – up to Present

Executed customer transaction regarding cash, money orders and money exchange.

Proficient in exchanging different kinds of currency.

Buying and selling of foreign currencies.

Processed money transfer thru Western union, Transfast, Iremit, Uremit, Instant cash and other remittances system.

Receive/issue cash transaction instruments like remittance, foreign currency exchange.

Collect cash against any transaction.

Provide cash against transaction / vouchers. - Collect cash against receipt vouchers.

Assisting customers with processing transactions, such as remittance.

Promote the company's services.

Present the best image of the company as the first contact with a client or potential client.

Coordinate to our Agent and tie ups regarding transaction.

Sending emails to Head office ad accounts to inform about funding.

Inform customer about their remittance status.

Sending reports to AML about suspicious transaction.

Filling and arranging daily and monthly report.

Arrange all documents for auditing as per company procedure. Mawarid Exchange

Butina, Sharjah, UAE

Teller / Cashier/ Cum Admin Assiatant

November 2019 – up to October 2021

Executed customer transaction regarding cash, money orders and money exchange.

Proficient in exchanging different kinds of currency.

Processing money transfers for Bank to Bank in both Local and International transactions.

Acceptance and physical tallying of cash.

Extending superior customer service / attending to customer queries, complaints, amendments and cancellation as per procedures.

Manage transactions for foreign currencies such as buying and selling.

Maintain and manage Cash Receipts and Cash Payment Vouchers.

Assist effectively in customers' inquiries.

Process and prepare correct daily transactions balances report for finalizations and submissions.

Deal directly with customers either by telephone, electronically or face to face.

Provide feedback on the efficiency of the customer service process.

Process return of transaction.

Performed all duties assign by Supervisor.

Maintain and manage Cash Receipts and Cash Payment Vouchers

Al Neel Exchange

Al Wadha, Sharjah, UAE

Teller / Cashier / Customer Service Rep/ Cum Admin Assistant April 2010 to October 2019

Processing money transfers using Western Union / Instant Cash / Express money / Transfast / Prabhu in both Local and International transactions.

Processing money transfers for Bank to Bank in both Local and International transactions.

Executed customer transaction regarding cash, money orders and money exchange.

Proficient in exchanging different kinds of currency.

Proficient in using computers and other office equipment.

Exceeding monthly sales goals.

Recorded amount received and prepared reports of transaction.

Processing money transfers for Bank to Bank in both Local and International transactions.

Prepare communications, such as emails, invoices, reports and other correspondence.

Schedule appointments and maintain calendars.

Schedule and coordinate staff and other meeting.

Collate and distribute mails.

Provide administrative support to ensure efficient operation of office.

Carries out admin duties such us filing, typing, copying, binding, and scanning.

Complete operational requirements by scheduling and assigning administrative project and expediting works result.

Make travel arrangement for senior staff such as booking of flights, hotel, cars, or restaurant reservation.

PERSONAL INFORMATION

Permanent Address : Blk.27, Lot 20, Bel air Residences, Maraouy, Lipa City, Philippines Language Speaking : Filipino, English

Visa Status : Resident Visa till April 2022

Passport : P5213821

Computer Skills:

Extensive knowledgeable in Microsoft Office such as MS Word, MS Excel, MS Power Point, etc. with Proficiency in Internet Explorer.

Contact this candidate