Customer Service Clerk
Resume:
Andre Milledge II
Schaumburg, Illinois 60193
************@*****.***
EXPERIENCE
Thorntons LLC, Bloomingdale, Illinois
Store manager; keyholder, payroll clerk
November 2020-present
●Train and empower team members to delight guests through demonstrating Thorntons core values
●Expertly manage sales, shrink, gross profit and supplies by maintaining excellent store standards
●Control labor costs, supplies, cash and inventory within budget to maximize profitability
●Ability to delegate tasks appropriately and follow up to ensure completion
●Hold team members to a high standard of execution through coaching and accountability
●Recruit, interview and hire all store staff to ensure adequate coverage for all shifts
●Provide proper orientation, initial and ongoing training, and regular evaluation of all team members to ensure success and development
●Communicates with team members in ways that motivates and inspires them to act in accordance with Plan to Win
●Promote and ensure a clean, organized and safe work environment
●Adapts to the changing needs of the business
●Assist GM with recruitment process and schedule all Team Members to ensure adequate coverage for all shifts
McDonald’s Corporation, Carol Stream, Illinois
Shift Manager; Keyholder; Payroll Clerk
August 2015 – March 2020
●Supervised all store operations
Responded to guest comments and resolve guest complaints
●Recruit, interview, and hire staff
●Led and trained a team of 20+ associates
●Managed and monitored development of schedules for 20+ associates
●Monitored shift performance, store safety, security, and profitability
●Processed bank deposits
Old Country Buffett, Bloomingdale, Illinois Food Bar Manager
February 2014 – May 2015
●Manage all employment quality standards
●Enforced safety and sanitary practices
●Responded to guest comments and resolve guest complaints (Customer Service)
●Ensured compliance with operational standards, company policies, federal/state/local laws, and ordinance
EDUCATION
Associates of Arts May 2021 College of Dupage
SKILLS
Compassionate Effective Leader
Strong Customer Service Skills
Expert problem-solver
Excellent interpersonal skills
Effective communicator
Team Player with strong collaboration skills
Ability to generalize skills across settings
Intermediate/Advanced computer skills (Google G Suite; Outlook)
Build sustainable relationships of trust through open and interactive communication
Strong complaint resolution skills
Ability to build strong relationships with all levels of administration and staff personnel
References Available Upon Request
PROFESSIONAL SUMMARY
Enthusiastic college student with an aptitude for leadership and customer service. A strong and effective leader, with excellent organization and communication skills. Possess strong problem-solving skills, is a versatile multi-tasker, and efficiently prioritizes responsibilities. Has a positive attitude and personable demeanor that fosters positive relationships with administrators, and all level of staff personnel.
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