Customer Service Representative

TATYANNA JOHNSON

*************@*****.*** 318-***-**** Shreveport, LA 71101

Reliable Manager demonstrating high level of ownership and initiative. Possessing exceptional work ethic and desire to go above and beyond to exceed company expectations. Offering knack for building productive working relationships. Successful in fast-paced, deadline-driven environments to manage goals and team development. History of thriving in team-oriented environments. Hardworking and motivated Manager with Virgin Hair Market years of experience and record of success in Hair industry. Solid history balancing team performance, customer service targets and business objectives. Dedicated to working closely with employees to maximize productivity and optimize procedures. Decisive leader with good planning and organizational skills. Customer Service

Team Leadership

Time Management

Teamwork and Collaboration

Problem Resolution

Sales Techniques

Manager Virgin Hair Market - Shreveport, LA 02/2020 - 05/2022 Maintained adequate staffing to meet objectives within budget. Conducted quality, timely performance feedback and performance appraisals. Developed and implemented appropriate plans to resolve unfavorable trends and enhance sales. Led team meetings and one-on-one coaching sessions to continuously improve performance. Developed lucrative marketing plans to maximize profits. Enhanced team member performance through use of strategic and tactical approaches, motivational coaching and training.

Entered time and attendance logs in preparation for payroll. Monitored staff performance and addressed issues.

Enforced customer service standards and resolved customer problems to uphold quality service. Exercised good judgment and decision-making in escalating concerns and resolving issues. Completed thorough opening, closing and shift change functions to maintain operational standards each day. Customer Service Representative Teleperformance USA - Shreveport, LA 06/2019 - 12/2019 Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service. Remained calm and professional in stressful circumstances and effectively diffused tense situations. Demonstrated excellent communication skills in resolving product and consumer complaints. Educated customers on special pricing opportunities and company offerings. Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices. Assisted customers with making payments or establishing payment plans to bring accounts current. Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.

Informed customers about billing procedures, processed payments and provided payment option setup assistance.

Consulted with customers to resolve service and billing issues. Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.

Summary

Skills

Experience

Explained benefits, features and recommendations to maximize client retention. Set up and activated customer accounts.

Booker T Washington High Shreveport, LA 05/2018 High School Diploma

[Number] GPA 4.2

Everglades University Boca Raton, FL

Some College (No Degree): Aerospace Engineering

Education and Training

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