Ashley Whisey

Professional Customer Service/Data Entry/ Administration

Indianapolis, IN 46222

adto0j@r.postjobfree.com

+1-317-***-****

Experienced Office Assistant/Medical Professional, with over 15 years’ experience working with the public in Customer Service and/or Medical Assistant roles. I have worked directly with the public in face-to-face settings, as well as over the phone, in a call center environment, assisting with business and client relationships. I am proficient in working with several software as well as EMR systems. I pride myself in my ability to multitask and prioritize duties in order of urgency. I am a self-starter that works well in a group or alone with little to no supervision, with the ability to adapt to changes easily, working well under pressure. I welcome new challenges and always willing to offer my opinion in implementing new changes that will benefit the organization and my colleagues. Willing to relocate: Anywhere

Authorized to work in the US for any employer

Work Experience

Customer Credit Representative

AES INDIANA Utility Company (REMOTE) -

Indianapolis, IN April 2020 to Present

• Answering customers calls regarding payments, payment extensions, amount due etc.

• Existing Customers with bill reminders, online account setup

• Credit pulls via Experian

• Processing long term extension request, credit request and credit worthiness letters and confirmation

• Data entry, accounting to creation, follow up calls, service calls, reconnect, disconnect transfer service

Administrative

Assistant/Receptionist Boatright

Family Funeral Service - Indianapolis, IN

September 2014 to March 2021

• Support managers and employees through a variety of task related to the organization and communication.

• Customer service, maintaining customer/client relationships, followed up on negative customer reviews to satisfy the customer in any way possible.

• Responsible for inputting employee schedules, approving PTO and time off request using UltiPro timekeeping system, training and experience on all aspects of employee payroll.

• Responsible for confidential and time sensitive material.

• Knowledgeable of a variety of pre-planning arrangements, concepts, practices and procedure

• Answer multi-lined phone system and direct callers to the appropriate party, provide general support by assisting and answering request.

• Maintaining client files, client databases and handling inbound calls regarding client inquiries, complaints and concerns.

• Organize and schedule meetings.

• Handle multiple projects, prepare and monitor invoices, receive sort and distribute mail and payroll checks.

• Maintain computer and manual filing systems, create spreadsheets, keep track record of supplies needed, coordinate repair to office equipment.

• Assist in all clerical duties pertinent to establishment.

• Data entry of customer data, placed orders for materials, accepted payments and processed shipping.

Medical Assistant

Meridian Medical Group - Indianapolis,

IN August 2018 to December 2018

• Scheduling new patient referrals to our GI practice.

• Completing prior authorizations, Hep C management.

• Working directly with doctor in procedures.

• Scheduling follow up appointments, reminder calls, insurance verification, scanning demographics and patient information into EMR system.

• Patient Check out, ordering labs, radiology orders, sending over prescriptions electronically to pharmacy.

• Referrals to other physicians and specialty clinics. Pediatric Medical Assistant

Community Westview Hospital -

Indianapolis, IN July 2011 to

September 2014

• Assisted in newborn visits, head circumference, weight, heel sticks, and bilirubin checks.

• Knowledge of well child visits, followed immunization schedule, verified vaccination checking lot numbers and expiration dates and appropriate injection site and input vaccination details using CHIRP.

• Scheduled appointments, verified insurance, triaged sick calls and completed nurse visits.

• Worked directly under the supervision of the Registered Nurse on the Med/Sur unit, answer call lights for patient needs, bladder checks, range of motion, assisted with ADL, Foley catheter removal, IV.

• Lock removal, 15-minute vital checks post-surgery. Medical Assistant

I Medical Group -

Indianapolis, IN July 2008 to

January 2013

• Prepared exam room for physician for the day, ensure supplies were stocked and room was cleaned after each patient.

• Assisted in employee health screens, DOT physicals, Breathe Alcohol testing, Drug screens and Workman Comp exams.

• Entered patient information using Cerner EMR, appointment setting in Systoc.

• Performed Accuses, A1c, Strep cultures, vaccinations, blood draws for routine and specialty labs, separated serum from blood and place specimen in centrifuge. Education

Associate in Medical

Kaplan College-Indianapolis -

Indianapolis, IN September 2006 to

Present

High school or equivalent in All

J Everett Light Career Center -

Indianapolis, IN March 2010 to March

2010

Skills

• Front desk

• Receptionist

• Filing

• Billing

• Medical records

• Cma

• Therapy

• Phlebotomy

• Venipuncture

• Pediatrics

• Patient care

• CPR certified

• HIPPA

• EKG

• EMR

• Cerner

• McKesson

• Clerical

• Administrative Assistant

• Organizational Skills

• Scheduling

• Outlook

• Medical Terminology

• Time Management

• PowerPoint

• Data Entry

• Quickbooks

• Marketing

• Excel

• Customer Service (10+ years)

• Workforce Management (4 years)

• UltiPro (4 years)

• Administrative Experience

• Typing

• Epic

• Experience Administering Injection

Certifications and Licenses

• CPR Certification

• AED Certification

• CMA

• BLS Certification

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