Administrative Assistant Associate Sales
Resume:
Ashley McKinnon
Administrative Assistant
Melrose Park, IL 60160
******************@*****.***
• Four (4) years of advanced administrative positions where advancement had taken place each time.
• Five (5) years experience with Microsoft Office tools including Word, Excel, PowerPoint as well as Outlook.
• Dedicated and tenacious; had received 3 promotions in less than 1 year.
• Exceptional leadership skills as well as interpersonal and communication skills.
• Mature and sensible in youth; undemanding while training in alternating positions; eager to excel and aid my contributions into a business' success.
• Exceptional customer service skills, sales background, on top of understanding electronics in advanced fields.
Authorized to work in the US for any employer
Work Experience
Clinical Call Center Specialist
Oak Street Health - Oak Brook, IL
October 2020 to August 2021
• Understanding the comprehensive care of OSH patients as well as listening to the patients in order to properly assist them with their medical needs, respectfully.
• Averaged longer calls with higher success rates on patient needs being met and followed through with in a respectable fashion.
• Navigated which departments patients needed assistance in and relayed the medical information as thoroughly with patient praise for prioritizing their health. Executive Administrative Assistant
David Gomez Partners, Inc. - Oak Brook, IL
November 2019 to February 2020
• Searching for and building RFP’s responses to several industries such as academia, governmental, non profit, and Fortune 500 companies.
• Maintain and organize CEO’s database files
• Weekly/monthly/quarterly sales assignment forecasting
• Solving administrative problems by analyzing the situation and executing a way to resolve the issues at hand.
Several more responsibilities sit under the position requirements, but as far as accomplishments go, within my first 2 months of working with the company I had built a proposal for a very large Transportation Authority within the state of California, and was able to retain them as one of 5 Executive Search Firms to assist them in the execution of their service needs within the companies executive roles. This was the 3rd transportation authority the company was able to retain for search services! Sales Associate
Pandora - Jewelry - Schaumburg, IL
September 2016 to December 2016
Maintained records related to sales.
Stocked shelves and supplies and organized displays. Consistently hit and exceeded sales goals by 20%.
Asst. Sales Associate Sales Staff
Velocity Merchant Services - Downers Grove, IL
September 2016 to December 2016
Set up new accounts, established customer credit, and set up payment methods. Emphasized product features based on analysis of customers' needs. Prioritized daily workflows, including all inbound calls, quotes and sales-related inquiries.
Managed a portfolio of 20 accounts that generated $500,000 in sales. Sales Relationship Manager
Integrity Payment Systems - Des Plaines, IL
May 2016 to June 2016
Created sales contacts with on- and off-premise accounts. Negotiated prices, terms of sale and service agreements. Consulted with agents after sales and contract signings to resolve problems and provide ongoing support for boarding merchants.
Built client relationships by acting as the liaison between the customer service and sales teams.
Retention/Sales Administrator
Integrity Payment Systems - Des Plaines, IL
September 2015 to May 2016
Entered numerical data into databases in a timely and accurate manner. Compiled quarterly budget reports, financial spreadsheets and organizational charts to improve office organization.
Produced monthly reports using advanced Excel spreadsheet functions. Validated W9's according to merchants filing their 1099K's, through the IRS database, to correct any discrepancies.
Reviewed merchants' accounts to follow rate reviews for retention purposes. Hostess/Server
Red Lobster - Norridge, IL
August 2014 to December 2015
Assigned patrons to tables suitable for their needs and according to rotation. Communicated with other kitchen team members to ensure food was prepared on time and correctly
Requested and recorded customer orders, and computed bills Assisted in creating a bi-weekly work schedule for all serving and hosting employees. Customer Service Rep
Integrity Payment Systems - Des Plaines, IL
August 2015 to September 2015
Improved call center functionality and service capacity by resolving customer complaints efficiently and quickly.
Mastery of customer service management systems and databases. Managed customer calls effectively and efficiently in a complex, fast-paced and challenging call center environment.
Resolved service, pricing and technical problems for customers by asking clear and specific questions.
Service Deli Clerk
Jewel Osco - Melrose Park, IL
April 2014 to September 2014
Priced merchandise, stocked shelves and took inventory of supplies. Answered customer telephone calls promptly and in an appropriate manner. Maintained established merchandising standards, including window, sales floor and promotional displays.
Administrative Assistant
ALM Consulting - Chicago, IL
July 2012 to February 2014
Managed the CEO's complex and frequently changing travel arrangements and coordinated the pre-planning of trips.
Created expense reports, budgets and filing systems. Frequently used word processing, spreadsheet, database and presentation software. Education
Graduate
Lincoln Park High School - Chicago, IL
2010 to 2014
Skills
• account management (Less than 1 year)
• Business writing (Less than 1 year)
• Inventory (Less than 1 year)
• National account (Less than 1 year)
• Time management (Less than 1 year)
• Administrative Assistant
• Receptionist
• Outlook
• Microsoft Excel
• Word
• Data Entry
• MS Office
• Microsoft Office
• Quickbooks
• accounting
• Presentation Skills
• Word Processing
• Databases
• Research
• Management
• Pricing
• Accounts Receivable
Links
https://www.linkedin.com/in/ashleyemckinnon/
Assessments
Administrative Assistant/Receptionist — Highly Proficient August 2019
Using basic scheduling, attention to detail, and organizational skills in an office setting. Full results: Highly Proficient
Attention to Detail — Highly Proficient
August 2019
Identifying differences in materials, following instructions, and detecting details among distracting information.
Full results: Highly Proficient
Call Center Customer Service — Highly Proficient
September 2020
Applying customer service skills in a call center setting. Full results: Highly Proficient
Administrative Assistant/Receptionist — Highly Proficient September 2020
Using basic scheduling and organizational skills in an office setting Full results: Highly Proficient
Data Entry: Accuracy — Expert
September 2020
Entering data quickly and accurately
Full results: Expert
Accounting Skills: Bookkeeping — Proficient
September 2020
Calculating and determining the accuracy of financial data Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Additional Information
SKILLS
• Computer proficiency
• Professional demeanor
• Time management
• Business writing
• Strong lead development skills
• Staff development/training
• National account management
• Inventory management
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