After-sales support operation, customer service, CSI management, technical trouble shooting, complaint management, CRM, dealer management, service revenue, team performance, technical and soft skill training, service contracts, operating contract, Budgeting, P&L and cost controls. Successfully Built and managed PAN India Technical Service and project Operation, with system, process & policy

& Supervised 90+ team Member as Department Head.

HVAC project management, contracting and tender management, Project Planning, scheduling and subcontracting, project delivery, Dealers & vendor management, coordination with key influencers, consultants, Architects etc..

HVAC system design & can interpret Architectural layouts, Ventilation & exhaust system, execution & commissioning. Good Knowledge on HVAC Codes and standards . Technical Presentations and product promotion, Engineering & marketing support, and competitor analysis. Expertise in VRF technology with rich experience in DX package unit, chiller central plant, walk-in coolers, blast freezers, and ice makers. I have a strong product quality, field quality assessment background and have coordinated factories in the past as a single point contact. A successful track record in team building and team leadership. I have the technical skills, managerial experience, and administrative abilities to achieve corporate goals. TRAININGS

2-month Intensive Technical training on VRF System Design and maintenance in Singapore

Various Controllers training in Thailand at MELCO Thai Factory Various trainings on Building Management system (BACnet” BAC- HD50/Lon work) at MELCO Singapore.

Centralized controller EB50, AE200, AE50, TG2000, G-50, GB50) Training at MELCO Japan

QMS training in MELCO Australia

Centralized energy monitoring system for Mall and other establishments at MELCO Japan.

QA training at MELCO Thailand Factory

Maintenance and Piping Design tool training at MELCO. SVGP GOVT POLYTEHNIC, BHOPAL

DIPLOMA IN MECHNICAL ENGINEERING,

ACHIEVEMENTS & ACCOLADES

SANJEEV DEY

I am a senior professional with over 20 years of experience in the HVAC industry. I have worked in various capacities, including as a department head and have extensive experience in the Indian market. I am well-versed in all aspects of HVAC service, project presales engineering and projectt management. My skills include strong leadership and communication abilities, as well as an aptitude for problem solving.

I am currently looking for an opportunity to work with a reputed organization that can offer me a challenging and growth-oriented role.

DOB - 8Jan 1971

CAREER SYNOPSIS

EDUCATIONAL BACKGROUND

RAMAKRISHNA DHARMARTH

FOUNDATION UNIVERSITY, BHOPAL

BACHELOR IN ENGINEERING- MECHANICAL

Hourly load analysis, Heat Load Calculation (HAP), McQuay Duct and pipe sizer

Revit- HVAC

Melco's VRF pipe Designing

Melco's maintenance Tools

Computer Aided drafting

Revit- HVAC

HVAC System Designing, Estimation and costing

SOFTWARE AND CERTIFICATIONS

POST DIPLOMA IN COMPUTER APPLICATION

WINDOS, MS WORD, MS EXCELL, POWERPOINT

adtnyb@r.postjobfree.com +91-991*******

SOFT SKILLS

Organizational Skills

Leadership & management

Communication & Presentation

Analysis & logical Reasoning

Attention to detail

Key contributor, long Service & pioneer award.

Design and built state -of-art technical training center's. Have developed and implemented Service CRM system. Got award from ISRO Chairman for the company.

Formulated process, system, policy, SLA, service and Project Execution guidelines and established the MITSUBISHI ELECTRIC INDIA Technical service and project department. Publication article: HVAC in High-rise Building Quality edge Magazine for construction industry.

WORK EXPERIENCE

Asistant General Manager - Department Head (Project & Services) MITSUBISHI ELECTRIC INDIA PVT LTD, GURGAON

Dec-2007 to June-2018

Heading Pan India operation for VRF –AHU and ducted DX- PACKAGE HVAC project execution for the company for all India for all the direct Key project.

Overseas all key customer, direct Billing projects and tender projects pertains to Commercial HVAC & ensure that work are executed on time & quality standard are adhered to. Involve in System engineering, BOQ review for Equipment schedule, Shop floor drawing reviews for Ducting, piping and Equipment layouts for direct project.

Monitoring and tracking of projects and participates in important project progress and technical client meetings. As built Drawings, Documentation & Commissioning and handing over for big projects. Mentoring a team of Project Engineers and managers. Technical support, Service trouble shooting, VRF Project Engineering and Installation support, Technical Trainings to India & Nepal.

Product promotion through Technical presentation & liaison with Architect and consultant to support Sales. A Founding Member of the organization, & spearheading the company's technical services and project management venture. Presales Engineering Support, Project planning, project engineering and execution, Training, and development are all a primary job obligation

Assistant General Manager – Special Projects

ELTECH APPLIANCE PVT LTD, DELHI

Sept-2019 to Aug-2020

Deputy General Manager- After Sales

Heading Pan India Project and service operation.

Investigate major malfunction, troubleshooting and commissioning of the CAC projects Mentoring, Training and development of manpower

Formulate Service policy, process and guidelines and its Implementation of it to achieve desired customer satisfaction level.

Spare parts management

Revenue -service Business as per Annual Business plan. Aftersales- Service operation during transition phase & started Mitsubishi Electric India Operation since its inception. Prepared a Road map, Service engineering, created service infrastructure, design & built “COE’s” Technical facility centers, communication, Service CRM, Planning and recruitments of man power & set service delivery quality standards.

Research and developed tools & mechanisms to ensure Service Quality objectives (SLA) like FTR, RT, TAT, and PMS are met, Warranty services/claims, Technical Audits, Failure rate analysis, developed factory Feedback mechanism, service and technical check list, Dealers Training and development. Developed and implemented customer service guidelines, procedures, and policies for the company and provided executive and administrative support. Managed Pan India offices as a Head of Department with around 90+ employees (20 direct reports).

Escalations; addressing potential customer issues, review service experiences and applying contingency planning to avoid customer dissatisfaction. Handling arbitrations and court cases. Maximized operational performance of employees by constantly measuring Key Performance Indicators (KPI’s), by providing required support & Motivation and by issuing advisories, recommendations, identifying trends, and by applying new techniques.

Fix financial objectives by forecasting requirements, preparing an annual budget, (CAPEX, OPEX) scheduling expenditures, analyzing variances. Service revenue generation, AMC, Retrofits, Spares parts inventory, & P&L management

A key member of Asia Quality Team, addressing quality issues for delivering better customized product suits to Indian Market. Developed a robust feedback Mechanism for field service and product quality. Developed various technical training modules at different competency levels, technical audits & checklist. VRF Project installation, commissioning and auditing. Assistant General Manager - (Head- Technical Services) BLUE STAR LIMITED, BHOPAL (M.P&CG)

Asistant Manager - HVAC Construction )

Aug 1996 to Dec 2006

Complete Site mobilization assist on planning, project Execution scheduling (PES), Vendor finalization, statutory clearances, and safety regulations. Preparation and submission of low side shop drawings for HVAC works for approval and for further execution in coordination with planning dept. Assist on Material take off schedule and coordinate with central procurement department for timely delivery of the material.

Coordination with Central planning, Design team at HQ. Progress monitoring, BOQ review and verify subcontractor(s) monthly invoices Monthly RUNNING BILL AND Payments collections as per forecast to meet monthly targets. Prepare Sub Contract agreements and rollout Contractors/ manpower of their area of discipline, site compliances and safety.

Commissioning, Testing, balancing and handing over of the project with complete documentations. Operation contract under DLP till Handing over.

Area In charge for After-sales services for Refrigeration and AC products like walk-in-coolers/freezer, Split AC, DX- Package AC

Service business as per the budgeted Annual Business Plan (ABP) through maintenance Contract (AMC), operation contract Repair, Selling Spares, and Revamps & Renovation of DX System as well as other OEMs product.. Spare parts management.

Channel partner management and training and unpgradation. Responsible for installation and commissioning HVAC Construction projects comprises of Air-cooled/water cooled Chillers as High side equipment and low side as well includes AHU, FCU, Cooling Towers, Chilled / Condenser Water Pump, Exhaust/ Ventilation Systems, HRW Units, BMS System. Managed mixed team of full-time employees and contractors.

Project Delivery- HVAC Construction

Branch Service - After Sales Service (M.P&CG)

..WORK EXPERIENCE

ABB LIMITED, FARIDABAD

Manager- HVAC Construction Jan-2007 to Nov-2007

Handling End to End management of Project deliverable Evaluation and review of technical submittals prepare BOQ comparison, identify variations on heat load & system design with tender drawing and preparation of shop drawings for further execution. Delivering and Implementing the project as per schedule deadlines Scheduled site review meeting with consultants and clients on work progress. Ensure to deliver the project as per required specifications and standards and on time. Material take off, Assisted the Procurement department on procurement activities related to contracts Monitored and controlled expenses related to project work and ensured that organizational forecasts and budgets are met.

Executed overall project management in terms of quality, safety, procurement, progress, budget, and timely completion

Prepared Sub Contract Agreements and recruited Contractors/ people for their area of discipline. Accountable for project profitability, Cost management, Invoicing and payment collection to maintain the project cash flow. Contractor’s bill certification as per verified measurements. Handing over of the project with complete documentation and as built drawings. Accountable for HVAC project activities including execution, Scheduling & planning as per the tender requirement and as advised by Department Head, Responsible for Installation commissioning and testing of centralized HVAC Chilled water/DX Type System (Scroll and Screw Type) with all allied Air side and water site works like Ducting, Piping (with Valves), equipment load schedule, cable sizing Installation and Commissioning of HVAC system.

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