Sales Associate Service

Marthe K. Mulumba

*** *** **** ***** *********, New York 14150 716-***-**** **************@*****.***

EDUCATION

November 2017- December 2018 General Education Diploma (Pending)

Buffalo Public Schools Adult Education Division of New York State

December 2010 High School Diploma

Paresis Secondary School at Namibia, Africa

PROFESSIONAL EXPERIENCE

Feb 2017 – Current Pure Green Clean Buffalo, NY

Cleaning Specialist

Provide cleaning services in both residential condominium/apartment and commercial office settings by stocking and supplying designated areas including dusting, sweeping, vacuuming, mopping, cleaning ceiling vents, restroom cleaning, and etc.

Maintaining and upkeep of all cleaning equipment, supplies, and products as well as ensuring safe and sanitary storage and care of products

Report repairs and replacements needed when encountered on job

Perform and document routine inspection and maintenance activities in order to provide safe environment for the residents

Performed as a team lead and created a teamwork amongst colleagues

April 2017 – Current Jewish Family Services Buffalo, NY

Interpreter

Liaise with and support the resettlement support worker in the implementation of their duties and provide interpretation, translation and cross-cultural understanding support to the resettlement support worker as they assist the refugees during their duties, particularly in terms of their access to local services and state support

Accompany clients to a variety of appointments and interpret accordingly

Assist refugees in completing application forms, registration forms & follow up where necessary.

Maintenance of records of appointments, and assist the resettlement worker in assessing and monitoring the ongoing needs of the refugees

Record issues arising, responses, gaps, challenges both for the service providers and the refugees, and the solutions for future learning

Support the refugees to adjust to a new community and culture and integrate within the local community

Provide services in a variety of settings to include employment, education, governmental agencies, home visits medical, legal, social service, and other settings as requested

August 2017 – Current Family Strengthening Program Buffalo, NY

Interpreter

Provide high quality interpretation and translation from French to English and from English to French

Maintain accurate and up-to-date records of all work while maintaining strict confidentiality of personal information about Family Strengthening Program service users and adhere to Family Strengthening Program policy and procedure in this regard

Assist with office work related to interpretation or translation assignments as requested

Participates in agency long range planning to assure future growth and development of the Family Strengthening Program

March 2015 – December 2016 Sales Associate Namibia, Africa

Sales Specialist

Ensured high levels of customer satisfaction through excellent sales service

Assessed customers’ needs and provide assistance and information on product features

Filled out orders for cell phones and contacted customers when the orders were ready

Remained knowledgeable on products offered and discuss available options

January 2014 – March 2015 Independent Babysitting and Child Care Namibia, Africa

Babysitter/caregiver

Provided babysitting and caregiver services to many different children including those with intellectual and developmental disabilities, children who are disabled, children who are orphans, and act.

Maintained a safe environment based on security standards

Assisted with preparing meals for children as necessary

Worked together with the children in a way which promote admiration and development.

Supported the social and emotional growth and well-being of the children

Arranged activities for children and provide them with the chance to make the most of their curiosity

Attended to the personal hygiene of every child such as changing diapers/soiled clothes and washing hands

Completed a day to day documentation including shift summaries, accidents reporting, communication, and any other documentation needed

LINGUISTIC COMPETENCY

Fluent in English, French & Portuguese

REFERENCES

References available upon request

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