Data Entry Customer Service
Resume:
Evelyn Pravinchandra
Chicago, IL *****
*********@*****.***
Call center/Customer service agent with experience communicating with clients to answer questions and support needs. Quality-driven when listening carefully to questions, researching correct answers, and transferring or escalating calls requiring high-level responses from other departments or supervisors. Talented at documenting detailed caller interactions to record for tracking and smooth future communication.
Work Experience
Date Entry/Customer Service
Robert Half (BitCoin of America)
October 19, 2022 – November 14, 2022
Make outbound calls, input information in Excel. Clerical work Data Entry/Customer Service Rep.
Aston Carter (Chicago Tribune)
May 17, 2022 - October 18, 2022
Manage Inbound Calls, clerical work, input orders into our systems, send out emails. Write up obituaries, estate notices, other legal notices. As well as taking payments over the phone. Data Entry/Administrative
RED Chicago Inc. - Chicago, IL
January 2020 - February 2022
Managed inbound calls, I did all the clerical/data entry work. I sent out emails, invoices, set up appointments with clients. Wrote out memos, input data in spreadsheets. Organized paperwork. Customer Service Advisor
Zephyr Partners Solutions LLC (Legal Shield) - Las Vegas, NV May 2018 - July 2019 Managed inbound and outbound calls to respond to inquiries and resolve concerns. Routed inquiries or escalated calls outside area of expertise to appropriate department or employee. Answered calls or emails from customers and assisted with special requests or resolving complaints. Responded to questions and followed up on customer interactions. Informed customers and on eligibility, and benefits. Utilized organization's computer system to look up and record information concerning member accounts. Answered inbound calls to greet and assist customers with various needs and questions. Directed individuals on usage and benefits of self-service tools. Hospitality Assistant
Zephyr Partners Solutions LLC (Public Hotel) - Las Vegas, NV May 2017 - May 2018 Posted payments, ran different charge batches, and. Helped guests navigate self-service platforms and mobile applications for more efficient service. Used excellent administrative skills to support team members, including managing files, processing paperwork, and submitting payments.
Liaised with guests to offer assistance and handle diverse problems related to hospitality services. Communicated rates, secured reservations, and accepted guests' payments. Kept housekeeping supervisor updated on preventive housekeeping maintenance and restocking needs for supplies, linen, laundry, and accessories.
Reported any maintenance concerns for repairs on rooms or common areas to supervisor. Education
High School
Roald Amundsen
September 1994 to 1996
Skills
• Laundry
• Hospitality
• AS400
• Mobile applications
• Cold calling
• Maintenance
• Organizational skills
• Cleaning
• Data entry
• Research
• Customer service
• Bilingual
• Typing
• Spanish
• Hotel experience
• Android
• Administrative experience
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