Clinical Manager

Cindy E Archibald RN, MSN

**** ********* **, *********, ** 37920 · 865-***-**** · *****.*.*********@*****.***

Compassionate Leadership and Service-Driven Nurse Management

Over 25 years of nursing experience, including experience as a staff nurse, legal consultant, perioperative flow coordinator, and clinical manager. Providing advocacy and nursing skills to ensure patient, family, and team well-being.

Patient & Family Centered

Educated – Intuitive – Articulate

Service Focused - Team Building Experience – Management/Administration Experience

Clinical Knowledge – Critical Thinking Skills

Professional Experience

2019 – present University Physician’s Association on behalf of The University of Tennessee Medical Center, Knoxville, TN

Clinical Manager, University Surgical Oncology – Cancer Institute

• Responsible for the day-to-day management of a busy 10 Provider Surgical Office including surgery schedule coordination and daily clinic flow.

• Facilitate patient care by coordinating the flow of care through the pre-surgical and post-surgical clinic visits.

• Prioritize needs of patients & families, surgeons, and nursing staff to reduce delays and increase efficient thorough care and communication with referring areas

• Facilitate strategic planning for the office physicians, nurses and team by developing and maintaining standards of care

•Create on-boarding process and orientation of new team members including nurse practitioners and physicians

• Incorporate new technology use in clinic and office to increase efficiencies

• Open procedural area for outpatient procedures including infrastructure of billing & coding for accounting unit, develop processes for documentation, admission and discharge, aligning with joint commission measures and state safety requirements.

• Assist in the coordination, development, and implementation of an office Electronic Medical Record.

2019 The University of Tennessee Medical Center Knoxville, TN

Team Leader/Flow Coordinator, 3 South Surgery Unit

• Facilitate patient care by coordinating the flow of care through the preoperative, operative, and post-operative areas

• Prioritize needs of patients & families, surgeons, anesthesiologists, and nursing staff to reduce delays and increase turnover times

• Assist with the post-operative care of patients, transfer, and discharge of patients, and keeping families informed about patients' status

• Develop standards for communicating with families, initiate use of patient tracking board in the family lounge

2013 – 2019 The University of Tennessee Medical Center Knoxville, TN

Manager, PACU, Phase II Recovery and 3 South Surgery Unit

• Facilitate and coordinate the flow of patient care through the post-operative area

• Establish and maintain teamwork with team members, patients, and community in order to meet customer satisfaction goals

• Sustain budgeted costs and scorecard goals aligned with national best practices

• Direct, evaluate, and educate staff to meet national patient safety goals, operational compliance, and infection prevention

• Lead quality improvement teams and projects

•Coordinate LEAN projects, rapid improvement projects, and Magnet-driven nurse satisfaction and retention projects

2011 – 2013 The University of Tennessee Medical Center Knoxville, TN

Team Leader/Flow Coordinator, 3 South Surgery Unit

• Facilitate patient care by coordinate the flow of care through the preoperative, operative, and post-operative areas

• Prioritize needs of patients & families, surgeons, anesthesiologists, and nursing staff to reduce delays and increase turnover times

• Coordinate scheduling efficiencies, reliably managing OR, pre-op and post-op flow

2004 – 2011 The University of Tennessee Medical Center Knoxville, TN

Staff Nurse, Post Anesthesia Care Unit

• Provide patient care in a high-volume, high patient acuity unit for post-surgical patients, including bariatric, trauma, pediatric, orthopedic, and neurovascular

• Monitor ventilated patients and patients with invasive pressure lines and providing conscious sedation

• Interact dynamically with patients, physicians, family, pharmacy, radiology, and nursing staff

1999 – 2004 The University of Tennessee Medical Center Knoxville, TN

Staff Nurse, Intensive Care Unit

• Provide patient care in all areas of the hospital excluding Labor and Delivery and Neo- natal Intensive Care

• Respond to staffing shortages in Trauma, Medical, Neuro, Medical, and Cardiovascular Intensive Care Units

1991 – 1999 The University of Tennessee Medical Center Knoxville, TN

Staff Nurse, Post Anesthesia Care Unit

• Provide patient care for post-surgical patients, including bariatric, trauma, pediatric, orthopedic, neurovascular, and cerebrovascular

• Intermittently work as an evening shift team leader

1988 – 1991 The University of Tennessee Medical Center Knoxville, TN

Staff Nurse, Medical-Surgical Unit

• Care for post-operative patients

• Intermittent team leader coordinating patient care and nurse assignments

Professional and Related Experience

2008 - 2010

Expert Legal Witness

• Provide expert opinions based on state and national standards of nursing care

• Ongoing review of literature, nursing governing body standards, and national standards

Volunteer

• Habitat for Humanity

• Humane Society

Education

2015 King University Knoxville, TN

Master's Degree in Nursing Administration

• Summa Cum Laude

1988 University of Tennessee Knoxville, TN

Bachelor's Degree in Nursing

• With Honors

• Vice President of Class

• Florence Nightingale Recipient

Certificates/Licenses

ACLS Certification: Expires 02/23/2024

PALS Certification: Expires 08/17/2021

BLS Healthcare Provider: Expires 02/23/2024

Registered Nurse License: Expires 02/29/2024

Professional Memberships

ASPAN, TSPAN, SIGMA THETA TAU, CPAN, TONE

UTMCK Committees/Services

Unit Council PACU member – Leadership Council member – Practice Council member – Chair Perioperative Team Building Council – Chair Nurse's Week Committee – Sedation Committee member -- Chair Steering Committee for PACU Decompression – Perfect Serve Documentation Committee member – Periop Management Council member

Awards and Professional Honors

•Florence Nightingale Award: 1988

•Sigma Theta Tau Award: 1988

•Guardian Angel Award UTMCK: 2012, 2013, 2014

•Exceptional Person Award UTMCK: 2012

•ASPAN National Conference Presentation Abstract Award: 2016

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