Manufacturer business analyst

Celeste Wai Ching Lee

***** ** *** **., ***** Springs, FL 33071 H: 954-***-**** C: 954-***-**** ************@*****.***

Dynamic, goal driven, results oriented and versatile credit and collection professional with demonstrated success and ability to contribute to the profitability of an organization through excellent strategic planning, risk management, cost reduction and P&L management. A proven problem solver with strong work ethic and ability to motivate staff to excellence.

PROFESSIONAL STRENGTHS:

Strategic Planning

Credit,Collection, Billing & Risk Management

Contract Negotiations /Management

Cost Reduction & Containment/DSO Reduction

Spreadsheets & Timely Reports

International Distribution /CAD & Letter Of Credit

Credit Scoring Model

Dispute Resolutions

System Conversion

Advance Excel /Pivot Table

Trend/Market Analysis

Start-Up & Turnaround

Liens Releases

Notice To Owner (NTO)

Cash Receipt Application

UCC Filing

AS400, JDE, Oracle, Macola

Superior Customer Service

HIGHLIGHTS OF ACCOMPLISHMENTS

Managed credit and chargebacks operational turnaround resulting in revenue increase from recoveries. Implemented best practices credit policies and procedures, collection and billing process, A/R functions resulting in cost containment/saving, and decreased DSO by 5 days while maintained bad debt at close to zero percent.

Effectively developed and leveraged relationships with key accounts to maximize bottom line results and recovered unauthorized promotional deductions of $200,000.00. Assisted sales efforts to broaden customer base, maximized sales efforts while minimized potential losses from bad debt.

Resourcefully solved problems with technical and procedural knowledge and business acumen to deliver results. Developed, implemented and enhanced policies, procedures and technology based solutions resulting in cost savings, increased productivity, increased cash flow, and significant reductions in bad debt.

PROFESSIONAL EXPERIENCE:

SBA Communications, Boca Raton, FL June 2016 - Present

AR Analyst

Assist with the oversight of accuracy and timeliness of the team’s billing, cash application and reconciliation from time of billing thru reconciliation of open receivables. Assist with root cause analysis on identified issues in order to streamline processes. Team Member/Subject Matter Expert for process improvement initiatives.

Key member involved in departmental projects to improve systems and processes.

Assist with the testing and implementation.

Responsible for Revenue Share Reconciliation with the major carriers.

Acts as Administrator for all 3rd Party Customer Portals.

Take point on assigned process improvement projects throughout the project lifestyle: development with IT, coordinate testing, and training of employees.

Responsible for the system integrations and balancing of open AR transactions for all securitizations.

Subject matter expert for various components of AR.

Reconcile and resolve any issues with invoices and/or cash application aging issues and address the root causes.

Work with the Reconciliation Team to resolve receivable issues and address the root causes.

Root cause analysis of unapplied cash.

Assist with bank reconciliation issues.

Coordinate/Assist in month end preparation and close process.

Maintain policies and procedure for all Accounts Receivable activities that pertain to the business in question. Ensure policies and procedures are communicated to team.

Fulfill all internal/external audit requests relation to items that have been processed by accounts receivables.

Management Health System Inc, Sunrise, FL April 2015 – May 2016

Credit & Collection Manager

Managing credit functions by assessing, minimizing and mitigating risk in the credit-granting process by enforcing credit policies and procedures to control exposures and collections.

Assess the creditworthiness of potential customers with the goal of optimizing sales and minimizing bad debt losses

Establish best practices to minimize risk of loss and DSO, and automate collection activity and timely client payments.

Manage and support collection activities. Ensure questionable cases are escalated. Refer serious delinquencies to an outside collection agency after reviewing with the CFO.

Ability to work closely with sales operations to ensure credit and collection guidelines are adhered to and problem issues are resolved quickly.

Design and implement process improvements to improve customer service, the AR Credit & Collections process, reduce DSO, improve cash flow and minimize outstanding receivables to include system enhancements

Iinterpret customer financial information and Dun & Bradstreet reports to determine credit worthiness, advising them of payment terms and credit limits. Periodically review and adjust credit limits as needed.

Oversee the application of cash receipts and billing processes.

Gemaire Distributors LLC, Deerfield Beach, FL June 2010 – April 2015

Credit Analyst

Provide quantitative and qualitative analysis of applicant requests for lines of credit. Assess collateral values and credit risk, and prepare written credit-approval packages or denial correspondence.

Use probability and statistics to analyze existing data from customers to assess credit risk for new as well as existing customer and also develop scoring systems and conduct tests to ensure the systems remains useful and accurate.

Applies accounting acumen and financial expertise to review applicants operating data and gauges the applicants’ financial solidness based on such data.

Compare items, such as liquidity, profitability, credit history and cash, with other companies of same industry, size and geographic location.

Analyze such factors as income growth, cash flow analysis, financial statement analysis, quality of management, market share, potential risks of industry and collateral appraisal.

Review applicant’s consumer credit score as well as the DNB and NACM reports to determine the company's risk profile and default probability with the risk management department.

IBA Consultants Inc., Boca Raton, Florida March 2007 – May 2010

Assistant Credit & Billing Manager

Assisted in guiding company through the worst 2 years in recent Construction Industry history – engaged in workouts – lien recovery – negotiations – and resolution of disputes. This resulted in minimal losses for company during this time.

Took point lead in converting company to new computer system – worked with lead programmers to conform programs to companies’ requirements.

Provided leadership and accountability for the billing, credit and collections processes, and operational staff; reviewed and implemented department goals and changes.

Assisted the formulation and implementation of policies and procedures for revenue collections through close coordination with department manager; facilitated requests from project managers to resolve contract, budget and billing discrepancies on customers’ accounts.

Managed and monitored Account Receivable and Billing process by developing strategies and process improvements to reduce delinquencies and enhance profitability and efficiency of current systems.

Directed the assessment of evaluating customers’ needs and provided effective and creative billing process solutions to support sales, project managers and consultants’ efforts to meet customers’ special requirements or requests.

Responded to complex customer concerns and requests by exhibiting strong customer relations skills and knowledge of contract and billing rates on customers’ accounts that led to tremendous improvement in cash flow.

Designed, monitored and assessed the performance of work unit processes. Provided meaningful reports of department unit performance and efficiency of processes for management review.

Paramount Farms, Inc., Los Angeles, CA October 2002 –November 2006

Credit & Collections Manager

Managed, directed and supervised the Credit Department of a multi millions dollars manufacturing company that has $80 millions dollars in international business.

Implemented policies, procedures and technology based solutions for successful administration of credit, collections, deduction and risk departments.

Successfully reduced 90 days delinquent receivable balance from over 5% to less than 2% of the total AR balance with minimal bad debt write-offs and maintained a DSO of 33 days in the average on a Net 10 days Credit Terms.

Reduced unauthorized deductions by more than 25%. Established procedures to maintain chargebacks at an average of less than 0.2% of the total receivables.

Acted as a liaison between Director Of sales, RSM (Regional Sales Manager), brokers and management to generate a common interest in maximizing sales efforts while minimizing potential losses from bad debt exposure.

Assessed company’s liability with regard to reserves for bad debt exposure, which included bankruptcy proceedings against customers filing for protection under the federal bankruptcy code and assessed liquidity to determine if pursuit of these clients was feasible.

Administered and managed order management for domestic as well as Export portfolio according to risk tolerance of the company corporate policies and procedures.

Ricardo Beverly Hills, Inc., La Mirada, CA May 1997 – October 2002

Accounts Receivable Manager

Supervised and managed employees in the administration of credit, collections and account reconciliation functions.

Developed, organized and managed the credit and collection profile of major clients such as Federated, May Co., Dillard’s and Saks, as well as implemented chargeback reconciliations and resolution procedures for the Credit Department.

Approved and established credit limits and credit terms for new and existing accounts. Built up the Credit and Chargeback department policies and procedures

Reduced delinquency from the upper 60 percentile to 94% current through the implementation of policies, procedures and technology based solutions.

Kenwood USA, Inc., Long Beach, CA February 1995 – May1997

Assistant Regional Credit Manager

Analyzed and processed credit applications and recommended disposition and credit limits based on corporate credit policies and procedures.

Monitored daily orders to ensure adherence to credit limitations and notified customers and Sales representatives of any credit issues.

Demonstrated knowledge and expertise in protecting questionable accounts and enabling profitable sales without losses. Worked as a liaison with legal department and recommended course of action on collection activities.

King Memory & Peripheral, Inc., Irvine, CA January 1991 – January 1995

Staff Accountant

Organized and supervised accounts receivable, accounts payable and credit and collections departments.

Administered and coordinated sales department, order desk and shipping department operations.

Managed inventory control and cash audits, reconciled bank statements and researched A/P, A/R and inventory discrepancies.

Responsible for all aspects of physical inventory audits. Analyzed inventory results and performed required corrective actions. Researched and reconciled discrepancies among bookkeeping, physical inventories, purchase orders and invoices from vendors. Proposed solutions and corrective actions for management to review

EDUCATION: University of Arkansas, Fayetteville, Arkansas Bachelor of Science (Honor) Major in Administrative Management. GPA: 3.60 (A=4.00)

Professional Dedication: C.I.C.P---Certified International Credit Professional (FCIB, International Division of NACM)

CBA Credit Business Associate (NACM)

ACHIEVEMENT: Completed 4 years college in 2 years. Dean list (Top 10%).

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