Front Desk Customer Service
Resume:
Scott W. Whitney
Saugus, MA *****
*****.*.*******@*****.***
OBJECTIVE: Seeking a position General /Supervisor/Trainer/Motivator HIGHLIGHTS
● Very enthusiastic, quickly establish a strong relationship with the client
● Forthright and assertive, a friendly, competent, and hardworking employee
● Team performance and effectiveness
● Member satisfaction and retention
● Membership sales
● Profit and loss management and financial results
● Brand ambassador
● Strong organizational and motivational skills
● Counselor, Group Home for Behavior disorder boys; Ability to handle disputes MILITARY
-U.S ARMY, 1/82 FA Ft. Polk, LA
Rank E-4P
December 1991 to October 1994
- LA Army National Guard
October 1994 to June 1996
EDUCATION
1986-1990 Everett High School (Business Concentration) 1992 Course in English, University of Maryland (Camp Casey) 1994 Course in Child Psychology, University of Northwestern State (Ft. Polk) 2004- 2006 Cambridge College & Ashford University (Education Concentration) Classes Military Education
NCO Leadership Course
Mountaineer and repelling school
Howitzer Maintenance (Mechanical School)
Education Notes:
● CPR/AED Infant & Child CPR Certified - 01/22 (Have to renew) EXPERIENCE
Cambridge Park Apartments- Bozzuto /Equity Residential- Cambridge Park/ SecurAmerica
Cambridge, MA
Executive Concierge/Concierge Manager March 2011- PRESENT
● Being a leader/mentor to the Concierge team, providing hands-on development and training, and ensuring that they represent the professionalism of company’s brand and understand guidelines and expectations.
● Perform all supervisory functions for a team of Concierge employees, including hiring, training, evaluation, coaching, and fostering an environment conducive to employee engagement.
● Handle transactions like managing vendors and deliveries, accepting and logging packages, and inspecting move-ins and move-outs. While also providing leasing assistance to property leasing staff by making initial contact with future residents, setting appointments, assisting with key pick-ups, and any other tasks related to the move-in and move-out process.
● Assisting with Club Suite and Guest Suite reservations
● liaison between residents and service team members regarding both routine and emergency maintenance requests and provide assistance in the follow-up process after work is completed on routine requests. Immediately contact emergency maintenance personnel if an emergency maintenance situation develops.
● Deliver an exceptional experience to every person, beginning with an unmatched first impression and building rapport with teammates, visitors, and current residents. Mass Bay Veterans Center (VOA-Volunteers of America) Somerville, MA
Direct Care Counselor October 2021- PRESENT
● Assisting clients with daily personal tasks, including bathing and dressing
● Completing housekeeping tasks such as vacuuming, washing dishes and tidying
● Helping plan client appointments and organize a schedule
● Organizing transportation arrangements for appointments
● Shopping for groceries and preparing meals that meet specific client dietary needs
● Encouraging client engagement in social networks and communities Greater Boston Fitness-
Revere, MA
Weekend Manager October 2014- February 2017
● Engage in opportunities that positively impact the member experience.
● Adhere to all operational standards related to providing a welcoming gym environment.
● Greet and acknowledge every member who enters and exits the facility.
● Attend prospective members performing Excellence sales protocol.
● Be aware of all gym issues, events, or schedule changes and politely communicate them to members and ensure the next shift is made aware of general status and all unresolved issues.
● Listen to member/guest requests without interrupting (If dealing with a complaint, apologize for the inconvenience and solve the problem, or request assistance from someone who can).
● Ensure the juice bar and front desk is neat, with materials stored properly.
● Be able to locate the first aid kit/AED and staff members in the club who are AED/CPR certified.
● Immediately report any suspicious activities to a manager or call 911 in case of an emergency (be familiar with Code Orange).
● Proudly support the training of new welcome team members. Town Sports International- Boston Sports Clubs/ Davis Square Somerville, MA
General Manager August 2006 - October 2011
● Develop a high performing team
● Ability to achieve measurable results
● Create an environment of mutual respect, trust and accountability (TSI Environment)
● Attain and drive membership sales
● P & L, payroll controlling costs
● Prevent and resolve conflict
● Delivering a high level of customer service
● Planning and organizing the work necessary to run a successful club ACTIVITIES
Personal Coach/Mentor: Individual coaching/teaching/training of athletes 2014-Present WO Productions Basketball Club: Head Coach/Recruiter A-League 2004 - 2019 Director of Player Development and Head Coach: Everett FC Soccer Club U-12 to U-20 Boys 2006 - 2016
Everett Soccer Club: Head Coach U-10 to U-18 Boys travel teams 2006 - 2014 Everett Breakers: Head Coach for 5th to 8th grade boys basketball teams 1997 - 2006 Somerville Public Schools:Coach West Somerville & Kennedy Boys Basketball 2004 - 2007
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