Center Agent Customer Service

Susan Valdez

**** * ***** ** ********* FL, *****

407-***-**** ************@*****.***

Professional Summary To secure a challenging position within an organization which will provide an opportunity for personal growth and advancement. Customer service professional seeking a management role. Skilled in training staff and establishing rapport with clients. Self-motivated with exceptional communication and computer capabilities.

Skills

● Creative problem solver Team player Strategic planning

● Data analysis Effective multi-tasker

● Risk mitigation and management Microsoft Team System

● Results-oriented Exceptional communication skills

● Microsoft Access, Word Excel, PowerPoint Outlook, Microsoft Word

● Shipping and receiving professional Credit card processing Work History MCO/TPA Port Manager 08/2010 to 03/2013

Baggage Airline Guest Services Orlando, FL-

● Managed Airline Baggage Operation for luggage disembarkation for guest aboard major cruise lines.

● Responsible for opening and closing MCO and Port Canaveral port operations

● Ensured successful management and distribution of luggage to various airlines.

● Implemented procedures to ensure luggage was delivered in accordance to a guest's departure upon enrollment of our service.

● Handled daily shipment accounts and cooperated with the accounting departments on invoicing and shipping problems.

● Effectively communicated with and supported staff and administrative teams on a daily basis Call Center Agent 03/2013 to 08/2014

Baggage Airline Guest Services Orlando, FL-

● Process and check in passengers remotely in accordance with their Disney Resort Reservations

● Continual communication with major airline partners to complete passenger check-ins and confirm reservation details for each guest.

● Responsible for handling and securing luggage according to Airport Security standards.

● Issue boarding passes and bag tags for departing flights.

● Answering an average of 80 calls per day by addressing customer inquiries, solving problems and providing new product information.

● Assist in the location of lost luggage and delayed luggage.

● Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.

Ticket Desk - IT Administrator 08/2014 to 07/2015

Baggage Airline Guest Services Orlando, FL-

● Develop and maintain installation and configuration procedures through ARINC processing portal.

● Contribute to and maintain system standards.

● Perform regular resolution monitoring to identify any possible infrastructure problems.

● Research and recommend improvements where possible regarding the automated approaches for system administration tasks.

● Create, change, and delete system information prompts per request.

● Maintain operational, configuration, or other procedures.

● Perform daily system monitoring, verifying the integrity and availability of all hardware & server resources.

Education Osceola High School-

High School Diploma- 2004

Valencia Community Colleges-

AA Degree 7/07

References Personal Reference: Are available upon Request

Languages Bilingual (English and Spanish understanding of Portuguese)

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