Sirjana Adhikari

El Paso, TX *****

adtnup@r.postjobfree.com

+1-915-***-****

Summary

With 6 months of professional experience as a Business Analyst with a strong understanding of Business Analysis, System Analysis, Business Process Management and Business Process Modeling.

5+ years of massive experience on business / Sales Representative worked in various fields.

An inquisitive person to learn from challenges with positive attitude.

Good communication skill and business writing.

Prepared reports to summarize operational results and financial performance.

Strong understanding of project life cycle and SDLC methodologies including RUP, Waterfall and Agile.

Gathered and analyzed the requirements and converted them into Business Requirement Specifications (BRS) and Functional Requirement Specifications (FRS) for the designers and developers and QA Team to understand them as per their perspective

An inquisitive person to learn from challenges with positive attitude.

Prepared reports to summarize operational results and financial performance.

Involved in STLC life cycles and Test cases scenarios.

Work Experience

Business Analyst

NCR

Atlanta, GA

April2022- Sep2022

NCR Corporation is an American software, consulting and technology company providing several professional services and electronic products.

Responsibilities:

Reviewed and analyzed the business environment and identified process improvements.

Interacted with Business Users to conduct thorough Requirements Analysis.

Coordinated activities with project manager and various other teams using MS Project.

Interacted with other Business Analysts for designing and implementation of Use Cases and Test Plans.

Assisted in on-going process improvement efforts to ensure Test Planning, Execution, and Reporting is effective, efficient, standardized, coordinated, and integrated.

Assisted the Senior Business Analyst in writing Functional Requirement Specifications (FRS) and User Requirement Specification (URS).

Entering, updating issues on Jira and creating tickets and manage information for team.

Involved in conducting JAD sessions with the entire team to come up with the possible solutions for the business problems.

Involved in all unit testing, debugging with different iOS/ Android OS versions and devices.

Work and communicated with application development teams to clarify requirements and project documentation.

Reviewed test cases, test scripts also actively involved in reviewing test cases.

Wrote SQL scripts for creating performance evaluation reports.

Involved with all the phases of Software Development Life Cycle (SDLC) and Software Testing Life Cycle (STLC) methodologies throughout the project life cycle.

Business/Sales Representative

Brokers Logistics

El paso, TX

Feb2020 to Mar2022

Brokers Logistics is the 3rd party logistics industry, Organizations used of third-party business to outsource elements of its distribution, warehousing, and fulfillment services. It is dedication to world-class customer satisfaction.

Responsibilities:

Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

Update shipment status, issue arrival notice and obtain documents for custom entries.

Communicate with customs brokers to confirm customs release status.

Enter Day to day export/import documentation on AS400.

Create a weekly sales report and balance sheet.

Tracked sales numbers and issued progress reports to executives for review.

Handled client deposits and transactions and updated billing information in company databases.

Verification on Customs Clearance and invoice for the customs payments.

Demonstrated excellent communication skill resolving product and consumer complaints.

Consulted with customers to resolve services and billing issues.

Developed and maintained strong customer relationships and networks withing designated business territory.

Exhibited high energy and professionalism when dealing with clients and staff.

Followed protocols and stayed organized to provide personal and teammate safety.

Weekly presentation on Safety meeting within the office and warehouse team.

Create and updated accounts and maintained detailed records for inventory management.

Implemented and developed customer service training processes.

Export Operation Supervisor

World Flight Services -

Dallas, TX

Sep 2017 to Dec 2019

World flight is one of the leading diversified cargo flight service companies in the

U.S. which engages in flight business through its subsidiaries who provide a wide range of cargo services, products and services designed to be utilized as solutions for its clients cargo services around the Globe. The project was aimed toward facilitating flight services via aviation web portal.

Responsibilities:

Lead works import and export activities.

Review Customs broker, ensure compliance, accuracy of entries and accuracy of billing details.

Code invoices for the payment.

Review Import Security Filing (ISF) documentation for accuracy and timely filing.

Ensure freight forwarders or vendors comply with ISF data elements and timelines.

Determine export fees and proper country of origin for different countries.

Verify eligibility, including marking analysis and documentation.

Administer system to ensure that all documentation is on hand and maintained to service as a basis for reduced duty programs, data entry, HTSUS 9801 and 9802.

Ensure that imported merchandise was properly marked with country of origin.

Responsible for duty drawback program.

Update Trade Compliance procedure manual (mandatory per US Customs CIP)

Submit custom reconciliations for 1F.

Renew customs broker’s Power of Attorney customs bond.

Responsible for all facets of custom’s audits; both on site and desk (remote).

Daily tracking and tracing and follow-up required to ensure timely and efficient movement of cargo and customer satisfaction; identify incidents and ensures resolution of incidents.

Update shipment status, issue arrival notice and obtain documents for custom entries. Communicate with customs brokers to confirm customs release status.

Arrange freight release with carriers/co-load agents, confirm cargo availability.

Provide status updates and maintains excellent relationships with customers.

Is responsible for identifying performance issues of suppliers and proposes solutions to improve/correct performance

Ability to ensure profitable cost management for cargo moves.

.

Additional Skills:

Good knowledge in Business writing.

Proficient in Microsoft Office.

Java Programming language.

Good knowledge on SQL and SELENIUM.

Education

Associated degree in Business

Tribhuvan University, Nepal 2010

Certification

JanBask Training -QA

Aug 2022- Nov 2022

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