Customer Service Area Supervisor
Resume:
Jesse Broadbent
Area Supervisor
Millport, AL ***76
**************@*****.***
Customer-centric, team-oriented Area Supervisor. Educational background includes business operations, accounting, and marketing. Over 20 years of extensive restaurant service experience in managing, directing, administering, planning, coordinating, and overseeing multi-million dollar programs. Aspires to manage a successful operation with possibility for advancement. Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Area Supervisor
Jack Marshall Foods - Tuscaloosa, AL
October 2018 to Present
Hiring, Managing, training, and coaching Restaurant General Managers Directing and assisting RGM's with forecasting, scheduling, and maintaining labor budgets Overseeing all maintenance and vendors for each restaurant. Overseeing and follow up with employee and management training through Learning Zone and regular Restaurant visits.
Monitoring daily cash controls including manager deletes, voids, debits voids, daily deposits, and cash discrepancies.
Adhere to and monitors management compliance of all corporate, policies and practices. Taking appropriate action to address employee issues and policy violations and immediately Review management work schedules in a timely manner to ensure continuous ability to properly serve guest to brand standard.
Monitoring multiple restaurants cost control procedures for labor, and food and paper. Takes immediate corrective action when necessary.
Audit Restaurant inventory.
Respond to escalated guest requests and complaints in a respectful manner. Takes immediate corrective action when necessary.
Recruiting, interview and hire management team members to achieve proper staffing levels. Implement all national and local store marketing
General Manager
Logan's Roadhouse - Columbus, MS
August 2013 to November 2018
Responsible for the entire operations of the restaurant, hiring and training, interacting with guest and getting their feedback on the service, and being a team player who can develop others while managing a high volume environment. Also participated in the training program which focuses on hands-on the company's day-to-day operations and how to successfully manage the business. General Manager
Love's Travel Stop - Columbus, MS
April 2010 to October 2013
Hand picked to open new location in Columbus, Mississippi while in ground up construction phase. Provide exemplary program oversight and leadership in planning, organizing, and directing daily operations of Subway and Chester's Chicken concepts. Responsible for maintaining daily inventories, ordering & receiving of food, equipment and supplies along with scheduling, cost analysis, and tracking of daily, weekly, and monthly statistical data to track operational financials. Apply knowledge of policies and procedures governing both franchise concepts. Applied EEO principles and requirements, advised and guided employees, evaluated employee performance, and ensured proper employee development. Plan and manage annual safety program, including education and compliance. Attend annual management seminars to stay current in management and team building skills. Communicate effectively orally and in writing, to prepare and present surveys, reports, proposals, press releases, deliver briefings, lead discussions, and prepare all concept reports for compliance review. Make final decisions on technical and personnel issues presented by subordinate supervisors; technical work of subordinates in positions classified to different professional occupations. Review evaluations of non-supervisory employees rated by subordinate supervisors; assure reasonable equity of individual employee performance objectives, standards, and ratings among subordinate organizations; recommends performance awards and salary/ bonus distribution for subordinate employees; evaluates subordinate supervisors; make or approve selections for subordinate non-supervisory positions; along with selections for subordinate supervisory positions. Provide a work environment that is free from all forms of discrimination, harassment, and retaliation. Address subordinate concerns, whether perceived or real, and follow up with appropriate action to correct or eliminate any tension in the workplace. Generated over $950K in income for the combined concepts with a profit of 34% and an average ticket time of 2 minutes and 34 seconds. Providing
"Clean places and friendly faces" to all guests.
General Manager
Landry's Hospitality/ Rainforest Cafe - Houston, TX March 2000 to April 2010
Lead a multi million-dollar concept by providing Wow customer service; patron satisfaction by monitoring, evaluating, and auditing food, beverage, and services offerings; initiating improvements; building relationships with patrons. Met financial objectives by developing strategic and annual forecasts and budgets; analyzing variances; initiating corrective actions; establishing and monitoring financial controls; developed and implemented strategies to increase average meal checks. Conducted weekly management meetings to set strategic goals for restaurant in food and bar sales. Directed my team using the operating systems and tools. Overall operation of the restaurant while insuring that goals were met. Controlled labor on a daily basis as well as food cost. Insured well, wholesome, quality meals were served by a top-notch staff. Motivate staff, set goals, and rewarded team members. Maintained a safe, secure, and healthy facility environment by establishing, following, and enforcing sanitation standards and procedures; comply with all health and legal regulations, security systems; maintained an "A" score by Public Health offices. Accomplishes restaurant and bar human resource objectives by recruiting, selecting, orienting, training, assigning, scheduling, coaching, counseling, and disciplining management staff; communicating job expectations; planning, monitoring, appraising, and reviewing job contributions; planning and reviewing compensation actions; enforcing policies and procedures. Increased sales by 6% per year on average in a multi-million dollar restaurant. District Manager
Dollar General Stores - Tupelo, MS
June 1996 to March 2000
Responsibilities included working with the Human Resource manager to recruit new employees and managers. I was responsible for improving trouble stores sales and loss as well as training new employees and management for these stores. Daily operations included managing personnel, running daily operations of the store, displaying merchandise, assisting customers, nightly deposits, ordered, priced and stocked merchandise, figured payroll, wrote midweek sales report, and balanced cash registers. When I was not troubleshooting a store I assisted the Regional Manager in store visits, inventory, and improving company standards.
Education
Associate in Marketing
East Mississippi Community College - Mayhew, MS
1994 to 1996
Skills
• Restaurant Experience
• Restaurant Management
• Supervising Experience
• Microsoft Office
• Management Experience
• Customer Service
• Human Resources Management
• Employee Evaluation
• Forecasting
• Payroll
• Interviewing
• Research
• Computer Networking
• Operating Systems
• Event Planning
• Employee Orientation
• Performance Management
• Team Management
• Budgeting
• Logistics
• Merchandising
• Pricing
• Conflict Management
• Operations Management
• Purchasing
• Profit & Loss
• Program Development
Certifications and Licenses
ServSafe
Driver's License
TABC Certified
Food Handler Certification
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