TRACY LAVIGNE

Concord Township (Painesville), OH 44077 216-***-**** adtnu6@r.postjobfree.com

PROFESSIONAL SUMMARY

Systematic Administrative Assistant with over 7 years of experience in fast-paced office settings.

Hardworking team-player with expertise completing various clerical tasks and offering staff support.

Responsible, punctual and productive professional when working with little to no supervision. Efficient Data

Entry Associate, Licensing manager and Account Manager with experience providing top-notch clerical

support and operational assistance to meet staff needs. Capable and highly organized when coordinating

documents. Clear communicator and self-motivated worker with decisive nature necessary to manage

independent work.

SKILLS

● Meeting minutes

● Process optimization

● Routing Mail

● Accounting Skills

● Expense reporting

● Customer and client relations

● Invoice Processing

● Records destruction

● Multi-line Telephone Systems

● Relationship building

● Administrative support

● Spreadsheet management

● Office administration

● Organizing Mail

● AR/AP

● Sorting and labeling

● Documentation and reporting

● Filing and data archiving

● Purchase orders organization

● Recordkeeping

● Quality assurance

● Information security

WORK HISTORY

Executive Administrative Assistant, 05/4/2015 to 07/24/2020

ArtWall – Strongsville, OH

● Managed office and warehouse inventory by restocking supplies and placing purchase orders to maintain adequate stock levels.

● Developed and updated spreadsheets and databases to track, analyze and report on performance and sales data.

● Coordinated bookkeeping activities, including invoicing and accounts payable.

● Executed record filing system to improve document organization and management.

● Created detailed expense reports and requests for capital one credit card expenses.

● Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.

● Performed general office duties, including answering multi-line phone system, routing calls, delivering messages to staff and greeting visitors.

● Arranged rapid office equipment repair and maintenance with vendors.

● Identified and recommended changes to existing processes to improve accuracy, efficiency and quality service.

● Maintained filing system for financial information.

● Welcomed office visitors warmly and alerted staff to arrivals of scheduled appointments.

● Managed accounts payable for all vendors purchase orders and receivable for all invoicing on received payments.

● Verified accuracy of all computer system information by updating Artist and Vendor data.

● Entered artist royalty data and emailed artist the royalty reports every month.

Account Manager, 05/4/2015 to 07/24/2020

ArtWall – Strongsville, OH

● Secured high-value accounts through consultative selling, effective customer solutions and promoting compelling business opportunities.

● Addressed problems with accounting, billing and service delivery to maintain and enhance client satisfaction.

● Elevated account management by predicting potential competitive threats and outlining proactive solutions.

● Managed 6 accounts by reviewing and mitigating discrepancies and collaborating with account holders.

● Expanded sales by 36% by facilitating client satisfaction and renewing customer relations.

● Boosted sales numbers with proactive account servicing and diligent relationship-building.

● Increased longevity of sales accounts by providing individualized customer service and developing relationships with account holders.

● Educated clients on new product and updated account information to maintain high standards of client service.

Data Entry Associate/Licensing Manager, 05/4/2015 to 07/24/2020

ArtWall – Strongsville, OH

● Corrected any data entry error to prevent later issues such as duplication or data degradation.

● Produced monthly artist, product and accounting reports using advanced Excel spreadsheet functions.

● Reviewed and updated client correspondence files and artist database information to maintain accurate records.

● Entered client information into databases quickly and with minimal errors.

● Verified accuracy of all computer system information by updating artist, product and vendor data.

● Reduced company errors by 90% by quickly verifying received inventory and outgoing product data accuracy and relaying findings to account payable, receivable and managers.

● Managed documents by organizing forms, making photocopies, filing records, preparing correspondence and creating reports.

● Outlined appropriate

● Created documents with image information and verified all data against artist database information.

● Stayed up-to-date on artist contracts and licensing requirements to complete accurate and efficient reviews.

● Assisted newly signed artist in learning about contract renewals, verification procedures and performance strategies.

● Handled any and all artist emails same day.

● Updated information for artist within the same few days in all systems.

● Increased artist satisfaction by resolving product or information issues.

● Maintained excellent attendance record, consistently arriving to work on time.

● Worked with artist and customers to understand needs and provide excellent service.

Created Jpegs

Share Points

Outlook

Local Administrator / Supervisor

Service Quick Inc. 8/3/2020 – 4/29/2022

Customer service & satisfaction

Supervise technicians

Track daily attendance / track the temp’s hours and send weekly to temp agency

Order parts for service orders daily

Queue management complaints and escalations

Edit and complete service orders

Operate ADP hours for employees

KW SAP purchase orders & keep inventory

File Accident Reports & Damage claims

Manage fleet logs for mileage and fuel receipts

Manage out of warranty charges / Square transactions

Excel documentation of technician’s inventory and progress

File, document and deposit US Bank Deposits for out of warranty payments

Communicate and respond with Samsung

Work with Excel, Microsoft word, Google docs and sheets daily

External Temporary Worker / Global Integrated Services

Viatris / Mylan Institutions 5/2/2022- 10/7/2022

Work from home

Chargebacks and Memberships (Accounts Receivables)

Clearing and editing errors in Flex Revenue Manager for Health care chargebacks

Pharmaceuticals / Hospitals (inpatient, outpatient and Physicians) / Urgent Cares / Specialties (cat scans, MRI’s) outpatient care specialist / Healthcare

Accounts (Wholesaler Contracts) – Cardinal Health Inc., VA contracts, McKesson, ABC, Morris and Dickson, Henry Schein and Greenstone.

Viewing and editing Wholesaler contracts with the NDC’s

Correcting DEA, HIN and 340B ID’s

Navigated in iHIN Web-Based Portal, DEA U.S Department of Justice Drug Enforcement Administration Diversion Control Division Portal, and Account share 340B ID’s

Price Groups (Trading Partner & Products) verifying the Ship-to trading partner IDs with the DEA/HIN or 340B ID’s

Email the Wholesalers for verification on Inactive contract ID’s, ineligible DEA/HIN and 340B IDs, terminated wholesaler contracts, expired products from contracts or products that are not covered on contract, eligibility of the invoice date, contract price difference, Total amounts that has been corrected effective dates, Filtering and editing duplicates and several other errors.

Correcting and editing wholesaler and contract prices and equaling out the total amount variances

In this position there are several Health care chargebacks for accounts receivables that I received several great experiences in learning over 35 error codes and would clear over 2,000 a day going through each vital chargeback information line individually. I had to be very careful on rejecting, accepting or reaccepting, emailing wholesalers correct data and going through the resubmissions and reading the wholesaler emails to correct data, editing product ID’s, membership contracts, changing DEA/HIN and 340B IDs.

I should have been trained for at least 2 weeks I caught on and learned from a process documentation after 4 days. There is several other vital information that you must go through as we are working in the government health care system for all the United States, Puerto Rico and several other locations for accounts receivables.

I worked fully remote and have a great team that I can get on Teams with, and they would help navigate any issues I came across and if I could not figure it out, as this is vital information and cannot have the wrong answer and I wouldn’t take the risk.

Unfortunately, this position was on a contract basis, and I have been asked to extend however, I am looking for a remote working from home job for a full-time position hired on permanently.

EDUCATION

GED: 04/2004

Parma Senior High School - Parma, OH

Business Management

Cuyahoga Community College - Cleveland, OH

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