Customer Service Call Center
Resume:
Candace Schneider
RIO RANCHO, NM, 87144
**********@*****.***
Professional Experience
Santa Ana Star Casino
Players Club Representative, Dec 2021-present
Customer greeting and support
Manage guest accounts and transactions
Assist marketing for all events and promotions
SAFELITE, Rio Ranch, New Mexico
Call Center, May 2017 – April 2020
Customer Service and Sales
Insurance claims for windshield replacements
Commercial Accounts
ZEPAK CORP, WILSONVILLE, OR
Outside Sales Representative, Sep 1996 – July 2015
Top Producer; 100% commission business to business relationship based sales
Create business opportunities by cold calling as well as identifying potential new business with existing relationships
Hands on relationship management with my customers; negotiate price, develop contracts and agreements, create quotes, and close the sale
Maintain strategic partnerships with suppliers and customers to maximize profitability while delivering a high level of customer service
Motivated to obtain product knowledge, qualify prospects, and suggest solutions to help my customers maximize their profitability
Accountable for handling customer issues and challenging situations, assist my support staff to ensure proper customer service and follow through
Motivated, sales driven, competitive, relationship oriented, and outgoing
Demonstrate valuable product knowledge of the packaging industry in all areas; custom products, commodity supplies, equipment etc.
OXIS INTERNATIONAL MEDICAL DIAGNOSTICS, PORTLAND, OR
Territory Manager, Mar 1993 – Sep 1996
Maintained profitability and continued growth for established pharmaceutical company
Responsible for field training and supervision of third party distributor representatives
Produced monthly sales reports that included new major business opportunities, new potential markets, and tracked sales growth with existing customers
FONE AMERICA, INC, VANCOUVER, WA
Phone Systems Operator, Feb 1989 – Feb 1993
Long distance call operator handling as many as 120 calls per hour
Performed voice recordings for privately owned pay-phone systems
Assistance with public coin and fax systems, call crediting and adjustments
Overseas, ship to shore, and conference calls knowledge of FCC regulations
Computer Skills
Windows 10
Microsoft Teams
Salesforce
Atrient
Google Chrome
Kronos
Microsoft Word
BookKeeper
WorkDay
Education
PORTLAND COMMUNITY COLLEGE, OREGON
Business courses
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