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Customer Service Retention Specialist

Location:
Jackson, MS
Salary:
15.00
Posted:
November 22, 2022

Contact this candidate

Resume:

Tamoria Johnson-Dilworth

Jackson, MS *****

adtntk@r.postjobfree.com

+1-601-***-****

Work Experience

Inside Sales Representative

Bath Fitter - Ridgeland, MS

January 2022 to Present

Follow up with current and past leads • Working with Acquisitions team to schedule appointments • Basic property validation • Assist in administrative and team tasks • Bring new ideas to the organization when opportunities for improvement present themselves Exceptional customer service and support

Sales Consultant

Byrider of Jackson - Jackson, MS

June 2017 to May 2021

• Collect and analyze required documentation for loan processing

• Collections

• Utilize a good working knowledge of laws, regulations and lending guidelines

• Preparing legal documents

• Serves as the primary point of public contact and assist with answering incoming public inquiries.

• Exceeding monthly and annual expectations

Account Manager

Acceptance Now - Jackson, MS

April 2017 to May 2018

• Collected payments of past due balances

• Developed methods to initiate and maintain relationships with customers

• Assist office in implementing change by resolving obstacles

• Exceeding yearly sales and collection expectations

• Multiple phone lines

Retention Specialist III

Comcast - Madison, MS

February 2009 to November 2016

• Developed methods to initiate and maintain relationships with customers

• Collected payments of past due balances

• Assist customers in implementing changes by resolving obstacles. Gathered, analyzed information.,

• Compliance with regulations, policies, guidelines and procedures

• Customer service and support

Education

Bachelor's degree in Business Management

Jackson State University - Jackson, MS

June 1984 to December 1988

Skills

• Typing

• Windows

• iOS

• Inside Sales

• Multi-line Phone Systems

• B2B Sales

• Android

• Sales



Contact this candidate