Post Job Free

Resume

Sign in

Customer Service Case Manager

Location:
El Paso, TX
Salary:
Negotiable
Posted:
November 22, 2022

Contact this candidate

Resume:

Corinne Cepeda **** O'Keefe Dr El Paso, TX

915-***-****

adtnsy@r.postjobfree.com

EXPERIENCE Case Manager II 2008 to 2010

Lifeworks Austin, TX

-Provided comprehensive, wrap-around services for former foster youth who have aged out of Child Protective Services care with the ultimate goal of preparing them for independent living.

-Assisted clients with finding and maintaining housing, employment and reaching their educational goals.

-Provided case management services on all cases and coordinate services with other agencies; duties include conducting intakes, monitoring, facilitation of groups, and some counseling.

-Met all agency standards related to programs, contracts, grants, licensing standards, policies, compliance, reporting schedules and budgets.

-Skills and Training: Microsoft Office Suite, CPR and First Aid, Ethics and Youth seminar, Cultural Diversity workshop.

Childrens Education Advocate 2007 to 2008

Hope Alliance Battered Women’s Shelter Round Rock, TX

-Developed and oversaw the provision of all academic/educational services to children living in the shelter. Services include needs assessments, curriculum and tutoring.

-Assessed the emotional, educational, and social needs of clients, responding with appropriate materials, services, and referrals.

-Developed and maintained ongoing relationships with local elementary, middle and high school personnel in order to enhance the educational experience of child victims of sexual abuse and domestic violence.

-Skills and Training: Microsoft Office Suite, CPR and First Aid, Certified Sexual Assault and Domestic Violence Advocate, Crisis Hotline training.

Caseworker II, Supported Housing 1998 to 2000

Life Management Center El Paso, TX

-Acted as the primary liaison between the clientele of a mental health/ mental retardation assisted living program and available support services and personnel, including physicians, therapists, attorneys, state and federal judicial authorities, federal, state, and local benefit programs such as Medicare/Medicaid, Social Security, and The Department of Health and Human Services.

-Supervised a staff of up to eight mental health technicians, overseeing daily performance of duties such as home visits, follow-up care, documentation, billing and staff development/education.

-Skills and Training: Microsoft Office Suite, CPR and First Aid, extensive training on medication management, substance abuse, crisis intervention and patient assessment. Case Manager 1996 to 1997

Alliance Hospital of Santa Teresa Santa Teresa, NM

-Coordinated care regimens, admissions, discharges, length of stay reviews, treatment plans, and benefit certification in a residential treatment center for adolescent mental health.

-Organized encounter sessions with physicians, therapists, clinical directors, social workers and other pertinent contacts related to each client’s case.

-Skills and Training: Microsoft Office Suite, CPR and First Aid, extensive training on third party payment system.

Mental Health Technician/ Unit Clerk 1994 to 1996

Alliance Hospital of Santa Teresa Santa Teresa, NM

-Provided patient care and support in an acute mental health care and developmental disability setting for children and adolescents.

-Processed patient admissions, discharges, therapies, medical appointments, and transportation needs.

-Performed various administrative duties as needed.

-Skills and Training: CPR and First Aid, Crisis Prevention and Intervention (CPI) certified. EDUCATION Bachelor of Arts in Psychology, minor in Sociology 1997 University of Texas at El Paso El Paso, TX



Contact this candidate