Site Reliability Adjunct Professor

(C) 917-***-**** E-Mail: ***.******@*****.***

A result-oriented leader with extensive management and hands-on technical experience in mission-critical, high- performance and Web/Cloud environments. Expert in aligning proper technology securely with business objectives, in process/system re-engineering, in designing/delivering high-value solutions, optimizing on/offshore teams’ productivity, and in cost reductions. Innovative. Proactive. Dependable. Proven leadership in driving transformations, building and leading effective teams, influencing/establishing/keeping productive relationships with Business and technical partners. Led up to 100 technical staff.

Areas of Expertise:

Architecting and implementing Enterprise/Global Infra, Cloud/Web, DB, Sec., DR/BCP, Site Reliability

Performance and High Availability

Client/Peer relationship building

Best practice methodologies for productivity improvements, ITSM governance and costs reduction

Strong business acumen

Staff mentoring/skills enhancement

Large scale project management – also global/cross-functional projects

Creating clear strategic roadmaps and driving tactical implementations

Multitask between technical levels

Professional Experience and Accomplishments:

MIZUHO BANK April 2016 to Present

Infrastructure/Technology/Cloud Transformation Architect, Vice President

Developed vision, architecture, and Roadmap, and am implementing Hybrid Cloud (Private on-prem and Public Azure) and OpenShift container strategy and tactics in U.S. and abroad. Includes orchestrating IaaS and PaaS provisioning (Terraform), metering, governance, security as well as site reliability practices; also, am standardizing containers and micro-services.

Articulated the structure and functionality of Cloud Center of Excellence (CCoE) and now building and enhancing the team.

Focal point and active contributor, for the U.S. branch, in a massive effort ($50M+) to comply with NYDFS Cybersecurity requirements. Defined strategies, evaluated, and implemented tools and procedures for data/applications’ classification, access and applications controls, data loss/leakage protection/prevention, and other stoppage tools. Impacted and improved business and technology standards and operations; extensive collaboration with business and technology leadership, and vendors.

Created and implemented architecture/strategy/tactical plans to separate Non-Prod from Prod and re-align VMWare, Linux, Windows and AIX environments. Included physical (reposition applications/databases on Cisco UCS blades) and logical segregation (Cisco ACI), security (SSO, SIEM and DLP), SDLC and governance models. Also, database virtualization, DevOps framework and tool implementations (Jenkins, Chef, Puppet) VDI and hyper-converge, and Unified Communication.

Owner of the IT Standards and Guidelines documents with responsibility to develop bank-wide technology, data and security frameworks, principles, standards and workflows, and product selections. Instilling TOGAF methodologies and processes.

Designed and led implementation of ServiceNow workflows; in addition, educated staff in ITIL and ITSM concepts and best practices, and re-engineered numerous processes and procedures.

NEW YORK LIFE May 2013 to April 2016

Enterprise Architect, Corporate Vice President

Evangelized and developed strategies, frameworks, enterprise architecture principles/reference models (Data, Security, ETL, Private/Public/Hybrid Cloud, Web/non-Web Apps), governance and workflows within COBIT and TOGAF methodologies.

Led and created vision/strategy, definition/design and tactical deployment steps for cross-functional large-scale transformation that involve major technology/business changes, digital experience, apps rewrite in Corporate, Insurance and Investments areas. Examples: Cloud-based digitized life-policy acquisition, modernize infra/systems for financial portfolio mgt., transform HR to Cloud solution, transform/overhaul client correspondence. Initiated/extended DevOps/SRE mindset and Splunk usage.

A Change Agent that promoted re-usability and integration of infrastructure/systems/applications with business/technology.

Collaborated, communicated, and influenced Executive IT and Business, line-managers and technical staff in order to solve diverse business problems and reduce costs; also, to gain adherence and alignment between the enterprise principles/standards, corporate technology maturity level, information security and the specific technologies/approaches/objectives.

MEDIAOCEAN (formerly DONOVAN DATA SYSTEMS) Beginning of 2011 to Mid-2013

IT Operations and Engineering Manager

Led a U.S.+U.K. team of system architects, SAs and DBAs that deployed and supported 50+ Advertising Technology systems (most needed “4-nines” uptime). Supported Agile/Waterfall software development and testing, continuous integration/content delivery/automation (CI/CD), Web services and DR. Estate included Linux/VMWare/Wintel, Oracle/MS-SQL/MySQL, IIS, Apache, and Tomcat/JBOSS instances hosted on blades and connected to SAN/NAS fabric. Explored no-SQL/big data DBs.

Initiated, planned and drove upgrades/re-platforms/consolidations, “untangling/re-architecting messy past implementations” as well as governance. This simplified and improved on-going support and site reliability, instilled service excellence, reduced operational costs and positioned the firm for future expansion as ASP/SaaS provider. Examples: upgrade Oracle RAC and MS-SQL; migrate MySQL applications to Oracle/MS-SQL; re-architect QuickBuild, Puppet, Nagios, H/A and DB replication; design and implement security policies/controls on code/infra; build RabbitMQ and Camel infrastructure; enhance system and application monitoring; standardize and tune configurations; create architecture, SOE, SOPs, Wikis and Runbooks.

Rebuilt, mentored, and molded the group into a cohesive, cross-trained, communicative, and efficient multi-location (both domestic and overseas) 24x7 organization. The team worked closely and efficiently with Development, QA, and Business (some interaction with external customers) and assumed DevOps role. Had full budget and staffing responsibilities.

Set and influenced technology and support directions and timelines based on gap analysis of current/future states. Established, communicated, and implemented policies and best practices – yielded 25% improvement in supportability and time-to-market.

Science Applications International Corp (SAIC) Technology Manager (Consultant) Mid 2009 to end of 2010

Managed the support of a large J2EE/Web-based Time and Attendance application implemented at the City of New York.

Led a staff of 35 that supported platform (Unix, Windows, Cisco switches/routers/load balancers, SAN and VTL/Silos), Data Centers/Rooms, COTS software (Websphere, Tivoli Identity/Authority Management, IBM Webseal), Oracle RAC, security (firewalls, vulnerability/application scanners), Biometric data collectors, content delivery, Mainframe downloads. Included project/non-project workload and work breakdown, process creation, P&L, SLA, KPI reports to stakeholders.

UBS Wealth Management Program/Project Manager (Consultant) Mid-2007 to Mid-2009

Planned, drove and tracked (using SharePoint/other tools) migration/transformation ($500M budget) of 1,000 apps from 5 Data Centers into 2 new facilities. Included: evaluating/rewriting app code (Java/C/.Net), software/system integration, infra buildouts, connectivity and multi-site balancing, VMWare/Solaris Zones virtualization, Websphere/Oracle upgrades, SAP, H/A, SAN/NAS replication, multi-site deployment, SOA, and PMBOK-based process enhancement (QA/DR/Prod).

Supervised directly 5 Migration PMs and matrixed 100 techs; worked closely with Executive/mid-level management, and Devel. Drove many technology, design, implementation, process, resources and budget decisions.

New York Stock Exchange (NYSE) Project Manager (Consultant) Mid-2005 to Mid-2007

Planned, drove, managed and helped QA a $5.5M voluminous GRID-based Oracle Data Warehouse migration (from a huge Legacy db), staffed on/off-shore, that saved $16M and provided efficiencies, analytics and future product offerings.

Architected, evaluated products, and managed a J2EE/SQL monitoring project to track performance statistics and identify bottlenecks on NYSE’s eCommerce Websites; it integrated monitoring agents utilized by CDN/external service providers.

AMERICAN INTERNATIONAL GROUP (AIG) Mid-2002 to Mid-2005

AIG Technologies, Solution Delivery/Engagement Manager

Key member in transforming AIG Technologies from a cost-based Data Center to a for-profit organization that host/support internal/external/global customers. Contributions included designing solutions and implementations (using ITIL framework), creating products and charge-back models, SLAs, standardization, cost savings, process development and vendor relations.

Matched proper infrastructure to business apps, developed and managed customer/business relations, and assumed overall responsibility for the projects. Generated $36M in revenues by creating business proposals, technical designs and SLAs. Sample projects: migrate 150+ Web-based Claims, Risk & other Insurance applications to new DMZs and implement H/A and load balancing; outsource Web infrastructure support of Underwriting applications to EDS; deploy Web-base eMarketing and content delivery tools for Corporate eBusiness; deploy Sun E15Ks with clustered domains in NJ, and DR in Texas to consolidate Claims/Credit Risk applications; create cost models and package/deploy applications to 14,000 desktops; additionaly, many IIS, IBM WAS/Portal, VMWare, Linux, VPN, LDAP, wireless LAN implementations.

DEPOSITORY TRUST AND CLEARING CORPORATION (DTCC) Mid-2000 to Mid-2002

Senior Systems Director, Department Head

Head of the Distributed Systems Infrastructure Department that standardized, implemented and supported Unix/Windows Web/non-Web and database servers and numerous Java/C/VB applications. Also, member of the IT Strategy Committee.

Managed, coached and developed 50 Unix/Web/Windows professionals (including 4 developers), increased their technical and industry knowledge to achieve company goals and objectives. Built an organization that increased productivity by 75% through platform standardization, processes and procedures (using ITIL concepts), and project planning/management.

Created a System & Web Engineering team (“DevOps” model) and a Project Management Office (PMO), and re-built the Web Support and the Systems Support teams. Had budget, run-rate, staffing, salary, and project pipeline responsibilities.

“Change Sponsor” thought leader and influencer for many technological initiatives in support of a Roadmap that I co-authored. It included technology upgrades (also ERP/SAP), development and implementation of an SOE, service level and Center of Excellence goals/improvements, Web standards/tools, revamping system/Web monitoring, and SAN solutions.

Led the department through deployment of Web applications, serving industry participants, that required building four DMZs.

Received the Chairman’s Award for the dramatic results, vision and leadership exhibited while managing the department.

CREDIT SUISSE FIRST BOSTON (CSFB) 1998 to Mid-2000

Global Equities Infrastructure Support Team, Manager

Managed (staffing/budget responsibilities) a 10-person Unix, Market Data and eCommerce team that supported, standardized, and implemented low-latency/high-performance Sun-based Equities trading/trading-support servers and desktops, Market Data/Research and Intranet/eCommerce servers. Additionally, implemented ITIL concepts which learned in in-house class.

Initiated and led a multi-million infrastructure upgrade, from low-end machines to fast Enterprise class servers, that improved trading execution and tracking by 50%, and handled increased volume due to extended trading hours and decimalization.

Consolidated many Application and Sybase servers and other software – thus improving supportability and cost savings.

A major contributor, in a number of global initiatives that streamlined corporate NOC and Data Center standards, reshaped security practices/policies, re-designed DMZs, Web and eCommerce infrastructures and enhanced system/Web monitoring.

Notable Accomplishments:

Led the team to a successful and smooth Y2K Rollover that required substantial infrastructure and software upgrades.

MERRILL LYNCH 1995 to 1998

Enterprise Technology Services, Manager

Managed, hands-on, the Internet Support Services group that designed, implemented, and supported Web environments, perimeter security firewalls, encryption, and authentication servers in several locations. The team, 10 engineers, also provided the infrastructure for secure delivery of Market Data and Research information into/out of Merrill Lynch.

Deployed server-farms, and developed framework/procedures to support/manage (99% uptime) Merrill’s first eCommerce sites that grew to about 1.5M financial users, and Merrill’s Intranets.

Notable Accomplishments:

Envisioned and built the Internet Support Services group that had unique technical responsibilities, and provided “one-stop shop” to Internet/Web and security support. These functionalities and scope were unmatched in the industry at that time.

CHASE MANHATTAN BANK 1992 to 1995

Trading Technology, Team Leader – Systems Engineering Group

Led, drove technical architectures and solutions, and project managed two large concurrent efforts in support of domestic and global trading environments: one team installed security software and developed procedures for U.S. and overseas; second team implemented elaborate system administration framework using Tivoli, and integrated it with the BoKS security software (first of its kind in the financial industry). Team members included security/systems administrators, software developers, business users, and auditors. These projects were featured, as a cover story, in a prominent technical magazine that praised the foresight, technologies, methodologies and teamwork exhibited during the projects’ lifecycles.

Notable Accomplishments:

Influenced products’ architectural changes that transformed system management and advanced security technologies and methodologies into what was among the first business mission-critical production sites to use these innovative features.

Education:

Pace University, NY, NY

Master of Business Administration, Financial Management.

Bachelor of Business Administration, Management Information Systems.

Other Achievements:

Received the Chairman’s Award at DTCC for high-level performance that was exhibited while leading the department.

Featured in the September 1995 edition of Software Magazine that described my Tivoli and security implementation project in Chase trading floors. This was one of the most successful implementations in Wall Street at the time.

Presented “Augmenting Security in UNIX Environment” at the Washington DC Network SANS Security 1995 conference.

Panel speaker at the Project Management Institution (PMI) November 2013 meeting.

New York City Auxiliary Police Supervisor. Received numerous citywide awards for outstanding dedication and leadership, including New York City Supervisor of The Year (twice).

Adjunct Professor teaching an Information/Network Security course at Touro College Graduate School of Technology.

Long distance runner – ran several New York City Marathons.

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