Csr Substitute Teacher
Resume:
Manuel Brown
*** ******, *******, *****, *****, US
**************@*****.***
Successfully identified and resolved challenges while promoting company products and maintaining loyal, satisfied customers.
Great phone skills and [Type] talents have a proven track record of increasing productivity and customer satisfaction.
Worker with a strong understanding of [Type] organization and [Type] product issues. Dedicated to meeting and exceeding [Type] objectives through effective communication and [Type] abilities. Quality, speed, and process optimization are your specialties. Quality, speed, and process optimization are your specialties. Fluent in [Language]. Personable and professional communicator. Computer literate
Customer direction
Excellent verbal communication
Business Strategy
Customer relations
Product knowledge
Question responses
Merchandising familiarity
GED - 1976
Refugio High School - Refugio, TX
CSR - December, 2021 to October, 2022
AETNA - HARTFORD, CT 06158-0001
Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Gave customers [Product or Service] recommendations after thoroughly explaining the details. Communicated with customers, management, and the sales team to better understand their needs and make recommendations.
Kept revenue streams alive by employing strong communication and negotiation skills and, as a last resort, offering refunds to keep customers happy.
Kept customers happy by implementing forward-thinking strategies that focused on meeting their needs and resolving their concerns.
Professional Summary
Skills
Education
Work History
CSR - November, 2019 to November, 2021
Results-CX - Corpus Christi, TX
Increased sales by cultivating customer loyalty, encouraging repeat business, and promoting repeat customers.
Gathered customer feedback and made process changes in order to exceed [Number]% customer satisfaction goals.
Gave customers [Product or Service] recommendations after thoroughly explaining the details. Setting appointments, shipping and special order requests, and arranging merchandise pick-up at other locations were all things I helped customers with. Customer questions about available merchandise, sales, current prices, and upcoming company changes were answered by me.
Kept customers happy by implementing forward-thinking strategies that focused on meeting their needs and resolving their concerns.
Answered a steady stream of customer calls with up to [Number] calls in queue per minute. Substitute Teacher Assistant - September, 2017 to May, 2019 Refugio High School - Refugio, TX
Helped teachers with any administrative, instructional, or student support needs to keep the classroom running smoothly.
Setting up activity stations, writing on bulletin boards, and distributing materials helped me prepare classrooms.
Passed out learning materials like worksheets, textbooks, and extracurricular activities. Was able to effectively respond to customer requests via phone and email, as well as answer questions and inquiries.
Enforced school rules such as dress code and behavior to provide a positive, learning-oriented environment for all students.
Kept classrooms clean, neat, and properly sanitized for the sake of student health and classroom efficiency.
Took daily attendance and immediately notified [Job title] of any student absences. Route Salesman - March, 2013 to April, 2017
The Tamale king - Refugio, TX
Grew my customer base by identifying needs and delivering relevant product solutions that were within budget and on time for my clients.
I'm in charge of ensuring that all business-building and relationship-building expectations are met with each of my accounts and customers.
Was able to retain over [Number]% of clients by quickly and professionally resolving issues. Kept 150 existing client accounts and made sure they were properly handled and cared for. Built long-term relationships with clients so that I could accurately quote pricing and terms that met the needs of the customer.
Used [Action] to process payments, make changes, and provide receipts. Oil Well Gauger - February, 1978 to July, 1992
Mobil Oil - McCook, TX
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