Thomas E. Reece

**** **** ****** **** ****

Galion, Ohio 44833-9729

419-***-****

CAREER PROFILE;

Experienced, AS400 Computer Operator with 10+ years experience in computer operations, PC Support, Help Desk, Customer Service, IT Asset - Inventory Management and Procurement. I’m an organized; self-starter dedicated to accountability, responsibility and productivity.

WORK EXPERIENCE;

Pacer Global Logistics

A World Leader in Third Party Logistics 10/2000 – Present

6805 Perimeter Drive

Dublin, Ohio 43016

614-***-**** ext. 1259

iSeries- AS400 SYSTEM OPERATOR, PC SUPPORT in a 24/7 Environment Logistics Company

Provided Technical support to over 650 on site & 400 remote users.

Performed hourly system checks, 1st and 2nd level Technical support in a 24x7 environment.

Performed reboots, scheduling, modification and verification of Novell, Wintel, OS2 Optical Imaging and AS400 Server backup’s.

Provided after hour assistance to the Network team for server related issues.

Prepared and logged all media for off site storage and retrieval for Disaster Recovery.

Provided command line support of the AS400 in an LPAR environment.

Knowledge and use of the Clarify, AS400 LPAR, Wintel, Novell NetWare, OS2 imaging, Veritas, Brightstor, ArcServe, Remote Desktop, Console One, LANDesk, HP, Dell, Compaq PC’s, laptops and HP/Compaq DLT 320, 360 and 380 servers.

Performed remote server checks with Console One, Terminal Server and Remote Desktop.

Performed installation of Wintel and Novell server hard drives and backup units.

Provided updated documentation to the team for server related changes and upgrades.

Reset user passwords on AS400, Novell NetWare, Active Directory and reset email gateways.

Created customer online Web and internal AS400 profiles.

Logged all server downtime and reported all critical issues to after hours on call support.

Provided complete detailed turnover documentation for oncoming shifts.

Performed installation, troubleshooting and testing of HP, Cannon, Pitney Bowes printers, copiers and fax machine toners cartridges and imaging units.

Placed service calls and coordinated arrival times for contracted vendor technicians to repair printers, fax machines and copiers.

Provided verification and documentation of system upgrades by performing requested server reboots by the Network team.

Monitored system performance and notified per documentation due to job failures.

Responds to system alerts and messages as appropriate.

Followed daily and weekend checklists and performed all jobs on checklist independently.

Ordered and received all Fax Copier Printer Toners and supplies online and CDA software via EDI and fax.

Checked and documented all equipment for Model, Serial and Asset tags.

Shipped all bad parts back to manufacturer using packaging and RMA label sent with new part.

Performed all daily jobs and print jobs on AS400 and RS6000.

Performed Asset and Inventory Management for 3MM worth of Hardware and Software annually.

Coordinated the disposition of end of life IT computer equipment using a third party vendor for data and hardware removal by providing the logistics and inventory tracing of all equipment through the end of life cycle for local and remote National / Global locations.

Provided the Asset changes to the Accounting department after receiving a complete break down report from the vendor stating that the assets have been removed and disposed of or resold.

Responsible for Creating purchase orders and purchasing of all hardware and software through various vendors.

Handled all pricing, item damage discrepancies while establishing and maintaining a good strong relationship with vendors and manufacturers.

Approved all purchase orders by matching them with the corresponding invoice received with the hardware or software.

Responsible for maintaining all IT hardware and software supplies for customers and project managers.

Responsible for maintaining and use of the IT PC and Integration lab and keeping all supply’s at a needed level, such items were as follows: desktop PC’s, laptops, laptop accessories, monitors, servers and all IT, telecommunication cabling as well as all PC spare and hot spare parts.

Coordinated needed service with vendors, routing calls and solving problems for hardware, software and security issues.

Interacted with warranty companies when hardware problems occurred.

Provided first and second level PC support and all computer workstation setups, moves locally for 350 users at the home office.

Moved all users’ data to Network drive from old PC to and moved it back to new PC during new system desk side rollout.

Imaged PC’s with Norton Ghost and completed helpdesk tasks using Mcafee Help desk 32.

Generated weekly and monthly status reports for hardware, software, Network, applications, e-mail and security problems.

Rebooted local onsite and remote Network servers using ArcServe.

Hardware and used are Dell, Compaq, HP, Gateway and IBM.

Operating systems and software used are Windows 95, 98, NT, ME, XP, DOS, ArcServe, Brightstor, Backup Exec, Windows 2000, Windows Server 2000, 2003, Ghost, Mcaffee Help Desk, Microsoft Office 97, 2000, 2003, XP, AS400 iSeries, Unix, HP Openview and Client Access.

Printed and distributed daily, weekly and monthly reports in a large fast paced print center environment.

Submitted daily jobs as scheduled, adjusted job priorities, changing of spool file attributes in print queues.

Perform time critical tasks, reset user passwords.

Monitored Mimix Duplication software for errors on the AS400.

Performed troubleshooting of AS400 devices, controllers and lines and responded to message queues.

Worked jobqueues, outqueues and polling

Performed daily operation tasks using command line control.

Some of the commands used are as follows:

Wrkactjob, wrkoutq, wrkjob, wrkwtr, strprtwr, endwtr, wrkcfgsts, wrkdevd, sndbrkmsg, strqry, dspmsg, wrkmsg, hldoutq, rlsoutq and wrksyssts, rstlib, savlib, dsptap, hldjob, rlsjob, dsplog, dspjob, wrkjob, and chgjob.

Performed nightly batch processing, distribution of reports, performed nightly backups.

Performed daily AS400 Operations.

Performed all computer, printer moves and installs in home office for 100 plus users.

Trained 7 other operators in the AS400 operations for the varies shifts, first, second, and third over the past 7 years

EDUCATION

Northmor High School-Diploma

Marion Technical College-Marion, Ohio

Marketing

Economics

Mechanical Engineering

Drafting

CAD 12

Front Line Management

Micro Office Professional

2004-attended IBM-Miami University-Miami Florida -AS400 Class

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