Data Entry Front Desk
Resume:
Shirlene Slade
Lithia Springs, GA *****
***************@*****.***
My customer service background stems from my previous position in office management as well as having 10 years of receptionist experience which is my most recent position.
My position as office manager has built my integrity; being coherent and building a team of togetherness so that there are unity and solidarity in the workplace.
Dealing with escalated issues from unhappy customers has taught me patience and the need to understand their issues from how other people view things. Putting myself on the other side, being able to resolve the issue without losing the customer, and both parties being able to walk away happy.
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Work Experience
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Spa Receptionist
Greet Clients - Douglasville, GA
May 2021 to May 2022
Check-in/Check-out Clients
Answer phones
Appointment Scheduling
Order supplies
Payroll
Client complaints
Update spa manual procedures
Schedule spa meetings
Office Manager
Integrated Commercial Solutions - Mableton, GA
March 2018 to March 2020
Maintained detailed administrated and procedural processes to improve accuracy and efficiency.
Verified and logged in deadlines for responded to daily inquiries
Maintained the front desk and reception area in a neat, organized fashion.
Planned meetings and prepared conference rooms
Ensured that information in computer was up to date and accurate
Hired and trained employees
Data Entry
Upload images on web-based software
Defused escalated complaints
Communicated with contractors while out in the field when new work orders came in
Updated staff and employees on new guidelines, rules, and regulations for Hud and FHA Loans
Trained office staff on new software
Education
High school diploma
Greensboro, NC
Skills
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Fair Housing Regulations
Property Management
Loan Officer Experience
Office Management
Property Leasing
Yardi
Human Resources
Escrow
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Understanding spa services
Expert in customer service
Appointment scheduling
Front Desk Management
Spa maintenance
Attentive to detail
Excellent at multi-tasking
Problem resolution
Attentive to deadlines
Proficient in Microsoft and Excel
Employee training
Filing
Data entry
Organizational skills
Certifications / Licenses
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Assessments
Recruiting - Completed
November 2022
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Attention to detail - Completed
November 2022
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Data entry: Attention to detail - Completed
September 2022
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Administrative assistant/receptionist - Completed
September 2022
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Additional Information
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