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Front Desk

Location:
Ormond Beach, FL
Posted:
November 22, 2022

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Resume:

Iota Thompson Ruffing

**** *** ***** *****

Apt *06

Ormond Beach, Florida 32174

386-***-****

adtnrg@r.postjobfree.com

Career Focus

Committed and motivated individual with exceptional customer-relation and decision-making skills. Strong work ethic, professional demeanor, and great initiative.

Ocean Court Motel, Daytona Beach Shores, June 2016 – Present

Housekeeping/Laundry Attendant

Responsibilities

Remove all linens/laundry from hotel rooms

Clean and Sanitizes hotel/guests’ rooms

Replenish toiletries, towels, linen etc.

Wash, iron, and fold laundry/linens

Sweep courtyard

Empty and clean trash receptacles

Make beds, sofas and recliners

Vacuums, sweep and mop floors, carpets, and rugs

Clean and sanitizes bathrooms, showers, toilet, sinks and countertops

Clean and sanitizes kitchen…. refrigerator, stove, cooking essentials

Assist guest with any questions or issues

Keep manager inform with ordering and any queries guest may have

Days Inn & Suites, Ormond Beach, Florida September 2011-March 2019

Atlantic Resort Ocean Palms, Daytona Beach Shores, Florida March 2007- August 2011

Guest Services Agent/ Night Auditor/Manager on Duty

Principal Activities & Responsibilities

Process all Guest reservations check –ins/outs and room assignments.

Follow all cash handling and credit policies.

Audit hotel paperwork to ensure the day has balanced.

Post room charges and taxes to guest accounts

Verifies all hotel paperwork is correct and balanced.

Verifies all account postings and balances

Runs preliminary reports.

Processes no shows and close of day.

Register arriving guests while implementing

Settle guest accounts with the ability to make good business decisions regarding discounts.

Knowledgeable in making reservations.

Operate multi-line phone.

Provide guests with information on local attractions.

Resolves or refers to Management all guest concerns, complaints or suggestions in a continuous effort to provide superior guest service.

Remains current on room rates, room availability and emergency procedures.

Remains current on groups and property events.

Direct workflow of Guest Service Attendants regarding guest luggage and amenity needs.

Ensures management is aware of guest special requests or needs. Ensures guests’ profiles are properly noted in the Visual Matrix System

Provide information and explain property amenities & marketing programs to our guests.

Provide courteous service to our guests and be cordial to all Team Members.

Greet guests and provide door service and bell/valet service when needed.

Communicate effectively both orally and in writing.

Align orthodontics, Kingston Jamaica September 1998 - February 2007

Treatment Co-ordinator/Clinical Technician

Skills Requirement

In-depth knowledge of Orthodontics and the ability to describe procedures in simple language

Good communication skills

Computer skills and knowledge of special Orthodontic treatment software

Being organized, having effective communication skills and also having a friendly demeanor.

Management Skills

Knowledge of the dental field

Duties

Managing and organizing Clinical and Front desk Staff

Arranging monthly meetings and workshop

Scheduling patient treatments or other procedures.

Coordinating the initial visit, any follow-up visits, checking on the patient's health insurance status and calling the patient to remind them of their procedure.

Organizing and assisting with any consultation appointments and visits.

Checking on financial arrangements

Set up specialist appointments accordingly, providing necessary letters or documentation for the patient and also following up on care.

Facilitate the new patient, bridging the gap between the new patient, the staff and the practice

Promotes and sells the practice and its services by revealing the true value to prospective patients frees up ‘doctor’ time, increases case acceptance ratios and resultantly, increases practice profits.

Arrange payment plans and answer Patient questions regarding how the equipment functions and the projected length of treatment

Set-up for and clean-up from patient visits

Sterilize instruments and maintain clean operatory

Escort patients to and from the clinic for each appointment

Provide patient and parents with instructions and demonstrations as necessary

Maintain accurate patient status on the clinical computer

Anticipate the needs of and assist the Orthodontist at all times

Enter information into chart as instructed by the Orthodontist

Monitor patient flow

Perform other chair side tasks as assigned by Orthodontist, including taking impressions, placing bands, etc.

Education

Patty Mac CNA Holly Hill Daytona, Florida 2011

Health Information and Hands on Patient Care

Stony Hill Heart Academy Kingston Jamaica 1995-1997

Business Accounting and Office Procedure

Windows operating Systems, MS Word, MS Excel

Holy Trinity Comprehensive High School, Kingston Jamaica 1990-1994

Graduated High School Diploma



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