Front Desk
Resume:
Iota Thompson Ruffing
Apt *06
Ormond Beach, Florida 32174
***************@***.***
Career Focus
Committed and motivated individual with exceptional customer-relation and decision-making skills. Strong work ethic, professional demeanor, and great initiative.
Ocean Court Motel, Daytona Beach Shores, June 2016 – Present
Housekeeping/Laundry Attendant
Responsibilities
Remove all linens/laundry from hotel rooms
Clean and Sanitizes hotel/guests’ rooms
Replenish toiletries, towels, linen etc.
Wash, iron, and fold laundry/linens
Sweep courtyard
Empty and clean trash receptacles
Make beds, sofas and recliners
Vacuums, sweep and mop floors, carpets, and rugs
Clean and sanitizes bathrooms, showers, toilet, sinks and countertops
Clean and sanitizes kitchen…. refrigerator, stove, cooking essentials
Assist guest with any questions or issues
Keep manager inform with ordering and any queries guest may have
Days Inn & Suites, Ormond Beach, Florida September 2011-March 2019
Atlantic Resort Ocean Palms, Daytona Beach Shores, Florida March 2007- August 2011
Guest Services Agent/ Night Auditor/Manager on Duty
Principal Activities & Responsibilities
Process all Guest reservations check –ins/outs and room assignments.
Follow all cash handling and credit policies.
Audit hotel paperwork to ensure the day has balanced.
Post room charges and taxes to guest accounts
Verifies all hotel paperwork is correct and balanced.
Verifies all account postings and balances
Runs preliminary reports.
Processes no shows and close of day.
Register arriving guests while implementing
Settle guest accounts with the ability to make good business decisions regarding discounts.
Knowledgeable in making reservations.
Operate multi-line phone.
Provide guests with information on local attractions.
Resolves or refers to Management all guest concerns, complaints or suggestions in a continuous effort to provide superior guest service.
Remains current on room rates, room availability and emergency procedures.
Remains current on groups and property events.
Direct workflow of Guest Service Attendants regarding guest luggage and amenity needs.
Ensures management is aware of guest special requests or needs. Ensures guests’ profiles are properly noted in the Visual Matrix System
Provide information and explain property amenities & marketing programs to our guests.
Provide courteous service to our guests and be cordial to all Team Members.
Greet guests and provide door service and bell/valet service when needed.
Communicate effectively both orally and in writing.
Align orthodontics, Kingston Jamaica September 1998 - February 2007
Treatment Co-ordinator/Clinical Technician
Skills Requirement
In-depth knowledge of Orthodontics and the ability to describe procedures in simple language
Good communication skills
Computer skills and knowledge of special Orthodontic treatment software
Being organized, having effective communication skills and also having a friendly demeanor.
Management Skills
Knowledge of the dental field
Duties
Managing and organizing Clinical and Front desk Staff
Arranging monthly meetings and workshop
Scheduling patient treatments or other procedures.
Coordinating the initial visit, any follow-up visits, checking on the patient's health insurance status and calling the patient to remind them of their procedure.
Organizing and assisting with any consultation appointments and visits.
Checking on financial arrangements
Set up specialist appointments accordingly, providing necessary letters or documentation for the patient and also following up on care.
Facilitate the new patient, bridging the gap between the new patient, the staff and the practice
Promotes and sells the practice and its services by revealing the true value to prospective patients frees up ‘doctor’ time, increases case acceptance ratios and resultantly, increases practice profits.
Arrange payment plans and answer Patient questions regarding how the equipment functions and the projected length of treatment
Set-up for and clean-up from patient visits
Sterilize instruments and maintain clean operatory
Escort patients to and from the clinic for each appointment
Provide patient and parents with instructions and demonstrations as necessary
Maintain accurate patient status on the clinical computer
Anticipate the needs of and assist the Orthodontist at all times
Enter information into chart as instructed by the Orthodontist
Monitor patient flow
Perform other chair side tasks as assigned by Orthodontist, including taking impressions, placing bands, etc.
Education
Patty Mac CNA Holly Hill Daytona, Florida 2011
Health Information and Hands on Patient Care
Stony Hill Heart Academy Kingston Jamaica 1995-1997
Business Accounting and Office Procedure
Windows operating Systems, MS Word, MS Excel
Holy Trinity Comprehensive High School, Kingston Jamaica 1990-1994
Graduated High School Diploma
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