Customer Service Operations Supervisor
Resume:
William Swink
Dyer, TN *****
********@*******.***
Professional Summary
Diligent Client Services Manager known for being a capable and patient leader. Exceptional employee development skills focusing on customer service and loss prevention skills. Pursuing a new role where hard work and dedication will be highly valued.
Skills
Employee Development
Customer Service Satisfaction
Loss Trend Analysis
Education
Yorkville High School Yorkville, TN
Dyersburg State Community College Dyersburg, TN
Memphis State University Memphis, TN
Work History
November 2009 - April 2022
Wells Fargo - Front Royal, VA
Regional Services Consulatant
Developed collaborative partnerships with Branch team members and Regional Leadership to reduce financial losses incurred by branch teams.
Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
Handled complaints, provided appropriate solutions and alternatives within appropriate timeframes, and followed up to achieve resolution.
Delivered outstanding service to clients to maintain and extend relationships for future business opportunities.
December 2007 - November 2009
Wachovia Bank - Manassas, VA
Branch Manager
Maintained friendly and professional customer interactions.
Assessed employee performance and developed improvement plans.
Met deadlines by proactively managing individual and team tasks and streamlining processes.
Engaged employees in business processes with positive motivational techniques.
April 2004 - December 2007
Wachovia Bank - McLean, VA
Branch Operations Supervisor
Led a team of 12 Operation Consultants managing day to day operational processes in Virginia branches.
Coordinated engagements with Regional Leadership assisting with data gathering for auditors, actuaries and consultants.
Completed financial statements and prepared write-ups describing results for executive management.
January 1993 - April 2004
Wachovia Bank - McLean, VA
Branch Manager
Coached and developed a team of sales bankers and tellers in providing products and services to customers.
Assessed employee performance and developed improvement plans.
Met deadlines by proactively managing individual and team tasks and streamlining processes.
Engaged employees in business processes with positive motivational techniques.
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