Store Manager Customer Service
Resume:
Lindsey Knudsen
Adelanto, CA *****
****************@*****.***
Quality focused Store Manager with 9+ years of experience in retail and sales management. Looking to utilize my experience as well as my education in medical office management to a well respected company I can excel and grow my career with.
Authorized to work in the US for any employer
Work Experience
Store Manager
United Oil - Victorville, CA
May 2021 to Present
• Maintained store staff job results by coaching, counseling, and disciplining employees as well as planning, monitoring, and appraising job results.
• Analyzed sales and recruiting reports to identify growth areas and recommend best practices to motivate independent sales force and maximize sales objectives.
• Formulated pricing policies by reviewing merchandising activities as well as determining additional needed sales promotion, authorizing clearance sales, and studying trends.
• Maintained operations by initiating, coordinating, and enforcing program, operational, and personnel policies and procedures.
Store Manager
GPM Investments
November 2019 to October 2020
• Ensured availability of merchandise and services by approving contracts as well as maintaining inventories.
• Formulated pricing policies by reviewing merchandising activities as well as determining additional needed sales promotion, authorizing clearance sales, and studying trends.
• Completed store operational requirements by scheduling and assigning employees and following up on work results.
• Maintained store staff job results by coaching, counseling, and disciplining employees as well as planning, monitoring, and appraising job results.
• Developed and implemented strategic sales plans to accommodate corporate goals. Store Manager
Caseys General Stores Inc - Loves Park, IL
November 2018 to October 2019
• Completed store operational requirements by scheduling and assigning employees; following up on work results.
• Maintained store staff by recruiting, selecting, orienting, and training employees.
• Maintained the stability and reputation of the store by complying with legal requirements.
• Maintained operations by initiating, coordinating, and enforcing program, operational, and personnel policies and procedures.
Independent Sales Manager
KZ Sales - Rockford, IL
December 2016 to November 2018
• Developed and significantly grew Rockford,IL territory over 6 weeks.
• Hired and motivated 15-member sales team achieving over $70,000 in new sales per year.
• Oversaw management and implementation of new revenue strategies, sales initiatives and customer engagement tactics, increasing client base 110%.
• Analyzed sales and recruiting reports to identify growth areas and recommend best practices to motivate independent sales force and maximize sales objectives.
• Contacted customers via phone and email to explore connections, offer services and cement relationships.
Store Manager
Mattress Firm
August 2015 to December 2016
• Connected with customers daily to understand needs, provide assistance and collect feedback to optimize operations.
• Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
• Reviewed sales reports to enhance sales performance and improve inventory management accuracy.
• Enhanced sales by implementing merchandising and promotional improvements.
• Maintained detailed and accurate accounting records by overseeing documentation of sales, purchases and requisitions.
Co-Manager
Little Caesar Enterprises Inc
March 2012 to August 2015
• Performed opening and closing procedures each day.
• Managed daily operations and processes, including reservations, budgeting and forecasting.
• Developed and deepened professional relationships with vendors, negotiated contracts and monitored performance.
• Consistently maintained high levels of cleanliness, organization, storage, and sanitation of food and beverage products to ensure quality.
• Minimized loss and misuse of equipment through proper restaurant supervision and staff training. Education
High School Diploma
Silver Valley High School - Yermo, CA
May 2007
Skills
• Employee supervision and motivation
• Risk management
• Store opening and closing procedures
• Retail inventory management
• Store operations oversight
• Accurate cash handling
• Team-oriented
• Employee training
• Outstanding communication skills
• MS Office proficient
• Root cause analysis
• Recruiting and hiring
• Staff training and development
• Reliable
• ICD-9
• CPT Coding
• Store Management Experience
• Medical Office Experience
• Contract Negotiation
• Sales Support
• Medical Coding
• Food safety
Certifications and Licenses
in Medical Office Management 2011 Overview education on ICD9/CPT coding, medical terminology, Medisoft, E.H.R. software, H.C.F.A./CMS 1500 prep, Medisoft, Management, Medical Law/Ethics, appointment scheduling, insurance verification, and HIPPA regulations) Silver Valley High School Yermo, CA High School Diploma 05/2007 Serve Safe Certified (Manager Food Handlers Certificate) Basset Certified (Liquor Sales and Education) Safe Quality Food Certification
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