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Store Manager Customer Service

Location:
Victorville, CA
Posted:
November 22, 2022

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Resume:

Lindsey Knudsen

Adelanto, CA *****

adtnqx@r.postjobfree.com

+1-760-***-****

Quality focused Store Manager with 9+ years of experience in retail and sales management. Looking to utilize my experience as well as my education in medical office management to a well respected company I can excel and grow my career with.

Authorized to work in the US for any employer

Work Experience

Store Manager

United Oil - Victorville, CA

May 2021 to Present

• Maintained store staff job results by coaching, counseling, and disciplining employees as well as planning, monitoring, and appraising job results.

• Analyzed sales and recruiting reports to identify growth areas and recommend best practices to motivate independent sales force and maximize sales objectives.

• Formulated pricing policies by reviewing merchandising activities as well as determining additional needed sales promotion, authorizing clearance sales, and studying trends.

• Maintained operations by initiating, coordinating, and enforcing program, operational, and personnel policies and procedures.

Store Manager

GPM Investments

November 2019 to October 2020

• Ensured availability of merchandise and services by approving contracts as well as maintaining inventories.

• Formulated pricing policies by reviewing merchandising activities as well as determining additional needed sales promotion, authorizing clearance sales, and studying trends.

• Completed store operational requirements by scheduling and assigning employees and following up on work results.

• Maintained store staff job results by coaching, counseling, and disciplining employees as well as planning, monitoring, and appraising job results.

• Developed and implemented strategic sales plans to accommodate corporate goals. Store Manager

Caseys General Stores Inc - Loves Park, IL

November 2018 to October 2019

• Completed store operational requirements by scheduling and assigning employees; following up on work results.

• Maintained store staff by recruiting, selecting, orienting, and training employees.

• Maintained the stability and reputation of the store by complying with legal requirements.

• Maintained operations by initiating, coordinating, and enforcing program, operational, and personnel policies and procedures.

Independent Sales Manager

KZ Sales - Rockford, IL

December 2016 to November 2018

• Developed and significantly grew Rockford,IL territory over 6 weeks.

• Hired and motivated 15-member sales team achieving over $70,000 in new sales per year.

• Oversaw management and implementation of new revenue strategies, sales initiatives and customer engagement tactics, increasing client base 110%.

• Analyzed sales and recruiting reports to identify growth areas and recommend best practices to motivate independent sales force and maximize sales objectives.

• Contacted customers via phone and email to explore connections, offer services and cement relationships.

Store Manager

Mattress Firm

August 2015 to December 2016

• Connected with customers daily to understand needs, provide assistance and collect feedback to optimize operations.

• Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.

• Reviewed sales reports to enhance sales performance and improve inventory management accuracy.

• Enhanced sales by implementing merchandising and promotional improvements.

• Maintained detailed and accurate accounting records by overseeing documentation of sales, purchases and requisitions.

Co-Manager

Little Caesar Enterprises Inc

March 2012 to August 2015

• Performed opening and closing procedures each day.

• Managed daily operations and processes, including reservations, budgeting and forecasting.

• Developed and deepened professional relationships with vendors, negotiated contracts and monitored performance.

• Consistently maintained high levels of cleanliness, organization, storage, and sanitation of food and beverage products to ensure quality.

• Minimized loss and misuse of equipment through proper restaurant supervision and staff training. Education

High School Diploma

Silver Valley High School - Yermo, CA

May 2007

Skills

• Employee supervision and motivation

• Risk management

• Store opening and closing procedures

• Retail inventory management

• Store operations oversight

• Accurate cash handling

• Team-oriented

• Employee training

• Outstanding communication skills

• MS Office proficient

• Root cause analysis

• Recruiting and hiring

• Staff training and development

• Reliable

• ICD-9

• CPT Coding

• Store Management Experience

• Medical Office Experience

• Contract Negotiation

• Sales Support

• Medical Coding

• Food safety

Certifications and Licenses

in Medical Office Management 2011 Overview education on ICD9/CPT coding, medical terminology, Medisoft, E.H.R. software, H.C.F.A./CMS 1500 prep, Medisoft, Management, Medical Law/Ethics, appointment scheduling, insurance verification, and HIPPA regulations) Silver Valley High School Yermo, CA High School Diploma 05/2007 Serve Safe Certified (Manager Food Handlers Certificate) Basset Certified (Liquor Sales and Education) Safe Quality Food Certification



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