Leasing Agent Customer Service

DB

DESIREE BEJARANO

*****************@*****.*** 310-***-**** San Pedro, CA 90732

Skilled property management professional experienced in tenant relations, office management and maintenance coordination. Successful at balancing tenants' rights with business considerations to achieve financial targets. Excellent interpersonal, communication and leadership abilities. Received numerous awards for perfect scores on secret shops, customer service, and leasing agent of the year.

Fair Housing Laws Knowledge

Yardi

Microsoft Office

Sales and Marketing

Maintaining Occupancy Levels

Multitasking and Prioritization

Pacific Maritime Association/ILWU Long

Beach, CA

Casual Laborer

04/2021 - Current

Tally cargo amounts and input quantities into spreadsheets. Maneuver Utility Tractor Rigs into loading or unloading positions, following signals from loading crew and checking that vehicle and loading equipment are properly positioned.

Load and unload cargo to and from ships and transferred freight to docks and shipping vehicles.

Sort cargo for accurate shipment to target locations, preventing unnecessary delays and promoting productivity.

Maintain safety while unloading cargo from ships at the Port Terminal. Work long hours based on dock traffic in all weather conditions during day and night shifts.

Inspect cargo for damages, irregularities and incorrect information. Operate standard warehouse equipment to assist with loading and unloading of deliveries.

Lashing containers on board ships along with de-lashing when transport is complete.

Shores LLC/Shores Apartments 544 Units

Marina Del Rey, CA

Leasing Agent

08/2013 - 04/2021

Worked through lease up and have continued to show and lease apartments to future residents with a high degree of customer service. Prepare weekly and daily leasing activity reports for the owner. Maintain and follow up with resident receivables and delinquencies. Prepare renewals and follow up with residents to retain residency. Use conflict resolution skills to quickly resolve issues among residents. Leverage sales and marketing strategies to increase traffic, maintain closing ratios and exceed leasing goals.

Legacy Partners/Pacific Place 430 Units

Los Angeles, CA

Senior Leasing Agent

11/2008 - 07/2013

Led property tours during the lease up to showcase amenities to prospective tenants and offered valuable information regarding major features.

Summary

Skills

Experience

Maintained building's accounts by collecting rent and utility payments. Handled rent collection invoices, billing and other tenant-related charges as per lease agreements.

Remained calm and professional in stressful circumstances and effectively diffused tense situations.

Delegated employee assignments, monitored progress and assisted with evaluating performance.

Reviewed completed work to verify consistency, quality and conformance. Exercised good judgment and decision-making in escalating concerns and resolving issues.

Legacy Partners/Wilshire Vermont Station

449 Units Los Angeles, CA

Leasing Agent

01/2007 - 11/2008

Conducted informative and personalized tours during the lease up, resulting in new leases.

Inspected outside of property and immediately notified maintenance department to remedy issues and maintain curbside appeal. Planned and coordinated community events.

Maintained accurate records of correspondence with and from tenants. Escalated critical issues to property manager to deliver immediate resolution.

Received, checked and processed applications for new leases.Conducted informative and personalized tours during the lease up, resulting in new leases.

Inspected outside of property and immediately notified maintenance department to remedy issues and maintain curbside appeal. Planned and coordinated community events.

Maintained accurate records of correspondence with and from tenants. Escalated critical issues to property manager to del Legacy Partners/Park Regency Club 460

Units Downey, CA

Leasing Agent

05/2004 - 12/2006

Answered calls and responded to inquiries from various parties using strong active listening and open-ended questioning skills to resolve problems.

Encouraged prospective tenants to fill out applications after property tours. Detailed application requirements and answered questions from prospective tenants.

Prepared lease paperwork and obtained signatures and first payments from new residents.

Responded to tenant maintenance requests according to agreed conditions for building functionality.

Kept relationships with tenants positive through open communication and proper handling of concerns.

Los Angeles Harbor College Wilmington, CA

Business Administration And Management

Education and Training

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