Mortgage Loan Processor Team lead
Resume:
GJ
GINA JONES
Professional Summary
Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.
Accomplishments
Manager of the Year - Interlinc Mortgage Services. Underwriter of the Year - Regions Mortgage
Loan Processor of the Year- Regions Mortgage
Work History
InterLinc Mortgage Services LLC - Mortgage Operations Team Leader Houston, TX
06/2015 - 11/2022
Regions Mortgage - Mortgage Loan Underwriter III
Montgomery, AL
Increased overall efficiency and productivity of tea by revamping schedules and daily assignments.
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● Managed 25+ mortgage loan processors and loan setup coordinators Assist, mentor, and motivate team members to exceed daily, monthly, quarterly, and yearly goads and KPIs
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● Ensured closing deadlines were met
● Assisted Underwriting and Post-Closing with suspense conditions. Maintained a positive work environment by developing helpful relationships with mortgage loan, officers, mortgage underwriters, and mortgage branch managers to ensure smooth loan process.
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● Produced detailed reports outlining performance against benchmarks. Contributed to interviewing process and made new hire recommendations.
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Resolved, escalated or remedied customer service issues in a professional way.
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Enforced adherence to all state and federal guidelines, and RESPA loan requirements while processing loan files and loan closings.
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*************@*******.***
Prattville, AL 36066
Skills
Exemplary communication and
customer service skills
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Microsoft Office (Word, Excel, Teams,
PowerBi)
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● Policy Development and Enforcement
● Able to quickly grasp new concepts
● Attention to detail
● Works well under pressure
● Decision maker
● Directing Team Members
● Focus and Follow-Through
Performance Monitoring and
Evaluation
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Education
06/1985
Troy University
Troy, AL
Bachelor of Science: Marketing
05/2011 - 06/2015
Nationstar Mortgage - Mortgage Operations Manager
Dallas, TX
01/2009 - 04/2011
● Verified integrity of applicants' information to minimize fraud. Rework loans to new terms, identifies additional conditions as needed to insure a viable credit decision
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Analyze and calculate income documentation such as personal and business income statements and ensures all necessary documentation is requested to support final loan decisions
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Exercise good judgment conducts reasonableness tests and issue quality decisions
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● Demonstrate proficiency in automated underwriting systems (DU, LP) Maintained mortgage program compliance with federal agencies such as VA, HUD and FNMA.
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Worked with processing team members to communicate errors and obtain missing information for current applications.
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Increased overall efficiency and productivity of team by revamping jobs, schedules and daily assignments.
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Improved team efficiency and productivity by restructuring workflow and managing assignments.
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Adhered to applicable guidelines and requirements, and assisted team in doing same.
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Helped set and manage objectives for quality, productivity and compliance.
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Developed and deepened relationships with customers, vendors and internal stakeholders.
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