Service Representative Customer
Resume:
Kim Washington
Las Vegas NV
*************@*****.***
Dedicated employee known for punctuality, pursuing employment options where good customer service and positive attitude will make a difference.
Work Experience
Dispatcher/Customer Service Representative
IPS Security Inc - Irvine, CA April 2019 to September 2022
Receiving emergency and non- emergency calls, monitoring guard and officer's logs, keeping records, addressing problems, and dispatching appropriate team members,
documentation, data entry, switchboard telephones, listening and verbal communication, emotional control, conflict management
Senior Program Coordinator
Work Place Reconnections - Dayton, IA May 2012 to December 2018
Fostered relationships to define programming needs and strengthen organizational standing. Directed, coordinated and administered Re-Entry programs.
Uncovered issues to determine solutions and assist program participants.
Analyzed program effectiveness to modify, adapt and optimize workflows.
Oversaw clients and other day-to-day activities.
Maintained scheduling and optimal quality standards to keep audiences informed or entertained. Implemented and directed 3 program to reflect business practices.
Designed and implemented program policies, frameworks and toolkits for change management processes.
Coordinated logistics for activities and events.
Supervised and directed programs by creating policies to reflect business practices.
PBX Operator
Greene Memorial Hospital - Zena, OH February 2007 to April 2015
Communicated general company information to inquiring customers to project positive company image. Handled incoming and outgoing calls according to standard operating procedures.
Provided patient information to visitors and responded to telephone inquiries regarding patient information in accordance with facility policies.
Paged employees over PA system to ensure prompt connection with callers.
Operated telephone switchboard of 15 employees and routed calls to correct destination.
Conducted directory searches for employees and customers to locate phone numbers, business addresses and information.
Established positive rapport with customers, managers and customer service team members to maintain positive and successful work environment.
Maintained knowledge of company products and services to promptly resolve complaints and concerns. Assisted staff with resolving complex customer issues and implementing targeted solutions. Investigated sensitive customer service complaints and delivered prompt resolution to customer satisfaction.
Assessed team member performances by delivering one-on-one coaching to promote better service. Addressed customer inquiries to increase customer satisfaction ratings.
Customer Service Representative
Oramedixs's - Lancaster, CA October 1999 to June 2005
De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
Educated customers on special pricing opportunities and company offerings.
Documented conversations with customers to track requests, problems and solutions.
Assisted customers in making payments on accounts and setting up payment plans.
Fielded customer complaints and queries, fast-tracking them for problem resolution.
Upheld strict quality control policies and procedures during customer interactions.
Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
Reviewed customer account information to determine current issues and potential solutions.
Education
Associate of Arts in Liberal Arts And General Studies
Sinclair Community College - Dayton, OH
June 2006
Computer Networking And Telecommunications
United College of Business - Hollywood, CA Los Angeles Pierce College - Long Beach, CA
Skills
• Project / program management • Sales
• Program management
• Communication skills
• Project coordination • Customer support • Project planning
• Telecommunication
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