Restaurant Team Assistant Manager

TERRANCE CARTER

Moundville, AL ***** 256-***-**** ************@*****.***

Professional Summary

A highly talented leader and analytical problem-solver with over 10 years of experience successfully managing front-line Gateway operations. Efficiently maintained and repaired internet connections on all electronic equipment. Coordinate resources and staff to handle any requirement. Enthusiastic management professional with over 10 years of experience, demonstrated success supervising staff and building teams. Proven history of achieving goals by monitoring employee performance and coaching staff on effective production methods. Skilled in solving complicated issues and making proactive operational changes. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.

Skills

Microsoft Office (10+ years)

Management (10+ years)

Forklift (10+ years)

Quality Inspection

JavaScript

Staff Supervision

Type 40 wpm/ Keystrokes 6000

SAP expertise

Work History

Supervisor 07/2021 to Current

Novem Car Interior Design – Cottondale, AL

Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.

Monitored arrivals and prioritized inbound shipments with transportation department. Dedicated to expanding client bases by building lasting relationships. Assessed manufacturing processes and recommended improvements to increase productivity. Estimated labor requirements to support anticipated workload. Partnered with leadership on recruiting, hiring and coaching production personnel. Trained new staff on job duties, company policies and safety procedures for rapid onboarding.

Oversaw and motivated team of 20+ employees in warehouse to increase efficiency by 100%. Supervisor 02/2018 to 06/2020

Support.com – Huntsville, AL

Assist team with proper steps to deescalate upset customer calls. Assist team with all supervisor transferred calls. Monitor Beaks and Lunches through AVYA system.

Host zoom meetings with team regarding attendance, breaks, scheduling and Q.A scored calls.

Assist agents with long calls regarding trouble shooting questions. Coach agents on being warm & friendly, actively listening and responding correctly on all calls.

Adjusted customers accounts with credits.

Deescalate all supervisor transfers from agents with upset customers Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference

Managed over 60+ calls per day

Decreased call backs by 40%

Lead Quality Inspector 01/2016 to 03/2016

AC Services, INOAC – Bessemer, AL

Communicated with production team members about quality issues. Assist Quality inspectors with defects

Evaluated components and final products against quality standards and manufacturing specifications.

Performed visual assessment of products to evaluate conformance with quality standards. Host meetings with inspectors regarding defects found from client Initial all passing parts to ensure 100% passing rate. Created and deployed best practices to improve efficiency and reduce defects Communicated with production team members about quality issues Reported repeated issues to supervisors and other departments, collaborating to identify issue roots and rectify problems

Completed supporting documentation for testing procedures, data capture forms, equipment logbooks and inventory forms

Assistant Manager 06/2013 to 10/2014

Little Caesars – Birmingham, AL

Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.

Helped with planning schedules and delegating assignments to meet coverage and service demands.

Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.

Approved regular payroll submissions for employees. Managed over 20+ employees

Supervised and evaluated staff, enabling them to improve skills, achieve daily objectives and attain advancement.

Maintained positive customer relationships by responding quickly to customer service inquiries. Assist store manger with duties to ensure positive store production. Increased store sales by 75%

Assistant Manager 07/2010 to 01/2012

Taco Bell – Columbus, GA

Recruited and hired employees offering talent, charisma and experience to restaurant team. Supervised and mentored 54 team members and facilitated daily service operations to drive business growth.

Ensure all team members follow Company policy guidelines. Adjusted plans, assignments and methods to accomplish work. Motivated staff to perform at peak efficiency and quality. Pitched in to help cashier, expedite and prepare orders during exceptionally busy times such as lunchtime and late night rush hour.

Handled Scheduling, call-ins, attendance and ordering inventory Kept restaurant compliant with all federal, state and local hygiene and food safety regulations.

Immediately resolved issues with patrons by employing careful listening and communication skills.

Helped general management develop prices based on inventory costs and portion sizes. Education

Bachelor of Arts: Business Administration And Management 2012 University Of Phoenix - Tempe, AZ

Associate of Arts: Computer Engineering 2010

ITT Technical Institute - Bessemer, AL

Certifications

Forklift Certified January 2019 to Present Im certified through current job & was perviously certified 12 years ago by Buffalo Rock Company

Willing to relocate: Anywhere

Additional Information

Willing to relocate: Anywhere, Authorized to work in the US for any employer

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