Customer Service Security Manager

******.********@*****.*** 602-***-****

Andrea L. Seemayer

Accomplishments

· 15 years of customer service experience.

· 12 years at USAA in P&C insurance. Experience in navigating insurance contracts, de-

escalating member complaints, and multi-tasking in a fast –paced, customer contact environment.

Professional Experience

Member Solutions Specialist- USAA, Phoenix, AZ May 2010- Present

· Licensed insurance agent in all states.

· Proficient in USAA’s portal system to handle requests related to adjusting property and casualty

insurance policies, writing new policies, and addressing billing concerns.

· Collaborates on a team to share information and assists in providing solutions for our membership.

Wells Fargo –Loan Adjuster Specialist, Phoenix, AZ July 2009– May 2010

· Managed an average of 25 - 30 mortgage accounts monthly while assisting clients with payment compliance.

· Mitigated between both the internal and external client to compromise a solution to which both parties could come to agreement with regards to the delinquency of the client’s account.

· Exhibited exceptional ability to balance the needs of the company with the client’s need for help with their financial circumstances to develop a trusting and lasting relationship with the client.

American Express– Merchant Risk Analyst, Phoenix, AZ August 2007 – July 2009

· Monitored and maintained merchant client accounts

· Accountable for more than $890,000 in outstanding accounts per month.

· Deliberated and assisted merchants with resolving account disputes with card members to ensure appropriation of funds.

Discover Financial Services- Security Manager, Dover, DE October 1995- August 2007

Responsible for / Managed 6 Security officers

Directly supervised the daily activities, weekly schedules, and monthly payroll for employees, as well as administered annual performance evaluations.

Provided professional development to subordinates through the administration of company training material.

Programming and Software Skills

Microsoft Windows, Microsoft office, Excel, USAA Portal

Education

Diploma– Park Hill Sr. High School, Kansas City, MO 1990

Andrea Seemayer

Insurance Sales and Service

Insurance Professional

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