Desk Coordinator Part Time

JULIE

GOFF-WIGAND 276-***-****

*****@**************.***

PROFESSIONAL

SUMMARY

Experienced Work Comp Coordinator with over 33 years of experience in healthcare. Excellent reputation for resolving problems, improving customer satisfaction, and driving overall operational improvements. Consistently saved costs while increasing profits.

SKILLS

Business planning Contract Negotiation Relationship development Supervision

Operational improvement Business operations

Business administration Process improvement Project organization Team management Problem resolution

WORK HISTORY

Work Comp Coordinator Highlands Neurosurgery - Bristol, TN

06/1990 – 11/2022

Directed day-to-day operations focused on all matters directly related to work comp matters, continuous improvement initiatives.

Reviewed correspondence for accuracy and complaince. Marketing and set up of meetings for meet and greet and promotional for our office.

Handled all business with Attorneys, Insurance Carriers,Rehab Nurses etc.

Built relationships with customers and managed accounts to drive revenue and profit. Also handled all delinquent accounts.

Maintained long-term customer relationships to grow client base. Implemented policies and standards operating procedures for continuous improvement.

Kept accurate and detailed records of all patients.' Coordinated schedules for all Doctors, conferences etc.

Surgery Desk Coordinator Bristol Regional Med Center - Bristol, TN

03/1988 - 05/1990

Communicated with patients on phone and in person to enter and update medical history in database.

Coordinated testing, labs and other diagnostic data for proper

clearance prior to surgery.

Maintained efficient surgery schedule by monitoring daily activities and resolving potential conflicts.

Documented patient medical information, case histories and insurance details to facilitate smooth appointments and payment processing.

Receptionist Bristol Orthopeadics - Bristol, TN 02/1987 - 04/1988

Answered high-volume, multi-line telephone, directing callers to appropriate company personnel.

Directed incoming calls to internal personnel and departments, routing to best-qualified department.

Kept records in system to maintain data by entering and updating information.

Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.

EDUCATION

Virginia High School, Bristol

High School Diploma:

Virginia Highlands Community College, Abingdon, VA Took Management Classes

05/1986

Convention Center, Richmond VA Continuing Education

Professional development completed in Work Comp Matters, updates and rules

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