JESSICA ANN HAYES

BATON ROUGE LA *****

225-***-**** adtnm8@r.postjobfree.com

S KILLS

MEDICAL CUSTOMER COMPUTER AABLE TO TERMINOLOGY MULTITASK SERVICE SKILLS (MICROSOFT,EXCEL) DEDICATED HIGH LEADER ASSIST MORAL CLIENTS AND AND MOTIVATOR STANDARDS DETERMINED WITH DISABILITIES / CHARACTER EDUCATION AND TRAINING

AVEDA INSTITUTE GRADUATION DATE: SEPTEMBER 2018

MAJOR: COSMETOLOGY

SOUTHERN UNIVERSITY AUGUST 1999-2001

MAJOR: NURSING

EMPLOYMENT HISTORY

JCPENNEY HAIR SALON OCTOBER 2021- CURRENT

COSMETOLOGIST

• SERVICED CLIENTS IN A TIMELY MANNER

• KEPT MY AREA AND STATION CLEAN AT ALL TIMES

• ANSWERING PHONES IN A PROFESSIONAL MANNER AND SCHEDULING APPOINTMENTS AS NEEDED

• KEPT ALL LINENS CLEAN AND SANITIZED

GRISWOLD HOME HEALTH NOVEMBER 2020-MARCH 22

DIRECT SERVICE WORKER

• MONITORED PATIENT CONDITION BY OBSERVING PHYSICAL AND MENTAL CONDITION, INTAKE, OUTPUT, EXERCISE.

• SUPPORTED PATIENTS BY PROVIDING HOUSEKEEPING AND LAUNDRY SERVICES; SHOPPING FOR FOOD AND OTHER HOUSEHOLD REQUIREMENTS; PREPARING AND SERVING MEALS AND SNACKS; RUNNING ERRANDS.

• ASSISTED PATIENTS BY PROVIDING PERSONAL SERVICES, SUCH AS BATHING, DRESSING, AND GROOMING.

UNITED STATES POSTAL SERVICE OCTOBER 2020 - DECEMBER 2020 UPS PACKAGE HANDLER JOB DUTIES

• LOAD PACKAGES INTO DELIVERY TRUCKS.

• ADHERE TO COMPANY SAFE PACKAGE HANDLING STANDARDS AT ALL TIMES.

• UNLOAD TRUCKS AS THEY ARRIVE AND ENSURE PACKAGES ARE STORED CORRECTLY.

• ALWAYS FOLLOW PROPER POSTAL ROUTING GUIDELINES.

• OPERATE MECHANICAL EQUIPMENT TO MOVE LARGER PACKAGE SHIPMENTS MACY’S DEPARTMENT STORE NOVEMBER 2019 – JANUARY 2020 CUSTOMER SERVICE REPRESENTATIVE

• RESOLVE PRODUCT OR SERVICE PROBLEMS BY CLARIFYING THE CUSTOMER'S COMPLAINT; DETERMINING THE CAUSE OF THE PROBLEM; SELECTING AND EXPLAINING THE BEST SOLUTION TO SOLVE THE PROBLEM; EXPEDITING CORRECTION OR ADJUSTMENT; FOLLOWING UP TO ENSURE RESOLUTION

• MAINTAIN FINANCIAL ACCOUNTS BY PROCESSING CUSTOMER ADJUSTMENTS

• RECOMMEND POTENTIAL PRODUCTS OR SERVICES TO MANAGEMENT BY COLLECTING CUSTOMER INFORMATION AND ANALYZING CUSTOMER NEEDS

• PREPARE PRODUCT OR SERVICE REPORTS BY COLLECTING AND ANALYZING CUSTOMER INFORMATION

• CONTRIBUTE TO TEAM EFFORT BY ACCOMPLISHING RELATED RESULTS AS NEEDED

• GENERATE SALES LEADS

• IDENTIFY AND ASSESS CUSTOMERS' NEEDS TO ACHIEVE SATISFACTION

• BUILD SUSTAINABLE RELATIONSHIPS OF TRUST THROUGH OPEN AND INTERACTIVE COMMUNICATION

• PROVIDE ACCURATE, VALID AND COMPLETE INFORMATION BY USING THE RIGHT METHODS/TOOLS

• MEET PERSONAL/TEAM SALES TARGETS AND CALL HANDLING QUOTAS

• HANDLE COMPLAINTS, PROVIDE APPROPRIATE SOLUTIONS AND ALTERNATIVES WITHIN THE TIME LIMITS AND FOLLOW UP TO ENSURE RESOLUTION

GARDEN OF EDEN

DIRECT SERVICE WORKER SEPTEMBER 2015 – SEPTEMBER 2018

• MONITORED PATIENT CONDITION BY OBSERVING PHYSICAL AND MENTAL CONDITION, INTAKE, OUTPUT, EXERCISE.

• SUPPORTED PATIENTS BY PROVIDING HOUSEKEEPING AND LAUNDRY SERVICES; SHOPPING FOR FOOD AND OTHER HOUSEHOLD REQUIREMENTS; PREPARING AND SERVING MEALS AND SNACKS; RUNNING ERRANDS.

• ASSISTED PATIENTS BY PROVIDING PERSONAL SERVICES, SUCH AS BATHING, DRESSING, AND GROOMING.

CONVERGYS TELEMARKETING JANUARY 2013- MAY 2015

SALES REPRESENTATIVE

• ANSWERED INCOMING CALLS CONCERNING CUSTOMER NEEDS WITH PHONE SERVICE

• WORKED TO KEEP QUOTAS AS NEEDED FOR SALES

• LEARNED TO BE PHONE SAVVY AND WORKED AS A TEAM

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