Customer Service Assistant Manager
Resume:
Tammi Wright
Professional Summary
Diverse Manager with over 20 years of experience known for creating positive environments where employees can thrive and succeed. Detailed, quick-paced and a true team player.
Work History
FreightSmith-Contact Center Manager
Denver, Co
03/14/2022 to Current
Provide an elevated customer experience to generate a loyal clientèle.
Strategically schedule team members to maintain optimal staffing levels for a 24/7 contact center at all times.
Communicate clear expectations and goals to each team member.
Instrumental in creating new areas of opportunities within the department for business and employee growth
Work with other departments to optimize growth potential of new products.
Implemented new productivity and QA goals to ensure quality KPI’s within the department.
U Pull and Pay – Assistant Manager
Denver, CO
01/2016 – 03/01/2022
Provide instruction, coaching and motivation to all employees during the shift.
Direct a staff of 6-18 and manage a budget totaling $350,000 annually.
Provide an elevated customer experience to generate a loyal clientèle.
Strategically schedule team members to maintain optimal staffing levels at all times.
Effectively communicate with and support sales, marketing and administrative teams on a daily basis.
Recognize and reward outstanding work performance to cultivate a positive and collaborative customer service culture.
Actively pursue personal learning and development opportunities.
Instrumental in creating new areas of opportunities within the department for business and employee growth
Prepared and implemented processes, procedures for department
Home Advisor - Manager
Denver, CO
01/2005 - 01/2016-Growth Opportunity
Supervised a weekly schedule of projects and anticipated the timelines for specific milestones and completion.
Strengthened existing customer relationships through extensive communication and tried and true marketing strategies.
Developed reputation as an efficient service provider with high levels of accuracy.
Effectively communicated with and supported sales, marketing and administrative teams on a daily basis.
Communicated clear expectations and goals to each team member.
Actively pursued personal learning and development opportunities.
Recipient of multiple positive reviews acknowledging dedication to excellent customer service.
Investigated and resolved customer inquiries and complaints in a timely and empathetic manner.
Recognized and rewarded outstanding work performance to cultivate a positive and collaborative customer service culture.
Instrumental in creating new areas of opportunities within the department for business and employee growth
Prepared and implemented processes, procedures for department
*************@*****.***
253 Whimsical Avenue, Lochbuie, CO 80603
Skills
Customer service
Issue resolution
Strong conflict resolution skills
Motivated team player
Strong interpersonal skills
Exceptional time management skills
Employee relations
Excellent work ethic
Active listening skills
Mediation capability
MS Office Suite
Team building expertise
Education
Front Range Community College
Westminster, CO
Dean's List 2nd Semester, 2016
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