Material Handler Customer Service

JESSICA RODRIGUEZ

**** ******** *****, ***. *** Jacksonville, Florida 718-***-**** ********************@*****.***

CORE STRENGTHS

oFully Bilingual:

oEnglish/Spanish

oBudgeting

oManagement Experience

oContract Management

oCustomer Service

oAnalytical

oProcurement and Purchasing

oResource allocation

oProcurement Analysis

oLeadership

oEmployee evaluations

oCost Analysis

oSupervisory Skills

oProposal - RFP

oPeopleSoft

oWarehouse Management

oSAP SCM

oSAGE Accounting Software

oKRONOS Timekeeper

EDUCATION

Monroe College, BBA Business Management, August 2005

PROFESSIONAL AFFILIATIONS

Member of International Honor Society – Sigma Beta Delta

PROFESSIONAL EXPERIENCE

Duval County Public Schools @ Jean Ribault High School, Jacksonville, Fl August 2022 – Present

Teacher – Digital Information Technology

●Teach computer components, Cybersecurity and safe internet usage, Microsoft Office, and pursuit of CompTia Certification.

Kelly Services Temp Agency

Bridgestone Hosepower, Jacksonville, Fl March 2022 – June 2022

Customer Service / Logistics Coordinator

●Entered A/R and bank reconciliation.

●Entered completed orders into system creating a shipment based on customer delivery requests and needs using selected Trucking companies. Set up Trucking Logistics.

Duval County Public Schools @ Sandalwood High School, Jacksonville, Fl August 2021 – November 2021

ESOL Paraprofessional

●Assisted Students in English for Speakers of Other Languages Program by attending various HS classes to help with language barriers, notes and program use.

NYU Langone Medical Center, New York, NY April 2017 – April 2021

Logistics Supervisor – Receiving/Distribution

●Managed staff of 25 Distribution Attendants.

●Developed and implemented departmental orientation and training sessions for employees

●Responsible for the monthly scheduling and rotation of distribution attendant’s assignments. Rotation of staff to ensure all packages containing Dry Ice, human tissue, research products and anything else are delivered in a timely and accurate manner.

●Process and monitor departmental payroll using Kronos in a union environment.

●Used PeopleSoft to track incoming packages from point of receipt through to distribution to recipients. Use of this program is via desktop or handhelds.

●Monthly reporting of all packages received on daily basis.

●Directs movement of shipments from shipping and receiving platform to storage and work areas.

Montefiore Mt. Vernon Hospital, Mt. Vernon, NY March 2014 – July 2016

Receiving Supervisor

●Prepared and monitored Annual department Budget by reallocating charges to appropriate departments

●Managed staff of 3 Material Handler Clerks, 176 bed facility with 6 nursing units and 20 non-par clinical specialty departments. Provided SAP and HRM&D departmental orientation and training sessions for employees

JESSICA RODRIGUEZ

1700 Mindanao Drive, Apt. 508 Jacksonville, Florida 718-***-**** ********************@*****.***

continued

●Responsible for the management of material resource expenditures as it related to volume, physician and patient needs, and promoting the delivery of quality patient care in the Hospital and associated clinic specialties.

●Used SAP (Systems, Applications and Products Supply Chain Management Software) to maintain daily inventory disbursements and forecasting of stock and non-stock items; Perform weekly cycle counts and yearly inventory; created purchase requests to place orders based on hospital and nursing unit needs;

●Analyzed inventories to determine how to increase inventory turns, reduce waste, and optimize customer service. Applied bullwhip effect in times of emergencies.

●Monitored forecasts and quotas to identify changes or to determine their effect on supply chain activities.

●Managed activities related to strategic or tactical purchasing, MRP – material requirements planning, inventory control, warehousing and receiving.

●Determined material need and capacity to address expected demand, execute the resulting plans, and updated planning and financial information to reflect the results of execution

Hebrew Home for the Aged at Riverdale, Riverdale, NY August 2004 – June 2012

Assistant Purchasing Manager May 2011 – June 2012

●Used SAGE to maintain inventory of stock and non-stocked items; entered daily inventory disbursements; month end physical inventory count and reconciliation.

●Manage relationships with suppliers in effort to maintain contractual compliance, quality of goods and timely delivery.

●Solicited and analyzed vendors, bids and product; secured written and telephone quotations, performed value and cost analysis; selected products and vendors consistent with existing policies and procedures

●Maintained a reference of procurement procedures, current standards and regulations following business ethics; Ensured appropriate departments were charged for equipment or supplies

●Placed Purchase orders based on approved Purchase Requests using SAGE Purchase Order system.

●Ordered lifts, scales, beds, mattresses and other medical supplies as per patient and resident medical needs.

Office Manager – Safety & Security Department May 2008 – May 2011

●Manage all aspects of office operations – various logs including Daily security activity, carpooling, and lost/missing reports. Maintained visitor and employee database.

●Prepared and Processed NYSDOH fingerprinting requirements.

●Updated The Weinberg Center for Elder Abuse Prevention access list.

●Maintained wandering resident’s database and all safety related equipment.

Office Manager – Engineering & Plant Operations Department, August 2004 – May 2011

●Managed Maintenance Department for full-scale residential 960 bed facility.

●Supervised fifteen staff members including preparation of annual performance evaluations.

●Processed and monitored departmental payroll using Kronos in a union environment.

●Worked closely with Purchasing and Accounting with regards to ordering, purchase order management and billing. Maintained contracts, monitored renewals and insurance paperwork.

●Triaged all calls from facility regarding repairs, emergency work and oxygen calls.

●Knowledge of inspection reports and permits for elevators, boilers and HVAC.

M.A. Angeliades, Inc. / Magnetic Construction Group, Long Island City, NY January 2000 – August 2004

Personnel Coordinator

●Administered human resources activities for office including payroll processing, benefits administration, and processing personnel paperwork including workers compensation, termination and COBRA.

●Processed AIA billing and submitted requisitions to owners.

●Knowledge of inspection reports, obtaining permits for all related construction projects.

●Collected and Validated Certificates of Insurance covering General and Excess Liability as well as Worker’s Compensation. Performed NYS Worker’s Compensation Quarterly audits.

●Assisted in sales and marketing, plans, contracts, and estimates. Prepared proposals and bid packages. Prepared and submitted AIA Contractor Qualification forms.

●Recordkeeping for A/R and A/P (invoicing to/from Clients).

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