Data Entry Administrative Assistant
Resume:
Oliver Bailey
Bronx, NY ****2
**********@*********.***
Employment
American Guild of Musical Artists New York, NY May 2005 – May 2021
Membership Department- Administrative Assistant-Member Services
Track assigned AGMA signatory’s production schedules and AGMA artist’s performing schedules. Generate monthly financial and activity reports for all opera, dance and choral companies. Request and collect contracts and addendums for every AGMA performing artist from each AGMA signatory. Entry of contract information into database. Copious data entry. Assist AGMA members via phone, e-mail and in person. Filing, special projects, coordination with other departments. Heavy follow-up and problem solving. Occasionally assisted with reception duties.
Capital Link Group New York, NY August 2003-February 2005
Research Supervisor
Located lost shareholders alive and deceased. Contacted Heirs, trustees, executors and fiduciaries across the world on behalf of financial firms that contract Capital Link. Used the internet, telephony, and other skip tracing resources and methods to find and reunite shareholders with their assets. Responsible for department productivity, financial reports, expenses, allocation of accounts to research staff. Personally located over eight hundred ninety (890) lost shareholders (alive and deceased) accounting for 12 million dollars in recovered assets and 500,000 in fees to Capital Link. Convened staff meetings, requested official documents such as wills, letters testamentary death certificates etc. from all states. Occasionally assisted with reception duties.
American Institute of Chemical Engineers New York, NY September 1999-February 2002
Administrative Assistant-Membership Services
Provided administrative support for Member Services Director which entailed but not limited to: typing and editing memos and letters, creating presentations, spreadsheets and reports. Confirmation calls to sponsors. Created the concept of AICHE internet gift line. Collaborated with the web department and IT department to create the virtual store front. Fulfilled gift orders placed by phone and electronically. The gift line broke even after 1 year. Heavy data entry. Entered members into the membership database. Created membership cards and certificates. Maintained the department travel schedule, vacation calendar and time sheets. Ordered supplies for the department and stock for the gift line. Interacted with all other departments and the Institute’s hierarchy. Assisted with reception duties on occasion.
Administrative Assistant-Human Resources
Assisted in preparing benefits and vacation statements for the entire AIChE staff. Explained and answered questions regarding the organization’s policies and regulations. Handled esoteric and confidential information about employees and the Institute’s Board of Directors. Screened potential employee candidates prior to their interviews. Trained and assisted in all other departments.
Precision Interconnect New York, NY January 1996 – August 1999
Technical Support Analyst
Technical assistance and analysis of customer’s programming and general technical inquiries of business key telephone systems. Did programming and trouble shooting on site as required. Also did remote and on-site programming for automated voicemail systems. Ordered necessary parts, equipment and software from manufacturers and distributors for the myriad of systems Precision services. Handled leases, building certificates of insurance sales contracts, data entry and customer relations.
Retrieval Masters Creditors Bureau New York, NY March 1990 – January 1995
Administrative Assistant- Client Services
Client assistance and follow-up. Generated department reports, heavy research and assist customer service representatives with any questions.
Customer Service Assistant Supervisor March 1990- March 1992
Answered incoming inquiries from patients and retail customers regarding collection notices sent either by retail or medical division of the company. Edited, updated, and adjusted accounts in the database via CRT. Supervised a staff of 10 customer service representatives when the Supervisor was absent or otherwise unavailable. Each representative averaged taking one-hundred fifty to two-hundred incoming calls per day.
Education:
University of Maryland Global Campus Adelphi, MD September 2020- Present
Major: Communication Studies
Hunter College New York, NY September 1988- September 1989
Major: Communications
Niagara University Niagara, NY January 1985- January 1987
Major: Communications/Advertising
Skills: Windows 10, MS Office, CCIS, ASP, MAC Filemaker Pro, Membermax 4D
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