Customer Service Administrative Assistant
Resume:
Michelle Bermudez-diaz
Deltona, FL *****
*************@*****.***
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Licensed Health Insurance Agent
TTEC - Daytona Beach, FL
July 2020 to December 2020
• Handling customer technical support cases through phone and email submission
• Evaluating system potential through assessing compatibility of new programs with existing programs
• Maintain client confidence by keeping their information confidential
• Documenting and reporting product or service quality levels
• Communicating with other team members to solve problems
• Following up with the appropriate channels when mistakes are found
• Helping clients navigate different health plans that meet their specific needs Technical Support
Frontier Communications - DeLand, FL
September 2017 to September 2018
• Handling customer technical support cases through phone and email submission for QuickBooks online and desktop
• Evaluating system potential through assessing compatibility of new programs with existing programs
• Maintain client confidence by keeping their information confidential
• Documenting and reporting product or service quality levels
• Communicating with other team members to solve problems
• Following up with the appropriate channels when mistakes are found
• Helping clients navigate through Intuit products such as QuickBooks online
• Helping clients balance their books, create invoice and trouble shoot any issues that may arise
• help clients fix payroll and tax documents
Shift Manager
Walgreens - DeLand, FL
March 2015 to September 2017
• Assigning team members with tasks to be completed each shift
• Setting performance metrics for team members and work with team members to ensure all metrics are met
• Properly resolving problems and troubleshooting issues as they arise without the direction of management
• Managing multiple projects as well as staff members
• Reporting to the assistant or general manager and meeting with management to review goals and metrics
• Maintaining a work environment that meets company, state and federal safety and employment guidelines
• Balancing cash drawers and preparing cash deposits
• Conducting performance reviews and sharing feedback with both upper management and team members
• Opening and Closing of store
Cleaning Technician
KBS Clean - Bridgeport, CT
February 2013 to February 2015
• Cleaning spills, broken glass and other messes up as quickly as possible
• Performing maintenance activities related to cleaning (e.g. maintaining cleaning machinery)
• Refilling supplies, such as toilet paper and paper towels
• Ordering new cleaning supplies as needed
• Used vacuum cleaners to clean rugs, carpets, upholstered furniture and blinds.
• Cleaned rooms, hallways, restrooms, locker rooms, offices, stairways and windows.
• Collected and disposed of trash and other refuse in proper receptacles.
• Cleaned and sanitized bathrooms and refilled towel and paper dispensers. Dietary Aide
Hospital for Special Surgery - New York, NY
June 2012 to October 2013
• Preparing meals, snacks and beverages following specific procedures
• Serving meals, ensuring food safety and hygiene procedures are followed at all times
• Taking inventory of kitchen supplies and food items
• Staying current on the individual procedures and protocols for their facilities, including state-specified rules and regulations
• Setting up and taking down dining areas and assisting with kitchen maintenance and general cleaning
• Planning menus alongside Chefs, Dietitians and Doctors
• Food Prep
• Working V.I.P floor and making sure patients needs are being met
• Taking orders for breakfast, lunch and dinner
Assistant Manager
Yoshinoya Beef Bowl Restaurant Franchise - New York, NY October 2009 to February 2011
• Control costs and expenditures through detailed analysis of appropriate purchasing and inventory
• Recruit hire train and mentor staff developing skills and customer service excellence
• Ensured compliance with prescribed standards in the areas of guest relations labor costs paper costs restaurant safety and sanitation
• Placed food orders in accordance with established inventory levels and budgets
• Prepared and maintained personnel records team member schedules financial and administrative reports
• Overseeing restaurant staff performance, ensuring quality dining Administrative Assistant
Cambria Solutions - Jamaica, NY
January 2008 to August 2010
• Manage employee files, excel, Microsoft word, power point, creating spreadsheet, filing, faxing, customer service, answering calls, developing detail filing system. Front End Manager
Western Beef - Bronx, NY
May 2005 to September 2007
• Supervising the daily operations of the customer service department and cashier department
• Setting customer service goals for team members and helping them reach those goals
• Making weekly and monthly reports and surveys
• Reconcile cash drawers and sales receipts
• Organizing shift schedules for team members
• Supervising employees and assisting with tasks as necessary
• Training new and current team members on tasks
• Handling customer issues and managing conflicts
• Balancing cash drawers and preparing cash deposits Teacher's Assistant
Summer Youth Employment Program (SYEP) - Bronx, NY June 2001 to September 2005
• Created stimulating educational and recreational environment to enrich children minds, develop critical thinking abilities, and establish positive social behaviors.
• Monitored children in different play areas and reinforced safety policies and procedures to safeguard children.
• Maintained open lines of communication with parents to inform them of special events, holidays, childÕs progress and behavior, or changes in policies and procedure.
• Fostered meaningful relationships with lead teachers, children, and parents to promote program and organizational missions.
cashier and food service
Wild Life Conservation Society - Bronx, NY
June 2002 to June 2005
• Food preparation
• Closing and opening cash management
• Inventory
• Cash register
Education
Medical billing and coding certificate
Ultimate Medical Academy-Clearwater
February 2022 to Present
Associate in Science (AS) in Business Management
Post University - Connecticut
September 2020 to Present
High school or equivalent in business management
jane addams vhs - Bronx, NY
2001 to 2005
Skills
• microsoft excel, power point, and word (6 years)
• Quickbooks (2 years)
• Account Management (Less than 1 year)
• Accounting (Less than 1 year)
• Telecommunications (1 year)
• Customer Service (10+ years)
• Tech Support (2 years)
• Cleaning Experience (4 years)
• Software Troubleshooting
• Help Desk
• Dietary Aide Experience
• Tax Experience
• Supervising experience (5 years)
• Menu Planning
• Desktop Support
• Meal Preparation
• Remote Access Software
• Store management
Certifications and Licenses
Licensed Insurance Agent
September 2020 to August 2023
Assessments
Customer focus & orientation — Familiar
October 2021
Responding to customer situations with sensitivity Full results: Familiar
Customer service — Proficient
October 2021
Identifying and resolving common customer issues
Full results: Proficient
Administrative assistant/receptionist — Completed
March 2022
Using basic scheduling and organizational skills in an office setting Full results: Completed
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Additional Information
References
Maribel Rivera
Previous supervisor
Josette Stanley
Previous co-worker
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