Authorization Specialist Sales Associate

Patty G Griffin

Phone 352-***-**** Email ************@*****.***

Profile

Customer service oriented Office Manage & Dispatch Clerk with 20+ years of experience in service industry, skilled in accounts payable and receivables with billing experience in a fast paced, call center environment. Detailed oriented with ability to multi-task, and use of multi-line telephone systems.

Ability Summary

Excellent customer service with effective communication skills

Microsoft Office Suite Professional

Microsoft Works and Express

ESC dispatch/scheduling software

Razor Sync dispatch/scheduling software

GPS Map Pro

Quick Books Pro/Enterprise accounting software

Employment History

Office Manager/Authorization Specialist/Dispatch

/Bennett & Sons A/C LLC 05/2015-09/2022

Accounts Receivable

Accounts Payable

Authorization Specialist

Payroll

Scheduled & dispatch service technicians

Customer data base, scheduling, billing and receiving

Vendors inventory pricing, receivables and payables

Payables posting and making sure posted correctly and quickly

Warranty company Coordinator

Service Dispatcher

Prime Plumbing Inc. 09/2013 – 11/2014 Mount Dora, FL

Scheduled and dispatched workers to appropriate locations, according to customer requests, specifications, or needs using Electronic Dispatching service

Conferred with customers to address questions, problems, or requests for service

Monitored personnel, equipment locations and utilization to coordinate service and schedules using Map Pro

Received and prepared work orders and warranty claims for part replacement

Record and maintained records of customer requests, work or services performed charges, expenses, inventory, or other dispatch information

Prepared daily work and run schedules

Service Dispatcher

Burleson Services 06/2013 – 8/2013 Leesburg, FL

Scheduled and dispatched workers to appropriate locations, according to customer requests, specifications, and needs

Prepared daily work and run schedules

Sales Associate

Walmart 12/2010 – 08/2012 Summerfield, FL

Communicate with customers regarding orders

Prepared daily food items, sandwiches, salads, soups, pizza or coffee

Used proper safety precautions and sanitary measures

Displayed food items in dishes and on serving trays

Accepted payment from customers

Service Dispatcher

Marlin James Inc. 06/2008 – 09/2010 & 11/2002-08/2006 Valrico, FL

Scheduled and dispatched workers to appropriate locations, according to customer requests, specifications, or needs, using Electronic dispatching services

Conferred with customers to address questions, problems, or request for service

Monitored personnel, equipment locations and utilization to coordinate service and schedules using Map Pro

Received and prepared work orders and warranty claims for part replacement

Billed extended warranties with 10 day turnaround and 99.8% payment

Entered all money generated by service department into quick books

Recorded and maintained records of customer requests, work or services, performed charges, expenses, inventory, or other dispatch information

Prepared daily work and run schedules

Administrative Assistant

CGM Services Air & Heat 08/2008 – 05/2009 Tampa, FL

Answered multi-line phone system, scheduled and confirmed appointments for service technicians

Assisted with residential sales leads, scheduled salesmen to customer homes and updated departments of the pending progress of jobs

Followed up with customers ensuring service satisfaction

Assisted with scheduling and dispatching workers

Processed warranty parts for credit and/or replacement

Organized mail outs and followed up with leads for sales and service agreements

Tracked spiffs (bonus) for service technicians for make sure they were processed for payment

Bakery

Winn Dixie 12/2007 – 07/2008 Mulberry, FL

Assist customer with counter sales

Baked and decorated cakes

Ordered and stocked products

Manager Trainee

Circle K 11/2006 – 05/2007 Plant City, FL

Provided customer service and completed sales

Operated cash register, completing financial transactions

Ordered inventory and stocked shelves

Scheduled employees ensuring adequate staffing

Daily bank deposits

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