Customer Service Case Manager

Candice R. Harding

*****************@*****.***

Home 617-***-**** Cell 617-***-****

** ******** **

Mattapan, MA 02126

OBJECTIVE

Obtaining a position utilizing my education and training in human services

EDUCATION

Cambridge College

-Master, mental health counseling-Oct 2017- Present

North Carolina Central University

-B.A, Psychology, DEC 2006

-Minor in Family and Consumer Sciences

EXPERIENCE

Pop Warner Mattapan Patriots

Mattapan, MA Feb 2022-Present

Secretary

-Be responsible for recording the activities of MPPW, Inc. and maintaining appropriate files, mailing lists and necessary records.

-Perform such duties as are herein specifically set forth, in addition to such other duties as are customarily incident to the office of the Secretary or as may be assigned by the Board of Directors.

-Maintain a list of all Regular, Sustaining and Honorary Members, Directors and Committee members and give notice of all meetings of the MPPW, Inc. Board of Directors and Committees.

-Keep the minutes of the meetings of the Members, the Board of Directors and Executive Committee, and cause them to be recorded in a book kept for that purpose.

-Shall conduct all correspondence not otherwise specifically delegated in connection with said meeting and shall be responsible for carrying out all orders, votes and resolutions not otherwise committed.

-Notify Members, Directors, Officers and committee members of their election or

appointment.

Gillette Stadium

Foxboro, MA June 2021- present

Cashier

-The primary function of this position is to accept payment from customers for parking services and facilitate the flow of traffic through the gate. Additionally, this position is responsible for providing outstanding customer service to our guests.

Higher Ground Boston

Roxbury, MA Oct 2020-Present

Parent Organizer and Advocate

-Primarily responsible for one of two areas of Higher Ground’s work:

-Higher Ground’s share of Family-Led Stability Pilot, a collaborative of eight nonprofit and public sector partners addressing homelessness in Boston schools.

- Roxbury Dorchester Mattapan (RDM) Parent Coalition and the Parent-Teacher Advisory Group of the Resilient Families and Surround Care School Community Coalition.

Hildebrand Cambridge, MA Sept 2019- Sept 2020

Case Manager

-Provided intensive case management services for families enrolled in the Hildebrand’s Housing Program with a pronounced emphasis on intensive housing search and stabilization once permanent housing had been located. I worked directly with families providing comprehensive assessment, linkage, and referral services to achieve long-standing and independent housing stability.

Victory Programs Dorchester, MA Dec 2017- Aug 2019

Housing Stabilization Case Manager

- Responsible for the coordination and delivery of case management and stabilization services for our residents as assigned and provided housing advocacy as needed and aftercare services that help to support retention in permanent housing

Integra Boston, MA Aug 2017- Nov 2017

Community coordinator

-Redefining health care engagement by providing explanations of medical insurance benefits to members and providing transportation.

MSPCC Jamaica Plain, MA Feb 2017-Aug 2017

Home Visitor

-Provided home visiting services to assigned families which included parenting skills, education, mentoring, assistance in accessing needed services, and support for families and children. Perform developmental screenings on children using the Ages and Stages Questionnaire (ASQ) and ASQ-SE. Provide information and connection to educational and employment opportunities. Engage participants in ongoing services.

Eliot Community Human Services

Relief worker

Dedham, MA Feb 2017-April 2018

Group Care Worker II-1st shift supervisor

June 2011-2017

(title change: Transitional Coordinator 7/14: Title change: Group care worker 10/16)

Lead Transitional Coordinator/ Supervisor

-Supported coworkers as needed. I provided intervention and skill-building opportunities for youth and families in the program, home, and community. I served as an active member of the youth’s treatment plan; performed youth intakes and discharges when necessary and participated in the development and implementation of individual action plans.

BAMSI Easton, MA July 2010- Mar 2011

Residential Counselor/ Direct Care

-Assist disabled and brain-injured adults living in supervised residential settings to ensure their safety and well-being in a manner that promotes growth, independence, and dignity.

CERTIFICATIONS

-CPR/First Aid Certified, MAPP Certified, Serve Safe Certified, Events/Food coordinator

Certificate in Advanced Clinical studies from Boston College

Trauma-Informed care; Trauma-Informed interventions; DSM 5; Domestic Violence and Cultural competence in Human services

Certificate from Middlesex Community College

Communication skills for Human services professional; Workplace skills for human services professionals; Developmental disabilities; part supervisory skills for human services professionals; Discovering your strengths; Utilizing strengths to supervise effectively; Microsoft Excel and Microsoft PowerPoint

REFERENCES AVAIBLE UPON REQUEST

Contact this candidate