Front Desk Customer Service
Resume:
Christina Molina
Victoria, TX **901
*********.*********@*****.***
Professional Summary
Motivated, diligent and attentive to business objectives and employee satisfaction. Excellent communication, leadership and problem-solving skills. Talent for building streamlined cohesive teams. Consistently outperformed objectives by strengthening controls and updating procedures. Excellent reputation for resolving problems and improving customer satisfaction. Skills
Product ordering
Inspection skills
Payment collection
Project Management
Adaptability
Collaboration
Computer proficiency
Detail-oriented
Teambuilding
Work History
March 2022 to October 2022
June 2019 to February 2021
Twin Pines Nursing & Rehab Center Victoria, TX
Dietary Cook
Weighed, measured and processed ingredients according to recipe specifications and dietary requirements.
Assisted in hiring and evaluating new kitchen staff. Maintained high food quality standards by checking delivery contents to verify product quality and quantity.
Updated daily logs, checked in deliveries and submitted weekly reports. Inspected kitchen equipment and appliances to verify proper working order, including commercial fryers, steamers, ovens and ranges.
Prepared and served over Number nutritious meals each day. Cooked meals according to administrative policies, health code regulations and food standards. October 2017 to February 2019
Mr. Payroll Victoria, TX
Teller
Answered customer inquiries regarding account balances, transaction history, services charges and interest rates.
Performed customer transactions for money orders, cashier’s checks, deposits and withdrawals. Handled various accounting transactions.
Educated customers on the use of banking websites and mobile apps. Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
Answered telephone inquiries on banking products, including checking, savings, loans and lines of credit.
Maintained friendly and professional customer interactions. Assisted customers with setting up or closing accounts, completing loan applications and signing up for new services.
May 2016 to August 2017
Quality Inn Suites Victoria, TX
Front Desk Clerk
Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
Greeted guests at the front desk and engaged in pleasant conversations while managing the check-in process.
Updated customer accounts with add-on room charges, including minibar use and room service bills.
Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
Immediately contacted the housekeeping staff and maintenance department regarding guest room issues. Resolved service-related problems and documented actions in the system. Calculated billings and posted charges to room accounts, reviewing all charges with guests at checkout.
March 2006 to May 2016
Casa Ole Mexican Restaurant Victoria, TX
Waitress/ Hostess/ Cashier
Greeted visitors and customers upon arrival. Patiently and compassionately assisted customers requiring assistance with orders.
Build positive relationships with customers to increase repeat business. Distributed food to wait staff quickly during busy peak periods to drive customer satisfaction. September 2007 to November 2010
Family Dollar Victoria, TX
Cashier/ Ass. Manager
Quickly and accurately counted drawers at start and end of each shift. Submitted reports to senior management to aid in business decision-making and planning. Multiplied earnings through sales goal achievement, customer service improvements and commitment to team objectives.
Mentored sales team in applying effective sales techniques and delivering top-notch customer service.
Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers.
Mentored new sales associates to contribute to the store's positive culture. Maintained the company's visual merchandise standards through general housekeeping, including Action and Action.
Offering hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
Established and optimized schedules to keep coverage and service in line with forecasted demands.
Build positive relationships with customers to increase repeat business. April 2000 to September 2005
Super 8 Motel Victoria, TX
Front Desk Clerk/ Ass. Manager
Greeted visitors and customers upon arrival, helped and answered questions to build rapport and retention.
Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
Entered customer data into the room system and updated information whenever patrons changed rooms.
Collaborated with team members to handle guest requirements from check-in through check-out.
Prepared weekly employee work schedules for team members. Calculated billings and posted charges to room accounts, reviewing all charges with guests at checkout.
Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
Collected room deposits, fees and payments.
Protected guest valuables with main safe or in individual boxes to maximize security. Immediately contacted the housekeeping staff and maintenance department regarding guest room issues.
December 1999 to May 2000
Yoakum Nursing & Rehabilitation Center Yoakum, TX
Dietary Aide
Quickly and accurately served specific meals to patients with special dietary needs. Prepared cooking supplies, ingredients and workstations during opening and closing procedures to maximize efficiency.
Patiently and compassionately assisted patients requiring assistance eating meals. Washed, peeled and cut fruits and vegetables in advance to save time on food preparation. Closely followed sanitation and food handling guidelines while assisting Job title with Number daily meal preparation.
Distributed food to wait staff quickly during busy peak periods to drive customer satisfaction. June 1998 to December 1999
Victoria Nursing & Rehabilitation Victoria, TX
Lead Dietary Aide
Quickly and accurately served specific meals to patients with special dietary needs. Prepared cooking supplies, ingredients and workstations during opening and closing procedures to maximize efficiency.
Patiently and compassionately assisted patients requiring assistance eating meals. Washed, peeled and cut fruits and vegetables in advance to save time on food preparation. Closely followed sanitation and food handling guidelines while assisting Job title with Number daily meal preparation.
Distributed food to wait staff quickly during busy peak periods to drive customer satisfaction. Education
1998 Stroman High School Victoria, TX
Diploma
Basic courses
Professional development completed in CADD (computer aide & drafting design) Reference
David Anderson Casa Ole Mexican Restaurant 15 yrs. 7800 N Navarro St, Victoria, TX 77904
Manager 361-***-****
Elsa Hernandez Twin Pines Nursing Home 3 yrs.
3301 E Mockingbird Ln, Victoria, TX 77904
Assistant Manager 361-***-****
Chad Starry Rojas Remodeling 8 yrs.
2700 S County Rd 1194, Midland, TX 79706
Carpenter 432-***-****
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