Support Representative Call Center
Resume:
SACRAMENTO, CA *****
(916) 880 - 0387
****.******@*****.***
ASHLEY MORA
PROFESSIONAL SUMMARY
Results-oriented, goal-driven Customer Service professional, who excels in past roles by personally taking the time to genuinely build connections with each person I speak to at work, taking the time to understand what their end-goal is during each interaction, & providing my experience & assistance to help break down different barriers that may be in the way of achieving that end-goal. My understanding & acceptance comes from my extensive experience being around people from many different walks of life, & being able to find similarities within people instead of focusing on all of the differences. Placing high value on both my own time as well as each customer I work with has made me able to complete my roles quickly yet efficiently, & my attention to small details is what makes connecting with everyone come easy to me. Strong ability to listen before speaking, & create many different pathways which all lead to resolution & satisfaction for customers to appreciate & remember.
Top performer in many previous sales endeavors, with a unique skill set which sets me apart from others, always meeting & exceeding goals. Representing many different brands & companies in all different categories has allowed my customer service skill set to continue to endlessly grow & expand. Ensuring that I approach every single one of my endeavors, whether it be professionally or personally, with only positive energy & thoughts, a sincere & genuine commitment to finish everything I start, & to provide only the highest quality no matter what it may be, & most importantly, to have integrity no matter what I am doing.
SKILLS
1.ServSafe Certification
2.Proficient in PC/Mac (Google, Adobe, Microsoft Office, Windows 10, MacOS)
3.Typing (84 WPM)
4.Creativity
5.Adaptability
6.Emotional Intelligence
OneRent, San Francisco ——Preferred Mobile Manager
JANUARY 2019 - AUGUST 2022
●Met with potential prospects interested in renting properties, for scheduled viewings of vacant & available homes, to further explain the application & rental process & procedures, as well as answer any additional questions
●Completed full-service walk-through of potential properties that owners were looking to have managed, to photograph & notate any property damage, & to ensure each property was up to our standard to list as an available rental
●Conducted both “move-in” & “pre-move out” inspections with tenants, including a full walk-through while inspecting & notating any pre-existing damage on property, & collecting each tenant's signature regarding the condition of each property
●Posted evictions or notices on properties for tenants to receive, & completed special tasks as needed: changing codes to lockbox, removing or adding lockboxes to properties, assisting tenants with any issues on property, etc)
Onsource, San Francisco ——Field Representative
JUNE 2018 - JUNE 2019
●Independently met with vehicle owners who had been in an auto accident, on behalf of various insurance companies, to assess damage to vehicle caused during
●Photographed & took video of entire vehicle, while notating damage from accident, & submitted reports to owner's insurance company
●Submitted reports detailing damages found that were then sent in to various insurance companies.
Saucey, San Francisco ——Delivery Specialist
JUNE 2016 - JUNE 2019
●Worked closely with dispatch & customers remotely via an on-demand app to promptly & successfully deliver primarily alcohol & various groceries, within rigorous time restraints throughout downtown San Francisco
●Routinely & thoroughly cleaned, serviced, & maintained my vehicle, ensuring vehicle was equipped to safely drive & held a clean & valid CA driver's license (no points or DUI), & maintained current & up-to-date vehicle insurance & registration
●Successfully completed multiple deliveries per shift, driving in various in adverse conditions throughout the Bay Area, resolving sudden unforeseen issues independently, while always adhering to state laws & company policies & procedures.
●Thoroughly checked, validated, & scanned each customer’s identification into the app to verify validity prior to completion of the delivery, closely monitoring the authenticity of each ID.
●Ensured customer satisfaction by resolving any customer complaints in a timely manner.
PTCB, Oakland ——Customer Service Support Representative (Call Center)
FEBRUARY 2014 - JUNE 2017
●Answered back-to-back calls in a fast-paced & high-volume inbound call center, providing assistance via telephone for pharmacy technicians throughout the United States.
●Addressed various account & certification questions or issues, by listening attentively & thoroughly walking all callers through detailed step-by-step instructions to fix account issues, provide routine troubleshooting assistance, & ensure each caller has received a resolution to their reason for their call before getting off the phone.
●Became familiarized with general policies, procedures, regulations, & state-specific laws for pharmacy technicians throughout the United States, & learned what the general requirements were to become certified as a pharmacy technician.
●Logged important notes regarding details of each call into customer’s account, ensuring to properly document important details of every call.
BARE INTERNATIONAL, San Francisco ——Market Research
JANUARY 2013 - JANUARY 2015
●Equipped consumer goods, manufacturers, retailers, & restaurants with location-based information & insights through retail audits, surveys, merchandising, & customer experience measurement.
●Partnered with several leading technology platforms, to provide streamlined solutions through different avenues, including mobile data collection, on-location photos, analytics, & live reporting dashboards.
●Reported findings back to clients by submitting detailed reports which included concise narratives, clear photographs, & any additional information requested, in a timely manner as each client had specific deadlines.
KMART, South Lake Tahoe ——Cash Cage Cashier
DECEMBER 2008 - DECEMBER 2012
●Maintained thorough, detailed & accurate up-to-date records of daily cash revenue accounted for in-store, & completed time-sensitive audits, paperwork & inventory.
●Processed, counted & recorded all currency, including coins, cash, checks, credit card receipts, gift cards, money orders & vouchers,
& carefully assembled balanced registers for the following day.
●Logged & monitored each cashier's register from previous day, ensuring all drawers were balanced & if they weren't, followed necessary procedures to locate where any shortages were coming from.
EDUCATION
CITY COLLEGE SAN FRANCISCO — AA, CRIMINAL JUSTICE
SEPT. 2012 - JUNE 2014
MT. TALLAC HIGH SCHOOL — HS DIPLOMA
SEPT. 2006 - JAN. 2008
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