Medical Assistant Service Representative
Resume:
Lashaunta Stephens
Ellenwood, Georgia ****
*********@*****.***
Objective:
To become a part of a team of courageous individuals who are willing to empower or influence the kinship with our patients, their families, the community and each other while utilizing my educational background, professional experiences, and strong organizational skills. My goal is to be able to grow in a healthy and vibrant field where I am willing to provide enthusiasm and an exceptional work ethic.
Work Experience:
Flow Health Atlanta, GA
Specimen Collector
5/2022-Present
•Provide excellent communication skills with compassion and the ability to successfully interact with internal and external customers at all levels is required.
•Perform instant drug screens, Covid testing, swab patients and processed various specimens, and properly secure specimens in appropriate bio-hazard bag for transportation adhering to HIPAA and OSHA guidelines.
•Prepare and match laboratory requisitions, reports, restocked and ordered supplies for management as needed.
Peachtree Immediate Care- Edgewood Atlanta, GA
Front & Back Office Coordinator/Medical Assistant
1/2015-5/2022
•Greeted patients and visitors, provided excellent customer service and preformed registration, scheduling of follow-up appointments and various test.
• Verified and updated demographics, health insurance, collected co-payments and maintained referrals.
•Responsible for performing routine and more complex clinical duties to include, but not limited to, taking vital signs, administering a profile of medications per guideline, ordering various test, collecting specimens, drawing blood, transcribing and managing patient care orders, sterilization and cleaning equipment, and maintaining examination rooms in an outpatient setting.
•Coordinated shipment of medications with patients and specialty mail-order pharmacies and outside vendors.
•Ordered and maintained supplies and equipment, while communicating effectively and providing a staff environment for patients and staff.
•Assisted patients with obtaining additional assistance for medications for pharmacy medication through pharmaceutical companies or vendors.
City Hall
Customer Service Representative Atlanta, GA
6/2008-9/2010
•Greeted visitors’ in an enthusiastic manner while managing and directing incoming calls according to department guidelines.
•Compiled and generated statistical reports for close out data filed documents and maintained logs according to policy and procedure.
•Completed process for request of work orders
•Work cooperatively with Sanitation Center administration and staff.
•Reported any maintenance problems to the Department Manager or Maintenance Manager
•Abide by and enforce all State of Georgia and City of Atlanta vehicle operation and safety guidelines.
•Ensured proper inspections of the work orders submitted for various facilities daily prior to the start of shift and ascertain that all necessary maintenance has been performed and areas reported are in a safe working order.
Skills & Education:
• Customer Care • Call Center • Customer Service • Customer Support • Insurance Verification •
Medical Scheduling • EMR Systems • Medical Records • Medical collection • Medical office experience •
Typing • CPT coding • ICD-10 • SOAP • Documentation review • Accounts receivable • Vital signs • Pain
Management • HIPAA • Triage • Medical terminology • Patient Care • Medical Coding • Experience
Administering Injections • Medical Billing • Hospital Experience • ICD-9 • ICD Coding • Laboratory
Experience • Pediatrics
Education:
Certified Medical Assistant Program March 2017-May 2018
UEI College Morrow, GA
Bachelor of Arts in Criminal Justice March 2017 –August 2019
Strayer University Morrow, GA
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