Customer Service Representative
Resume:
PHILLIP MARTINEZ
Las Cruces, NM 88005
Phone: 575-***-****
Alt Phone: 575-***-****
Email: ***************@*****.***
Objective
Self-motivated individual offering 10+ years of experience in the Clinical Medical Field, and Customer Service seeking a position as a health educator, or customer service representative.
Ability Summary
Customer service and organization skills
Excellent verbal and written communication skills
Confident with the ability to work independently
Organizational and interpersonal skills Intense lab skills
Familiar with medical terminology, first aid, and safety.
Experience in instructing patients with healthy lifestyles.
Adept at managing office work relevant to the position.
Ability to work with a diversity of the population
Bilingual English / Spanish fluent
Employment History
01/2022 - 07/2022
Health Coach Electronic - Caregiver, Las Cruces, NM
Maintain updated client records with plans, notes, appropriate forms, or related information.
Advise clients or community groups on issues related to improving general health, such as diet or exercise. Identify or contact members of high-risk or otherwise targeted groups, such as members of minority populations, low-income populations, or pregnant women.
Contact clients in person, by phone, or in writing to ensure they have completed required or recommended actions.
Distribute flyers, brochures, or other informational or educational documents to inform members of a targeted community.
08/2019 - 12/2019
Customer Service Agent - Concentrix, Las Cruces, NM
Interact with customers to provide information in response to inquiries about products and services and to handle and resolve complaints.
05/2019 - 07/2019
Night shift Operations Supervisor - Manpower, Las Cruces, NM
Supervised 3 team members on night operation at Intake Center for Migrant visitors from Mexico, Honduras, Brazil, and other foreign country visitors seeking asylum in the United States.
Provided: Intake processes, Nutrition, dorm, hygiene, and medical services when needed. Assisted as liaisons for between travelers and their respective sponsors.
03/2008 - 02/2019
Lab Asst. II. Phlebotomist - Memorial Medical Ctr., Las Cruces, NM
Collected patient specimens for Outpatient services and In house patients. Processed and tested blood, urine and pathology samples for Chemistry, Hematology, Microbiology, and blood bank departments.
05/2006 - 02/2008
Operations and Maintenance Manager (O&M Manager)
Clinical Pathology Labs Inc, Las Cruces, NM
Performed daily operations for Patient Service Centers in El Paso and Las Cruces NM. Supervised 12 team members in 3 patient services centers, physician offices and urgent care clinics. Produced work schedules and payroll, accounts receivable and daily financial reconciliation.
Education History
Biology
2 Years of College or a Technical or Vocational School
El Paso Community College, El Paso, TX
Occupational Licenses, Certificates and Training
09/2011
1111-6307
National Healthcare Assoc
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