Service Representative Customer

MATHEW .O

ADENIRAN

**** ****** ****

Apt ****

Dallas, tx. 75243

*******************@*****.***

Administrative, Quality Control, Customer Service Representative Analytical, Detailed oriented, Team player, Proficient at duties with years of extensive experience, providing exceptional customer service, administering duties to departments and warehouse control. Exceptional and organized, willing to learn from mistakes.

PROFESSIONAL EXPERIENCES

Cynergy

Customer service Representative

08/2020-07/2022

Grape vine, Tx

Handle 40+ calls daily, with duties including, signing up new customers, retrieving lost customer data, and presenting relevant product information. Trained a few employees in how to use kayako, entering customer data and organizing customer interaction logs.

Suggested a new tactic to persuade canceling customers to stay within the company resulting in a 5% decrease in cancellations. Served also as team lead to maintain a reasonable production process. Market Thesis: Leads college [high school]

Ideated and wrote a presented thesis on how to maintain a durable customer service support,

Skills: zendesk, kayako / panel audit, microsoft office 365 and google workplace. Excel worksheet, 105 wpm typist.

Sinerc Resources

Prosper,Tx

Quality Control Supervisor

03/2017- 07/2020

Reported result of testing to management or maintenance when adjustments were necessary.

Conducted testing of machines operations and efficiency, and overall quality of finished product.

Implemented an automated system for reporting results of mechanical testing. Trained new quality control employees, placed them at stations based on their strengths

, and supervised their day - to- day functions.

Make sure the plan is MSDS compliant.

Evaluate sanitation of the plant prior to start up each day, notify sanitation personnel of any problem areas and ensure proper cleanliness before operations commenced. Promoted after only one month of employment. Skills used : reading results, finished product grading, supervision of employees, root cause analysis. Skills: Data analysis, stock taking.

Manager

Texaco Gas Station - Tallahassee, Fl

01/2015-02/2017

Issued a safety catalog for the employees in direct contact with hazardous products.

Implemented effective display of gasoline products. Stock and maintain all machines.

Run a register, count down or drawers, make deposits, cook pizzas and burgers.

Supervised and trained employees,

Managed the operations of the gas station by assisting customers with transactions, assisting trucks with fuel tanks refills, cleaned spills and accordingly.

Skills: business development

ADMINISTRATIVE SPECIALIST

KINGS HIGH SCHOOL- LAGOS, NIGERIA

05/2013- 8/2014

Provided oversight and support to the career and development center advisory of the school.

Developed and monitored budgets for special projects and department initiatives. Created and disseminated national and high school surveys to monitor trends and to effectively evaluate departmental programming, events and partnerships. Catalog and communicated with various vendors, software apps and resources. Off site meetings schedule.

Support the head of departments with summer and academic year program development and implementation.

Organizing mass mailings when necessary.

ADDITIONAL SKILL: ORACLE, CLOUD KNOWLEDGE, USE OF GENESYS, MICROSOFT TEAMS, GRAPHIC DESIGN, NFT

EDUCATION: HIGH SCHOOL DIPLOMA

LEADS COLLEGE, SATELLITE TOWN, LAGOS, NIGERIA

Contact this candidate