Data Entry Bus Driver
Resume:
Patricia Collier
Newark, DE *****
********.*******@****.***
Highly resourceful, energetic and competent professional with certifications in Administrative Health Assistant, Medical Billing and Certified Coding Specialist, and Phlebotomy, with a degree in Human Services, and over 20 years of Customer Service experience. Credentialed in the areas of electronic health records, medical office, and medical coding. Experienced in accounts payable, file management, insurance verification, data entry, and client outreach. Possess a proven ability to deal with all aspects of front office duties including visitor and patient registration, admissions and record management. As well as the ability to handle competing demands professionally and efficiently. Proven ability to build rapport with diverse clients to identify and resolve issues. Currently seeking a suitable position to further my experience in the Healthcare field with a reputable and exciting organization that acknowledges hard work and ability.
Authorized to work in the US for any employer
Authorized to work in the US for any employer
Work Experience
Unit Clerk
Nemours Alfred I.duPont Hospital for Children - Wilmington, DE May 2022 to Present
• Ensures an adequate stock of all necessary equipment and supplies in designated areas at established par levels.
• Ensures a clean and safe patient care unit.
• Assures all supplies are accurately charged.
• Contacts pharmacy, dietary, and other departments as designated by the Registered Nurse.
• Uses Hospital Information Systems as required for patient care, (e.g. documenting vital signs and patient care activities.)
• Accurately relays information from physicians, nurses, laboratory personnel and others.
• Transports patients and delivers reports, supplies, etc., to other patient units or Institute locations as needed.
• Courteously and professionally covers patient care unit front desk as needed. This includes promptly answering telephones, greeting patients, sending reports, distributing, sorting, or processing mail, managing medical record, etc.
• Provides 1:1 sitter coverage for medically complex and behavioral health patients, as assigned
• Responsible for participation in departmental and hospital programs for Quality Assessment and Improvement, identifying opportunities to improve services, making recommendations and implementing actions as appropriate and consistent with the goals of the Nemours Foundation.
• Participates in unit, departmental and hospital education programs.
• Attends unit/departmental meetings regularly.
• Demonstrates proficiency in the care of patients of all ages; neonates, infants, toddlers, school aged, adolescents and adults.
Unit Clerk
Maxim Healthcare Group- UMMS Laurel Memorial Medical Center 345 - Laurel, MD May 2020 to March 2022
ESSENTIAL DUTIES INCLUDE PROVIDING CLERICAL SERVICES TO THE MED SURG AND ICU NURSING STAFF, COLLABORATING WITH HOSPITAL REGISTRATION TO FACILITATE ADMISSIONS, AND DISCHARGES FOR PATIENTS INTO, AND OUT OF THE UNIVERSITY OF MARYLAND MEDICAL SYSTEMS, MANAGING PATIENT CHARTS, ANSWERING INCOMING CALLS, AND PATIENT CALL BELLS INTO THE NURSES STATION. MANAGING NOURISHMENT ORDERS, STOCKING MEDICAL SUPPLIES AS NEEDED, ASSISTING THE CHARGE NURSE AND THE HOSPITAL STAFF WITH DAILY DUTIES. MONITORING PATIENT TELEMETRY AND PRINTING REPORTS, AND DISTRIBUTING TO PATIENT’S ASSIGNED NURSE. PRINTING AND FAXING DAILY WORK ASSIGNMENTS TO THE ADMINISTRATOR ON DUTY. ALWAYS PROMOTING PATIENT SAFETY THROUGH ADHERENCE TO PROTOCOLS, POLICIES, AND PROCEDURES . Enhanced communication between patient/ family members and Healthcare team. Experience in service recovery with patients and family members. Collaborated with physicians and nurses to enhance patient outcomes experiences. BHS Central Office Clerk
Intercommunity Action - Phildadelphia Pa
September 2018 to July 2021
BHS Central office clerk. essential duties included providing excellent customer service via phone and in person, referring callers to the appropriate departments, scheduling appointments for clients' according to protocols, assisting clients with intake forms and back filing appointments. This position is considered a crucial link between the client and the clinical staff of the behavioral health services department, serving as a primary point of contact with internal and external departments of the company. Customer Support Specialist
Med Risk - King of Prussia, PA
February 2017 to June 2017
Reviewed and attached electronic faxes to patients' files. Received inbound calls from providers, doctors, medical adjusters, and nurse case managers whom requested and approved additional patients visits for therapy
Claims Developer Support Assistant
GENEX Services, LLC - Wayne, PA
September 2016 to February 2017
Verifying claims status with DDS, and ODAR, Contact claimants and keep them updated with claims status with SSA
Shuttle Bus Driver
Impark - Philadelphia, PA
December 2015 to August 2016
Engage with patients, visitors and staff of the University of Penn Hospital while transporting them around the hospital campus
School Bus Driver
Upper Darby School District - Upper Darby, PA
August 2012 to September 2015
Monitored students and maintained orderly conduct and documented unruly behavior for school administrators. While transporting up to 47 students daily with adherence to safety standards and guidelines according to the school district.
School Bus Driver
Northwood Academy Charter School - Philadelphia, PA August 2010 to June 2012
Monitored students and maintained orderly conduct and documented unruly behavior for school administrators. While transporting up to 47 students daily with adherence to safety standards and guidelines according to the school district.
School Bus Driver
Yellow Bird Transportation Company - Philadelphia, PA June 2007 to August 2010
Monitored students and maintained orderly conduct and documented unruly behavior for school administrators. While transporting up to 47 students daily with adherence to safety standards and guidelines according to the school district.
School Bus Driver
All City Transportation - Philadelphia, PA
June 2004 to September 2007
Monitored students and maintained orderly conduct and documented unruly behavior for school administrators. While transporting up to 47 students daily with adherence to safety standards and guidelines according to the school district.
School Bus Operator / Dispatcher
All City Transportation - Philadelphia, PA
June 2004 to September 2007
Administrative Experience
• Oversaw accounts receivable for 60 school partners to process payments, confirm reservations and track revenue.
• Maintained employee records for up to 80 drivers and bus attendants to track licensing, credentials and physicals.
• Issued reminders to staff to update credentials and immunizations to remain in compliance with state regulations.
• Restructured schedules and utilized standby drivers to ensure coverage for staff call outs.
• Conducted outreach to market company services and expand clientele resulting in increased revenue.
• Received manifests from school officials and assigned routes to drivers.
• Fielded incoming calls and followed up on voice messages as needed. School Bus Driver
Brightside Academy - Philadelphia, PA
August 2002 to June 2004
Monitored students and maintained orderly conduct and documented unruly behavior for school administrators. While transporting up to 47 students daily with adherence to safety standards and guidelines according to the school district.
Education
Certification in Medical Office and Accounts
Temple University - College of Public Health - Philadelphia, PA June 2016 to August 2016
Certification in Phlebotomy
Delaware County Community College - Philadelphia, PA 2016 to 2016
Associate of Arts in Human Services
Harcum College - Bryn Mawr, PA
2013
High school diploma or GED
Skills
• Microsoft Office (7 years)
• Medical terminology (7 years)
• EHR systems (7 years)
• Filing (7 years)
• Data entry (7 years)
• Medical scheduling (4 years)
• HIPAA (5 years)
• Phlebotomy (1 year)
• Copier (7 years)
• Disbursement
• Scanning (7 years)
• Mail Clerk
• Bus Driving
• ICD-9 (7 years)
• Medical Records (7 years)
• School Bus Driving
• Shuttle Driving
• Patient Care (7 years)
• Medical Billing
• CPT Coding
• Insurance Verification (4 years)
• ICD-10
• Medical Office Experience (4 years)
• EMR Systems (4 years)
• Hospital Experience (2 years)
• Medical Coding
• Triage
• ICD Coding
• Phone Etiquette (7 years)
• Commercial Driving
• Front desk (5 years)
• MS Office Applications (7 years)
• Correspondence typing (6 years)
• Medical Terminology (7 years)
• Accounts Payable (3 years)
• File Management (5 years)
• Client Outreach (2 years)
• Clerical Experience (10+ years)
• Experience Administering Injections
• Behavioral Health (3 years)
• Customer service (10+ years)
• Microsoft Excel
• Cerner
• Microsoft Powerpoint
• Human resources
• Communication skills
• Documentation review
• Time management
Certifications and Licenses
Certified Phlebotomy Technician
CDL
CDL B
Certified Coding Specialist
Driver's License
Passenger Endorsement
CPR Certification
Assessments
Work motivation — Expert
April 2021
Level of motivation and discipline applied toward work Full results: Expert
Medical receptionist skills — Highly Proficient
April 2021
Managing physician schedules and maintaining accurate patient records Full results: Highly Proficient
Electronic health records: Best practices — Completed March 2021
Knowledge of EHR data, associated privacy regulations, and best practices for EHR use Full results: Completed
Customer service — Completed
March 2021
Identifying and resolving common customer issues
Full results: Completed
Filing & organization — Familiar
March 2021
Arranging and managing information or materials using a set of rules Full results: Familiar
Customer focus & orientation — Highly Proficient
February 2021
Responding to customer situations with sensitivity Full results: Highly Proficient
Front desk agent (hotel) — Highly Proficient
February 2021
Selecting hotel rooms based on verbal requests and identifying errors in hotel data Full results: Highly Proficient
Administrative assistant/receptionist — Familiar
April 2021
Using basic scheduling and organizational skills in an office setting Full results: Familiar
Scheduling — Familiar
March 2021
Cross-referencing agendas and itineraries to avoid scheduling conflicts Full results: Familiar
Spreadsheets with Microsoft Excel — Familiar
March 2021
Knowledge of various Microsoft Excel features, functions, and formulas Full results: Familiar
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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