Service Agent Administrative Assistant

Paige Jayden Castillo Guerrero

*** ******* ******, ********* ****,

Kapolei, HI 96707

Phone: 619-***-****

Email: *************@*******.***

Employment History

July/2019 – March/ 2022 Combined Support Maintenance Facility Shop 1

91- 1227 Enterprise Avenue, Kalaeloa, HI 96707

Tools and Parts Attendant - WG Grade 5, Step 2

Supply

Maintained productivity and accuracy while continuously lifting and unpacking packages.

Verified items and completed physical inventory counts to keep system records current and accurate.

Labelled, stocked, or arranged items according to size and category.

Removed all debris and packaging from boxes and separated for recycling or disposal.

Inspected work areas for cleanliness and obstacles and removed cartons and boxes to keep work areas organized and hazard-free.

Participated in an online Global Combat Support System – Army Training and Certification

Military vehicles and equipment’s painter – WG Grade 6, Step 2

Drove various military vehicles such as a Palletized Load System (PLS), All-Terrain Forklift, Heavy Expanded Mobility Tactical Truck (HEMTT) recovery truck or wrecker, High Mobility Multi-Purpose Wheeled Vehicles or moved equipment such as a Husky Vehicle Mounted Mine Detection System with the use of a Light Medium Tactical Vehicle (LMTV) to different bays; strip and wash down booth, undercoating booth, preparation bay, painting booth, and welding bay.

Experience removing, adjusting, replacing, cleaning, and installing a variety of parts, components, and accessories on vehicles in order to paint or fabricate.

Experience which demonstrates a basic understanding of mechanical, electrical, and hydraulic theory applying to vehicles; and skill to replace, fit, install, and make adjustments.

Used various personal protective equipment to address different tasks; eye and ear protection, latex gloves, duty gloves, hazmat suits combined with self-contained breathing apparatus, helmet, mask, respirators

Utilized high pressure power washer with a PSI of 40,000 to initially rid of mud, rust, and heavy-duty grease on military vehicles and equipment.

Covered windshields, windshield wipers and blades, windows, door handles or doorknobs, wires, lighting fixtures, outlet covers, nipples, identification plates with newspapers, plastic, and painters’ tape to protect from paint drops.

Removed rust with metal scrapers, pneumatic and/or electric grinders, needle guns, sanders

Used sandpaper with different grit sizes starting with a lower grit number, coarser abrasives for tough rust and uneven surface

Finalized sanding preparation by using finer grit sandpaper for smoother results and air-powered duster to remove debris.

Used caulking knives and caulking guns to fill cracks and/or minor holes with caulk as needed.

Applied primers, rust inhibitor, or sealers on bare metal.

Took measurement of and created required stencils to be spray painted post second coat.

Protected all surfaces and surrounding areas from damage and spills by using plastic tarps or drop cloths prior to and during painting.

Ensured proper mixture of Chemical Agent Resistant Coating (CARC), water-reducible polyurethane, and water.

Climbed scaffolding, staging, ladders, and planks to reach work area surfaces and practiced safety protocols to prevent injuries.

Applied initial coat with the means of an air-powered paint gun.

Cleaned electrical and pneumatic tools and equipment after usage.

Disposed hazardous materials in accordance with applicable environmental, safety, and other pertinent laws and regulations to protect team members and local environment.

Experience reading and interpreting parts lists, manufactures' repair manuals, diagrams, and electrical schematics.

Welder

Cut damaged surfaces on vehicles or equipment with the use of an air-powered or electrical hand-held metal cutter or an air plasma cutter.

Obtained correct dimensions and specifications by measuring damaged areas.

Fabricated metal pieces with the correct measurements using gauge, hydraulic metal sheet cutter, plasma cutter, or air-powered, electric grinder and/or cutter, sheet metal brake, hole puncher.

Set up and operated hand and power tools, including shielded metal arc and gas metal arc welding equipment.

Chipped away debris and thick crusts of rust, slag, and other materials to ready surfaces for welding.

Clamped, held, tack-welded, heat-bent, ground, or used a rivet gun, and bolted component parts to achieve required configurations and positions.

Inspected welds, removed, and repaired unacceptable welds with a grinder to meet quality guidelines.

Welded in flat, horizontal, vertical, and overhead positions.

Used MIG gun arc to melt and deposit metal from electrode to workpieces.

Chipped off excess weld, slag, and spatter using hand tools.

Provided supervisor with daily status report on job tasks.

Jan/2019 – Jun/2018 Youth Challenge Academy – Kalaeloa

1787, 91-1001 Shangrila Street, Kapolei, HI 96707

Cadre

Provided daily supervision of cadet compliance with procedures and policies regarding dining, physical training, hygiene, education, and community service.

Instructed and demonstrated appropriate behaviors to cadets and provided follow-up and constructive feedback.

Complied with military protocol and procedures.

Under the supervision of a licensed nurse, dispensed medication to cadets.

Conducted physical fitness and recreation training for cadets.

Prepared incident/intervention reports.

Jul/2018 – Present Hawaii Army National Guard

Company B, 1109th Theater Aviation Sustainment Maintenance Group

96-1210 Waihona Street, Pearl City, HI 96782

Power Generation Equipment Repairer

Performed checks, services, and maintenance before, during, and after any type of movement.

Preventive Maintenance Checks and Services done at weekly, monthly, semi-annual, annual, or bi-annual intervals.

Flushed and replenished engine coolant and engine oil, changed oil filters, air filters, fuel filters, fuel/water separator.

Followed trouble shooting instructions searchable in a Maintenance Support Device to identify problems; used multi meter

Located missing and/or broken parts to be ordered.

Jan/2018 – Oct/2018 Maui Divers Jewelry

64- 1550 Kamehameha Hwy, Honolulu, HI 96786

Sales Representative

Extracted pearls from oysters and created jewelry by setting pearls on materials such as gold, rose gold, white gold, silver, and platinum using two-part epoxy.

Tend to buyers questions and needs by advising on different metals, gems, and corals.

Showed expertise on Maui Divers’ history, designs, Hawaiian culture, flowers, and leaves.

Used point of sale POS software.

Feb/2018 – Apr/2018 Express Employment Professionals

945 Kamehameha Highway Suite 5, Pearl City, HI 96782

Customer Service Agent

Conferred with customers by telephone or in person to provide information on services.

Obtained details of complaints.

Ensured appropriate changes to resolve clients’ problems.

Advised clients on transportation and payment methods

Tracked delivery progress of shipments.

Notified consignees or customers of freight arrival and arranged for delivery.

Determined method of shipment and prepared bills of lading, invoices, and other shipping documents.

Nov/2016 – May/2017 Goodwill First-To-Work Oahu

1085 South Beretania Street, Honolulu, HI 96814

Administrative Assistant

Assisted and redirect clients to their case workers.

Answered phone calls, tracked in- and outgoing mails and E-mails.

Prepared orientation/intake folders and sessions, physical as well as in the system.

Wrote reports such as bus pass distribution logs, parking requisitions, xerox reports and postage meter.

Distributed bus passes to temporary assistance for needy families’ recipients and performed log entry of transactions.

Delivered completed reports of bus passes as well as parking to main office and received check for the following month's bus passes as well as parking tags. Picked up bus passes and parking tags.

Refilled postage meter; ordered office supplies of printer toner.

Screened for prospective tanf clients and invite to initial orientation and intake.

Screened for sanctioned invites, wrote, and sanctioned notice to clients and processing center.

Administered participation pathways and placement pathways. Scanned and filed invites, sanctions, pathways.

Administered pathways traffic between main office and the unit. Create orientation and intake sessions in the system.

Mar/2016 – Aug/2016 Hale Mohalu – Low Income Housing Apartments

779-781 Kamehameha Highway, Pearl City, HI 96782

Eligibility Interviewers

Scheduled locking/unlocking of rental office on company’s system.

Checked and responded to E-mails, voice messages as well as calls from prospective applicants and tenants.

Assisted walk-ins and accepted applications and screened for qualifying applicants base on income, credit check, performed a criminal background check.

Scheduled interviews and informed applicants on required documents to bring.

Scheduled inspection appointments with Section 8 inspectors.

Scanned applications and managed Public Housing waiting list.

Assisted tenants with placing work orders for repairs, key orders, rent payments, coupons, and lock outs.

Wrote re-certifications, coupons pickup, out-of-order memos, and other notification memos for tenants.

Created parking permits for tenants and gusts.

Nov/2009 – Mar/2014 United States Army

(2010 - 2013) Joint Base Elmendorf – Richardson, Anchorage, AK

(2013 – 2014) Fort Riley, KS

91 Delta – Power Generation Equipment Repairer

Repaired or adjusted equipment or defective components.

Replaced worn parts such as gaskets or seals.

Maintained equipment logs that record performance problems, repairs, calibrations, or tests.

Inspected components for accurate assembly and installation or for defects such as loose connections or frayed wires.

Supply Specialist

Examined shipment contents and compared with records such as manifests, invoices, or orders to verify accuracy.

Recorded shipment data, such as weight, charges, space availability, damages, or discrepancies for reporting, accounting, or recordkeeping purposes.

Prepared documents, such as work orders, bills of lading, or shipping orders, to route materials.

Advised with establishment representatives to rectify problems, such as damages, and shortages.

Stored items in an orderly and accessible manner in warehouses, tool rooms, supply rooms using identification tags, stamps, electric marking tools, or other labeling equipment. Operate office machines, such as photocopiers and scanners, facsimile machines, voice mail systems, and computers.

Maintained and updated filing, inventory, mailing, and database systems, either manually or using a computer.

Education

Hawaii Pacific University Honolulu, HI, US

Double Major:

International Studies with concentration in international relations and security

Business Administration with concentration in accounting, international business

Central Texas College Schofield, HI, US

Business Management

General Studies

United States Army Ordnance School Fort Lee, VA, US

Certified Power Generation Equipment Repairer

International Academy of Graphic Design

Graphic Design Tampa, FL, US

Friedrich- Feld- Schule Giessen, Germany

Certified Foreign Languages Correspondent (French, Italian, Spanish)

Theodhor-Heuss-Schule Wetzlar, Germany

Vocational School Certificate – Computer Literacy

Gesamtschule – Asslar – Hermannstein

High School Equivalency Diploma Asslar, Germany

References

CW3 Hector Rivera Allied Trades Supervisor, CSMS # 1, HIARNG 808-***-**** ******.*.******.***@****.***

SSG Melvin Caraang Allied Trades Supply, CSMS # 1, HIARNG 808-***-**** ******.*.*******.***@****.***

SSG Bethany Cabrera Allied Trades Welding Shop, CSMS #1, HIARNG 808-***-**** *******.*******.***@****.***

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