Customer Service Account Specialist
Resume:
Carmen Alfonso
Miami, FL
****.*******@*****.***
PROFESSIONAL EXPERIENCE
Self-employed (Jun 2018/Jul 2022)
Bookkeeper
Maintain financial records.
Prepare reports and statements.
Input vendor invoices into the system.
Process vendor payments.
Reconcile accounts.
Input new customer into the system.
Provide customer service.
Handle inquiries from vendors and customers.
Enter purchase orders in the system.
Apply payments to customer accounts.
Management of the inventory.
Reconciling credit bank accounts.
UNILEVER (Jun 2017/May 2018)
Account Specialist
Communicated with vendor and customers as they needed.
Kept accurate record of all receipts and disbursements.
Wrote checks for payments of bills.
Recorded account receivable and payments, bills and invoices.
Reconciling bank accounts.
Enter purchase orders in the system.
Applied credits of the customers.
Input new customer into the system.
Maintain filing system.
Made economic reports.
Self-employed (Jan 2015/Apr 2017)
Bookkeeper
Analyzed, revised the payments of clients, established by contract.
Assisted in opening of new accounts for existing and new customers.
Provided direct service to customers. Wrote checks for payments of bills.
Recorded payments, bills and invoices.
Enter purchase orders in the system.
Transtur S.A (Sep 2007/Dec 2014)
Account Technical
Supervision and management of the accounts receivable, accounts payable and bank accounts.
Daily account reconciliation with bank account.
Analyzed and resolved client queries in accurate and timely manner.
Maintained positive working relationship with clients for business growth.
Organized and maintain filing system.
Gran Caribe S.A (Oct 2003/Mar 2007)
Account Technical
Recorded multiple transactions, such as: payments, accounts receivables, segmented by type of touristic hotel, in the system.
Developed and maintained client reports.
Reviewed reports for accuracy and integrity.
EDUCATION
Havana University - Havana, Cuba. Bachelor of Science. Accounting and Finance (2014).
Polytechnic School “Lazaro Ramon Alpizar”- Havana, Cuba. Accounting Technician (2003). Certified Courses:
Accounting and tax preparation for self-employed workers, ANEC Havana, Cuba (2016).
Analysis and interpretation of Financial Statements. Cuba (2013).
English course- FORMATUR Havana, Cuba (2005).
Fundamentals of Public Relations- Communication Faculty of the University of Havana, Cuba
(2002).
SKILLS
Well organized, problem solver, self-starter
Accounts payable / receivable
Account administration
Bank reconciliation
Proficient in Microsoft Excel, Word, Outlook and Power Point
Experience in a fast pace environment
Excellent communication skills
English (basic)
Quickbooks (basic)
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