Medical Billing Administrative Assistant

Donna E. Fretto

**** ***** ****, ******** ** **559

Contact: 347-***-****/ Email: ************@*****.***

PROFILE

Energetic, Proactive, and dependable professional with history of taking initiative

Detailed oriented and analytical Administrative Assistant with the knowledge of all office functions.

Capable of improving customer service, Punctual, Proactive

Enthusiastic about problem solving and troubleshooting complex processes, proactive,

Solid background in the office field. Excels at multi-tasking in a fast-paced environment,

Completion of projects within a timely fashion.

Superior customer service and telephone skills, excellent oral & written communication skills. Proficiency in Insurance Verification, Medi-soft Certified, Audio Transcriptions, Dental Coding, Patient Record Management, Medical Billing & Coding, MS Word, Excel, Epic super user, Eclipse, E-clinical, Cerna, Outlook, Calendar Management, Medical terminology, Jellyfish, A2k, All-scripts, Form Fast, Patient Office Scanning, Quad- smart, Paychex Flex, On-base, Ems on ways, Authorize Net, OSHA and HIPPA certified

EXPERIENCE

Ascension R1 Remote, IL

Central Scheduler 09/2021-present

Schedule, reschedule or cancel appointments depending on the needs of the patient

handle extremely high call volumes daily

provide patients with any instructions to ensure the patients are prepared for their test or procedure

assist with directing calls to the proper department

Confirming patients appointments

Obtain orders from medical facilities for patients

Answer basic questions regarding tests that I schedule

Westchester Medical Center Valhalla, New York

Emergency Room Registrar 01/2017 – 09/2020

Greet patients in a professional upbeat manner

Register Patients and made sure the triage nurse knew of diagnoses/symptoms

Process and create patient charts

Make sure patient charts are updated with current information for billing

Assist the triage nurse with patient duties

Manage emergency room patient board

Verify patient insurance and handle copays during time of visit/admission

Assist with audio transcripts when needed

Train new employees on procedural & diagnostic medical insurance in billing dept on weekends

Responsible for covering staff members shifts during lunch breaks

Answering of multiple phone lines and transferring of calls accordingly

Sports Medicine & Rehab New York, NY

Medical Recep/Office Manager 09/2013 - 01/2017

Greeted patients upon arrival

Insurance Verification

Responsible for obtaining prior auths for procedures and medications

Performed weekly patient assessment/evaluations making sure office protocol was being followed

Answered multiple phone lines transferred calls accordingly

Processed medical record(s) request

Created new patient charts

Maintained office inventory

Trained and supervised new employees

Responsible for staff scheduling

Delegated task for office staff

Calendar/schedule maintenance

Care Mount Medical Mount Kisco, New York

Centralized Scheduler/ Receptionist 04/2011 – 08/2013

Responsible for opening the practice daily

Greeted and checked in patients based on their appointment times

Assisted with rooming of patients based on their needs

Confirmed and scheduled patient appointments for biopsies, infusions, and f/u appointments

Made sure new patient insurance was accepted & verified for coverage before scheduling

Collected copays during the time of the visit.

Handled all mail and distribution for each physician in the practice

Weekly inventory check

Trained and supervised new staff

Would inform patients of specials and promotions that were going on at the office

Daily maintenance and upkeep of patient waiting room

Assisted with making sure all patient rooms were fully stocked with the proper medical supplies

Answered phones and took messages for the doctors throughout the practice

Explained HIPPA and privacy rights to patients before procedures

Reviewed new patient forms for proper completion

Education

Everest College 03/2010 – 03/2011

Major: Medical billing and coding certified 3.68 GPA

OSHA & HIPPA Certified

REFERENCES AVAILABLE

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