Michelle Eason Neal

*** ******* *****

Clayton, NC 27527

919-***-****

adtnbd@r.postjobfree.com

Work

Interest

I bring a combination of skills gained from work experience in Technical Support, Software Engineering, and Writing/Editing—each encompassing strong interest in Communications, Information Technology, and Project Management.

Experience Summary

Providing expert writing and editing services to those who have something to say but trust me to get it right • Commanding the English language using proper grammar, punctuation, and spelling to prepare written material for academic, business, and personal copy • Assisting authors as needed by properly editing and formatting manuscripts for publishing • Skillful and professional arbitration of clientele disputes via written correspondence • Effectively relaying the message, content, and tone of each written task to the intended reader • Providing excellence in writing the printed and published word with an attention to detail • Competent researcher, fact-checker, and problem-solver

Collaborated with writers and editors to productively manage the staff and editorial content for a publication • Positively informed and impacted the spiritual and physical lives of church members and the surrounding community by creating Biblical content via newsletter and magazine format • Created and contributed toward the development of the newsletter and its transition into a magazine

Data analysis and critical thinking to conduct ongoing research on a project sponsored by the U.S. Department of Labor to populate and update a large online database called the Occupational Information Network (O*NET), the nation’s primary source of occupational information about the U.S. workforce • Educating employers and business establishments on O*NET • Impacting the lives of career seekers via expert data relaying knowledge, skills, and abilities about occupations within the U.S. economy per the Standard Occupational Classification (SOC) system

Improving health services for the State of California and Ohio, respectively, via a social science survey over the telephone • Encouraging and converting survey participation using call completion and refusal training techniques • Maintaining quality to ensure data collection is accurate and compliant with confidentiality and federal privacy standards

Successful implementation of Local Number Portability (LNP) Query Service for Signaling System 7 (SS7) /Advanced Intelligent Network (AIN)-based networks in compliance with the Telecommunications Act of 1996 • Contributed to the growth of company sales to major telecommunications customers by providing telephony call services to telephone switching system • Instrumental in leading an engineering team in implementing and maintaining proprietary software across individualized customer environments • Working closely within and across departments (engineering, testing, documentation) throughout each stage of the software cycle, contributing toward the technical writing aspect of the project as well

Improved customer's IBM 3270 local area network and business environment by providing excellent field service and support to customers and systems engineers • Proficiency in call support/help-desk vernacular in communicating with field systems engineers • Gained respect of field systems engineers and customers regarding their local area network

Education

B.S., Computer Science – Networking Concentration

North Carolina State University, Raleigh NC

Experience

Business Liaison –RTI International, Inc., Raleigh, NC

●Interact with key decision makers and selected establishments across the

country, gaining assistance and cooperation obtaining occupational information

●Speak and write concise correspondences to point-of-contacts

●Analyze data and give extraordinary attention to detail while adhering to strict research methodology

●Work within a content management system (CMS) to document correspondence

10/16-Present

Data Collection Interviewer – RTI International, Inc., Raleigh, NC

●Interviewed survey participants by telephone for a variety of projects

●Followed a scripted questionnaire verbatim to collect research data

●Communicated with participants the importance of the data collection

●Entered responses accurately into a computer system while speaking with participants

●Maintained quality standards for data collection

11/15-10/16

Freelance Writer/Editor – Get It Write Writing Services, Clayton, NC

●Evaluate, critique, and edit manuscript copy for prospective authors

●Write, edit, type for articles, academic, business, and personal copy

●Proofread (grammar, punctuation, and spelling)

●Oversaw quarterly newsletter issues from conception to publication.

●Wrote and interviewed for features, articles; edited, revised, proofread

●Worked with assistant editors, writers to assign, review, critique material

●Assisted graphic designer with copy writing and layout

2000-Present

Software Engineer II – Tekelec, Inc. (now Oracle), Morrisville, NC

●Served as both feature and team engineer for several local number

portability (LNP) projects for the database administration of a

telecommunications switching system

●Designed, implemented, tested, maintained proprietary software

●Lead and participated in software review meetings

●Wrote, edited technical content for user manuals per project design specs

11/95-01/99

Software Engineer II – Memorex Telex Corporation, Raleigh, NC

●Designed, tested, maintained software for a LAN client-server application,

serving as team engineer and later as lead feature engineer

●Assisted in the release of software

●Provided telephone support to customers for software installation and use

09/93-10/95

Technical Support Representative – IBM, RTP, NC

●Provided electronic call support for IBM OS/2 Communications Manager

●Supported field systems engineers and their respective customers

●Resolved issues regarding software installation and use in a timely manner

01/92-08/92

Skills

Microsoft Word • Microsoft Visio • Microsoft PowerPoint • Microsoft Excel • IBM Systems • Programming • Technical Writing • Writing • Editing • Project Management • Proofreading • Research • Critical Thinking • Data Analysis • Data Entry • Teaching • Refusal Conversion • CMS

Awards

All-Around English Award (Highest GPA in English)

Literary Award (High Achievement for Literary Writing)

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