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Front Desk Customer Service

Location:
Washington, DC
Posted:
November 21, 2022

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Resume:

Romique Robinson

Baltimore, MD *****

adtnba@r.postjobfree.com

+1-443-***-****

Work Experience

Assistant Teacher/Floater

Kiddie Academy - Hanover, MD

November 2021 to Present

Assisting other teachers in their classrooms and performing classrooms duties. Assisted the Director and the Assistant Director with greeting the parents/ students in the morning and evening. Helping out with paperwork, Answering in and out coming phone calls and Helping to keep the facility clean.

Administrative Specialist Intern

Social Security Administration - Columbia, MD

January 2013 to December 2013

• Assisted the public by providing benefit and payment information under various Social Security programs.

• Compiled background information from files and reports for use in studies, meetings and conferences.

• Reviewed existing office procedures and policies to identify problems in current procedures to help formulate updates for the administration.

• Front desk assisting customers with issues and problems.

• Answering phones calls

• Customer support

Lead Hostess

Ruby Tuesdays - Columbia, MD

October 2011 to December 2012

• Greeted customers and used Open Table system to seat patrons appropriately.

• Maintained and organized the host stand for maximum efficiency.

• Assisted the Manager by maintaining/managing supplies and restaurant inventory. Child Care Assistant

Local Childcare Facility - Columbia, MD

May 2011 to May 2012

• Prepped facility materials and equipment for activities prior to opening.

• Performed childcare tasks such as supervise, change diapers and feed toddlers and infants.

• Assisted the Head Instructor with tracking the children's academic, social and emotional growth progression.

• Developed strategies to help the instructor facilitate activities that improve the child's overall development.

Education

High school or equivalent

Howard High School - Columbia, MD

March 2010

Skills

• Microsoft office

• Customer service

• Training

• Strategic planning

• Marketing

• Energetic

• People Person

• Outgoing

• Hard Worker

• Childcare

• Toddler Care

• Teaching

• Sales

• Host/Hostess

• Bartending

• Catering

• Leadership

• Early childhood education

• Retail Sales

• Busser

• Infant care

• Classroom experience

• Communication skills

• Host/hostess experience

• Writing skills

• Organizational skills

Certifications and Licenses

Early Childhood Education

January 2013 to Present

1. Child Growth and Development

2. Methods and Materials in Early Childhood Development. 3. 90 hour Certificate classroom time

4. Child care and Covid 19 Certificate

5. 3 Hour Aid orientation certificate

6. 3 Hour Basic Health and Safety training Certificate Child Development Associate Certification

Assessments

Knowledge of Early Childhood Development — Highly Proficient November 2019

Knowledge of the development of children ages 0-3 and of ways to foster that development Full results: Highly Proficient

Customer focus & orientation — Highly Proficient

October 2021

Responding to customer situations with sensitivity Full results: Highly Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

Additional Information

• Microsoft Office Word • Customer Service Support

• Marketing • Early Childhood Development

• Activity Coordination • Social Media

• Research • Management

• Communication skills • Organizational Effectiveness

• Strategic Planning • Progress Monitoring

• Front desk. • Handling Money. • Filing



Contact this candidate