Assistant Manager Customer Service

TIFFANY

APPERELY

El Cajon, Ca 619-***-**** *******@*****.***

Objective

To obtain a position in a company that will allow me to utilize my extensive experience in customer service management as well as hospitality to help the company thrive through effective leadership, strong interpersonal communication skills and highly efficient multitasking abilities. Education

Mountain Empire High School

Campo, Ca

1989-1993

Professional Experience

Casino Inn

July 2012-Present

Lead Bartender

• Greet customers entering establishment

• Check identification of customers to verify age for purchase of alcohol

• Take food and beverage orders

• Collect money for purchased drinks/food

• Balance cash receipts

• Oversee work of bar staff

• Serve drinks and food to customers

• Clean the bar, utensils, as well as bar equipment

• Stock bar with all necessities on a daily basis

• Plan, organize and control operations of cocktail lounge

• Ensuring the safety of my customers by having someone removed if need be 7-11

December 2000-September 2011

Assistant Manager

• Establish/identify prices of goods

• Process merchandise purchases and exchanges

• Maintain a clean and orderly environment

• Compute and record transaction totals

2

• Count money and the beginning and end of every shift

• Supervised other employees as well as on the job training

• Assist customers by providing information and or resolving their complaints

• Compile and maintain reports for internal use

Red Envelope

May 2006-May 2007 and May 2011-April 2012

Internet Sales Rep

• Track orders

• Extensive knowledge of product to produce sales

• Shipping orders via FedEx and UPS

• Place orders using system

• Answering phones

Training and certifications

• Food handlers card (valid)

• Bartending school/mixology 2003

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